Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
ThomasM gave this product an overall rating of
Easy and fast
21/09/2020
Simple and straight forward. I insured a VAN and was happy with the service
I would recommend Aviva to a friend
- By:
- ThomasM
- Gender:
- Male
- Age:
- 45 to 54
ThomasM
Stan gave this product an overall rating of
No help
21/09/2020
I asked for my policy to be transferred to my new car over a month ago, but no one has got back to me and done anything to this date. No call back from customer services, just an online form which i completed and submitted but still no one got back to me. A complete failure of the current system!!!!!
- By:
- Stan
- Gender:
- Male
- Age:
- 35 to 44
I'm disappointed to read your review & lean of this today. I have sent you an email separately so we can address your concerns & help with the change needed.
Tasha, Aviva Online Team
Stan
Rowls gave this product an overall rating of
Easy online
21/09/2020
Thought I’d check the price of my renewal and was surprised at the saving so decided to change to Aviva because of their reputation in this market. Did it all online and it was so easy it was all done in less than 10 mins.
I would recommend Aviva to a friend
- By:
- Rowls
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rowls
Trouble gave this product an overall rating of
Customer service
20/09/2020
I was recommended to Aviva by a friend and though a bit sceptical I decided to apply for a car insurance quote. I was very impressed by how straightforward the process was and more than delighted with my quote
I would recommend Aviva to a friend
- By:
- Trouble
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Trouble
gacho20 gave this product an overall rating of
No husle,cheap qoute!
19/09/2020
Cheap qoute no husle.good Value for the money.recomended.
I would recommend Aviva to a friend
- By:
- gacho20
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gacho20
Leni gave this product an overall rating of
Great
19/09/2020
Aviva prices are very competitive than other insurers. Also their online service is great.
I would recommend Aviva to a friend
- By:
- Leni
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Leni
A customer gave this product an overall rating of
Non Comparison Site Motor Insurance
17/09/2020
I thought motor insurance through Comparison sites would easily be the cheap way! What a pleasant surprise on contacting Aviva on how much you can really save. Quick response from people who understand their subject. I'm impressed.
I would recommend Aviva to a friend
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Flizzy gave this product an overall rating of
Good
17/09/2020
The car insurance I required was at a price I could afford from Aviva. I was quoted a ridiculously high price for renewal from my previous insurer.
I would recommend Aviva to a friend
- By:
- Flizzy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 5 / 5
Flizzy