Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
AceFace gave this product an overall rating of
Good deal
22/09/2020
Car insurance very competitive quote, good extras, good price.
I would recommend Aviva to a friend
- By:
- AceFace
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AceFace
Charley gave this product an overall rating of
Van Insurance
22/09/2020
I purchased van insurance from Aviva and the website was easy to navigate the quote was good for what I wanted and included all the usual extra to choose. I am pleased with there policy and was impressed with there professionalism and ease of the process. I received my documents online as well as through the post which is not always possible.
I would recommend Aviva to a friend
- By:
- Charley
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Charley
Rickant gave this product an overall rating of
Very good customer service
22/09/2020
Aviva have good customer service and liaison. They helped me in in changing my car insurance from one car to a new one.
I would recommend Aviva to a friend
- By:
- Rickant
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Rickant
ThomasM gave this product an overall rating of
Easy and fast
21/09/2020
Simple and straight forward. I insured a VAN and was happy with the service
I would recommend Aviva to a friend
- By:
- ThomasM
- Gender:
- Male
- Age:
- 45 to 54
ThomasM
Stan gave this product an overall rating of
No help
21/09/2020
I asked for my policy to be transferred to my new car over a month ago, but no one has got back to me and done anything to this date. No call back from customer services, just an online form which i completed and submitted but still no one got back to me. A complete failure of the current system!!!!!
- By:
- Stan
- Gender:
- Male
- Age:
- 35 to 44
I'm disappointed to read your review & lean of this today. I have sent you an email separately so we can address your concerns & help with the change needed.
Tasha, Aviva Online Team
Stan
Rowls gave this product an overall rating of
Easy online
21/09/2020
Thought I’d check the price of my renewal and was surprised at the saving so decided to change to Aviva because of their reputation in this market. Did it all online and it was so easy it was all done in less than 10 mins.
I would recommend Aviva to a friend
- By:
- Rowls
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rowls
Trouble gave this product an overall rating of
Customer service
20/09/2020
I was recommended to Aviva by a friend and though a bit sceptical I decided to apply for a car insurance quote. I was very impressed by how straightforward the process was and more than delighted with my quote
I would recommend Aviva to a friend
- By:
- Trouble
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Trouble
gacho20 gave this product an overall rating of
No husle,cheap qoute!
19/09/2020
Cheap qoute no husle.good Value for the money.recomended.
I would recommend Aviva to a friend
- By:
- gacho20
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gacho20