Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

ThomasM gave this product an overall rating of 5 / 5

Easy and fast

Simple and straight forward. I insured a VAN and was happy with the service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

ThomasM

Stan gave this product an overall rating of 1 / 5

No help

I asked for my policy to be transferred to my new car over a month ago, but no one has got back to me and done anything to this date. No call back from customer services, just an online form which i completed and submitted but still no one got back to me. A complete failure of the current system!!!!!

By:
Gender:
Male
Age:
35 to 44

I'm disappointed to read your review & lean of this today. I have sent you an email separately so we can address your concerns & help with the change needed.

Tasha, Aviva Online Team

Stan

Rowls gave this product an overall rating of 4 / 5

Easy online

Thought I’d check the price of my renewal and was surprised at the saving so decided to change to Aviva because of their reputation in this market. Did it all online and it was so easy it was all done in less than 10 mins.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rowls

Trouble gave this product an overall rating of 4 / 5

Customer service

I was recommended to Aviva by a friend and though a bit sceptical I decided to apply for a car insurance quote. I was very impressed by how straightforward the process was and more than delighted with my quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Trouble

gacho20 gave this product an overall rating of 5 / 5

No husle,cheap qoute!

Cheap qoute no husle.good Value for the money.recomended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gacho20

Leni gave this product an overall rating of 5 / 5

Great

Aviva prices are very competitive than other insurers. Also their online service is great.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Leni

A customer gave this product an overall rating of 5 / 5

Non Comparison Site Motor Insurance

I thought motor insurance through Comparison sites would easily be the cheap way! What a pleasant surprise on contacting Aviva on how much you can really save. Quick response from people who understand their subject. I'm impressed.

I would recommend Aviva to a friend

Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flizzy gave this product an overall rating of 5 / 5

Good

The car insurance I required was at a price I could afford from Aviva. I was quoted a ridiculously high price for renewal from my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Flizzy

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