Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
molly gave this product an overall rating of
good service and quick
30/05/2020
have got car insurance again with aviva because they make it easy and always helpful. awill do there best for you.
I would recommend Aviva to a friend
- By:
- molly
- Gender:
- Female
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
molly
Avensis gave this product an overall rating of
insurance
30/05/2020
Easier than the multi Insurance companies on line to get quotes and communication going.
I would recommend Aviva to a friend
- By:
- Avensis
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Avensis
Hollywood gave this product an overall rating of
Auto insurance returning expat
29/05/2020
Bought auto insurance upon return to the U.K. having lived in Canada for 20 years. Aviva accepted documentary evidence of no claims history, which many insurers don’t. Good job Aviva.
I would recommend Aviva to a friend
- By:
- Hollywood
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hollywood
Annie gave this product an overall rating of
Car insurance
29/05/2020
I found aviva on line absolutely brilliant,the cheapest insurer's on line actually,don't buy any insurance until you get a quote from them first.
I would recommend Aviva to a friend
- By:
- Annie
- Gender:
- Female
- Policy features and benefits
- 2 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Annie
tonymac gave this product an overall rating of
good priced insurance
28/05/2020
I felt this company understood my requirements and matched them with their offerings/service/product
I would recommend Aviva to a friend
- By:
- tonymac
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
tonymac
Lionelk10 gave this product an overall rating of
very efficient
28/05/2020
I was dealt with professionally and felt the advisor was on the level
I would recommend Aviva to a friend
- By:
- Lionelk10
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Lionelk10
Formfillingisapain gave this product an overall rating of
Great
28/05/2020
Best experience ever of an insurance company. Chap was great. No rabble noise in the background of a busy call centre.
I would recommend Aviva to a friend
- By:
- Formfillingisapain
Formfillingisapain
Sawdog gave this product an overall rating of
Old school service
27/05/2020
Have used aviva for a number of years (never auto renewed) but always find their quote fair for my needs (multi car policy) I normally renew verbally and have always found advisors friendly ( generally ,up in Scotland.. a TOP Team..!) and actually interested in creating the best policy for my needs, luckily i have had no need for any claims in my time with them & cost on renewal , this motor cover is always taken in to account fairly.. well worth the yearly requirements..nb.great service from staff who dealt with myself during the may covid hassles..! Thanks.G.A.
I would recommend Aviva to a friend
- By:
- Sawdog
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sawdog