Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Dock gave this product an overall rating of
Easy to deal with
09/11/2020
We already held Home insurance with Aviva when our existing motor insurer decided to pull out of motor insurance and concentrate on other things, We have now insured both cars with Aviva and found the questionaires very easy to complete, received very favourable quotes which we accepted and of course received Aviva discounts
I would recommend Aviva to a friend
- By:
- Dock
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dock
Harty gave this product an overall rating of
very satisfactory service
09/11/2020
motor insurance a multi car policy for my wife and myself. Easy process and quickly and efficiently dealt with very satisfied.
I would recommend Aviva to a friend
- By:
- Harty
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Harty
Nick gave this product an overall rating of
I do like taking out a new policy with Aviva!
09/11/2020
It's so much easier if you like doing things online, they need minimum of information and you can upload documents needed online, it's great! And I can get house and car policies in Jersey ... Marvellous.
I would recommend Aviva to a friend
- By:
- Nick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nick
Surreygail gave this product an overall rating of
Quite good
08/11/2020
Cancelled old motor insurance and arranged new for a new car. Very helpful advisor and although still a lot of money felt comfortable that I had done the right thing
I would recommend Aviva to a friend
- By:
- Surreygail
- Gender:
- Female
- Age:
- 65 or over
Surreygail
Tinks gave this product an overall rating of
Good website and customer service.
08/11/2020
I changed my car insurance to AVIVA on the recommendation of a friend. He had a very good experience after a claim. I found the online quote system good and was offered a good price for the cover I wanted. AVIVA phone staff excellent, professional and helpful.
I would recommend Aviva to a friend
- By:
- Tinks
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tinks
Barrett gave this product an overall rating of
Car insurance
05/11/2020
Took out comprehensive cover on my second car, which gets used for about 3k to 5k miles a year, after receiving a very competitive quote. The company which I insure my main car with, after promising a reduced premium for a second car, declined to quote. Aviva came up with a great price, giving the cover I need, which also beat the renewal notice from the current insurers by a mile.
I would recommend Aviva to a friend
- By:
- Barrett
- Gender:
- Male
- Age:
- 55 to 64
Barrett
westernbutt gave this product an overall rating of
awkward
05/11/2020
Decided to trade my van in for a car and found it very difficult to do this on line,could get a new quote for the car.Decided to phone up and was surprised to find so much difference from the quotes given.what if people can't go online?Managed to get the price to the online quote but I was ready to look elsewhere.
I would recommend Aviva to a friend
- By:
- westernbutt
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 1 / 5
I am sorry to see you had some difficulties in changing this online and I'm glad to see they were able to assist you with this on the phone. Thanks
Natalie, Social media
westernbutt
DaveR gave this product an overall rating of
Time for a change
05/11/2020
Motor insurance. Time to change provider. Previous provider looking for increase that greatly exceeded inflation rate, no loyalty encouraged.
I would recommend Aviva to a friend
- By:
- DaveR
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
I'm sorry to see you feel this way. If you haven't already discussed your renewal with us, please feel free to email us at social@aviva.com with your full name, policy number and any required changes and we can look into that for you. Thanks
Natalie, Social Media
DaveR