Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Alexandra gave this product an overall rating of 5 / 5

Very good customer service

My insurance for my car they were very nice Because my last insurance company would not send my no claims bonus being spiteful l suppose

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alexandra

Damo666 gave this product an overall rating of 4 / 5

Quick easy and great price

Car Insurance quick easy and cheap great as per usual

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Damo666

Mike gave this product an overall rating of 5 / 5

Absolutely seamless

I purchased an online policy from Aviva, after recently moving to the Uk from Ireland. Aviva were half the price of any other quote I received so I jumped at the chance. I purchased the policy online and was insured all within fifteen minutes. Given I haven’t had to make a claim yet so I cannot speak for that aspect of the service, but the purchase and activation of my policy was seamless. I uploaded my NCD proof and it got accepted within 36 hours.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Gavin gave this product an overall rating of 5 / 5

Excellent service

Renewed my car insurance following recommendation, one of the companies agents helped me with some of the form filling, nothing was to much for him excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5

Gavin

Cookey gave this product an overall rating of 5 / 5

Great company

Car insurance at a very reasonable price, good cover and an easy website to navigate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cookey

Mike gave this product an overall rating of 4 / 5

Easy web site

Have been an Aviva customer through a broker for quite a few years, As money is now tight I decided to try Aviva Direct, I purchased the same car insurance and with extras such as legal and no claims protection I'v saved nearly 80 pounds. And with the knowledge I still have the security of insurance with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Mike

Liam gave this product an overall rating of 4 / 5

Took payment, insurance didn't activate

I paid for car insurance but there must have been a glitch in the system, because it took the money and did not complete. After speaking with someone through customer services the insurance was manually activated a few days later. Make sure you receive a confirmation email after purchasing insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Liam

Star gave this product an overall rating of 5 / 5

Amazing

Got a car Insurance quote which was so easy going compared to other car insurance companies... & was cheaper than all others , was really surprised... would highly recommend Aviva .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Star

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