Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Gerry gave this product an overall rating of 5 / 5

Good customer service

I brought car insurance good price and the people were polite and friendly also the web site was easy to use

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gerry

A customer gave this product an overall rating of 4 / 5

Aviva insurance with good service

Counting this year’s car insurance, I have bought car insurance services for 3 cars at this insurance company for six consecutive years, because I think this company has a good reputation for service.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Pops gave this product an overall rating of 5 / 5

Great customer service

Bought motor insurance by telephone. The service was efficient with a pleasant, personable and helpful advisor.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pops

Ninio gave this product an overall rating of 5 / 5

Great prices

Car insurance was the cheapest provider. I paid online so didn’t speak to anyone, but Aviva we’re definitely the cheapest. Easy payment options.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ninio

alimos gave this product an overall rating of 5 / 5

Quick and easy for me an oap surfer

Motor insurance bought direct with no agents high fees, no haggling.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alimos

Roguestill gave this product an overall rating of 4 / 5

Great help

After having troubles finding multi car insurance and been messed around by other big insurance company's these came up trumps . good customer service and a reasonable price ☺️

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roguestill

Dock gave this product an overall rating of 5 / 5

Easy to deal with

We already held Home insurance with Aviva when our existing motor insurer decided to pull out of motor insurance and concentrate on other things, We have now insured both cars with Aviva and found the questionaires very easy to complete, received very favourable quotes which we accepted and of course received Aviva discounts

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dock

Harty gave this product an overall rating of 5 / 5

very satisfactory service

motor insurance a multi car policy for my wife and myself. Easy process and quickly and efficiently dealt with very satisfied.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Harty

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