Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Pooski gave this product an overall rating of 5 / 5

Great customer service

Have always used AVIVA for my motor insurance and have never had a problem. Would highly recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Pooski

Leonid gave this product an overall rating of 1 / 5

No proper communication, no help or support

No proper communication, no help or support Claim was not dealt with.

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

Morning, I'm sorry to see how your feeling. If you could please get in touch with us via Facebook or Twitter with your details so we can investigate this further for you. Thanks

Nat, Social Media Team

Leonid

Alanlionheart gave this product an overall rating of 4 / 5

Confusing Options if one has the wrong Aviva Telephone Number

My car insurance was due for renewal. I did all the research and settled on Aviva. I had used them before and everything was fine. However, due to unforeseen circumstances, I needed to cancel it before it went live and needed a refund. I found their number from their website & telephoned and that's when it started to get frustrating. At this point, I only had a quote and not a policy. If the auto answering mentions a policy number, end the call, you may have the wrong number even though you are through to Aviva. The telephone options can be confusing. When I eventually got through to the right person everything was plain sailing and my refund was sorted out in minutes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Alanlionheart

beaum gave this product an overall rating of 5 / 5

great customer service.

bought comprehensive cover. found AVIVA to be very compedetive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

beaum

Shirley gave this product an overall rating of 5 / 5

Promptness

Was more affordable than other company Aviva was prompt and say to deal with

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shirley

Cariad gave this product an overall rating of 5 / 5

Cheaper than the rest

I have had a multi car policy with another company for many years - the premium increased considerably this year for the same vehicles. I tried comparison websites and direct to different companies and Aviva.came out the cheapest. Easy to take out the policy over the phone and the Aviva representative was very helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cariad

AMYKEEN gave this product an overall rating of 1 / 5

I am not happy and it seems I can not speak to a person in customer service at all.

No personal to help solve problems if you call you are sent round the houses then cut off .

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Thanks for taking the time to leave a review. I have just this moment emailed you and I hope we can help sort things out.

Rich, Aviva Social Media Team

AMYKEEN

susan6248gmailcom gave this product an overall rating of 5 / 5

great customer service

Found customer service very informative and helpfull

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

susan6248gmailcom

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