Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Annie gave this product an overall rating of 5 / 5

Car insurance

I found aviva on line absolutely brilliant,the cheapest insurer's on line actually,don't buy any insurance until you get a quote from them first.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Annie

tonymac gave this product an overall rating of 5 / 5

good priced insurance

I felt this company understood my requirements and matched them with their offerings/service/product

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tonymac

Lionelk10 gave this product an overall rating of 5 / 5

very efficient

I was dealt with professionally and felt the advisor was on the level

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Lionelk10

Formfillingisapain gave this product an overall rating of 5 / 5

Great

Best experience ever of an insurance company. Chap was great. No rabble noise in the background of a busy call centre.

I would recommend Aviva to a friend

By:

Formfillingisapain

Sawdog gave this product an overall rating of 5 / 5

Old school service

Have used aviva for a number of years (never auto renewed) but always find their quote fair for my needs (multi car policy) I normally renew verbally and have always found advisors friendly ( generally ,up in Scotland.. a TOP Team..!) and actually interested in creating the best policy for my needs, luckily i have had no need for any claims in my time with them & cost on renewal , this motor cover is always taken in to account fairly.. well worth the yearly requirements..nb.great service from staff who dealt with myself during the may covid hassles..! Thanks.G.A.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sawdog

greenmedic gave this product an overall rating of 4 / 5

New Quote

Comprehensive motor cover was purchased at substantially less than renewing with my former insurer. Straightforward on-line purchase from a large insurer. Increasing the excess reduces the premium, but not the major factor.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

greenmedic

Kanonkopdrinker gave this product an overall rating of 5 / 5

New to multi-car cover ....

Multi-car insurance, following the acquisition of my late father’s car. Also wanted a company which is part of the Easyfundraising Scheme, so my favourite charity also benefitted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kanonkopdrinker

Mike gave this product an overall rating of 5 / 5

Outstanding service.

I changed my car insurance to Aviva as I already have other products with them, and based on previous experience I had with them I was more than happy to give them my business. I've always found Aviva to be an outstanding company and have an excellent website dealing with their products. The process was very easy to complete and understand, and I was delighted to have my car insurance business with them. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

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