Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

molly gave this product an overall rating of 5 / 5

good service and quick

have got car insurance again with aviva because they make it easy and always helpful. awill do there best for you.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

molly

Avensis gave this product an overall rating of 4 / 5

insurance

Easier than the multi Insurance companies on line to get quotes and communication going.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Avensis

Hollywood gave this product an overall rating of 5 / 5

Auto insurance returning expat

Bought auto insurance upon return to the U.K. having lived in Canada for 20 years. Aviva accepted documentary evidence of no claims history, which many insurers don’t. Good job Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hollywood

Annie gave this product an overall rating of 5 / 5

Car insurance

I found aviva on line absolutely brilliant,the cheapest insurer's on line actually,don't buy any insurance until you get a quote from them first.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Annie

tonymac gave this product an overall rating of 5 / 5

good priced insurance

I felt this company understood my requirements and matched them with their offerings/service/product

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tonymac

Lionelk10 gave this product an overall rating of 5 / 5

very efficient

I was dealt with professionally and felt the advisor was on the level

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Lionelk10

Formfillingisapain gave this product an overall rating of 5 / 5

Great

Best experience ever of an insurance company. Chap was great. No rabble noise in the background of a busy call centre.

I would recommend Aviva to a friend

By:

Formfillingisapain

Sawdog gave this product an overall rating of 5 / 5

Old school service

Have used aviva for a number of years (never auto renewed) but always find their quote fair for my needs (multi car policy) I normally renew verbally and have always found advisors friendly ( generally ,up in Scotland.. a TOP Team..!) and actually interested in creating the best policy for my needs, luckily i have had no need for any claims in my time with them & cost on renewal , this motor cover is always taken in to account fairly.. well worth the yearly requirements..nb.great service from staff who dealt with myself during the may covid hassles..! Thanks.G.A.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sawdog

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