Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

SomersetDriver gave this product an overall rating of 5 / 5

Competitive well featured Multi-Car Quote

Took out a multi-car policy with Aviva when my previous insurer's quote became uncompetitive. I only buy insurance from well known 'branded' suppliers, amongst which I consider Aviva is one of a handful. This was our first time purchasing insurance from them. They matched all the features offered by my previous insurer eg Cover, NCPB, Motor Legal, Voluntary Excess etc, and was by some margin, the best quote for us from those brands at which we look when seeking quotes. Easy, responsive and helpful to contact. I also like the initiative they have of "My Aviva" via their website which brings up all products that you hold with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SomersetDriver

Potty gave this product an overall rating of 5 / 5

Easy to use

Vehicle insurance was to cover a new replacement vehicle and was very friendly and professionally dealt with by your employee

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Potty

Kashmiri gave this product an overall rating of 5 / 5

Insurance

Insurance policy for my new vehicle,very good price and the package is very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kashmiri

Alan gave this product an overall rating of 5 / 5

First class customer service

The purchase of my policy was straightforward and much easier than I was anticipating, having tried to use competitors sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alan

Buck gave this product an overall rating of 5 / 5

Great service

Took out car insurance very easily done will recommend to everybody

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Buck

Petrol gave this product an overall rating of 5 / 5

Very good

I have my app on my phone. Wanted to insure a new car, online didn't work as new reg. was not on system yet. Used phone number in the app.and it was soon sorted. Excellent service from lady on phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Petrol

Shaz gave this product an overall rating of 5 / 5

Very user friendly

New motor insurance. Easy to use my aviva online and the app. When phoning calls always answered promptly, very helpful staff within the UK. Could have got insurance cheaper elsewhere but I decided to pay more for an easier, efficient service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shaz

Gutman gave this product an overall rating of 4 / 5

Great customer service

The Aviva web site is easy to navigate and I was able to generate a motor insurance quote within 15 minutes. The quote was very competitive and comprehensive. However, after purchase I was unable to download the insurance documents due to an error on the web page. Customer service were very helpful and emailed a copy of the documents. I was informed the error would be corrected once the policy became active.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gutman

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