Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Damo666 gave this product an overall rating of
Quick easy and great price
19/05/2020
Car Insurance quick easy and cheap great as per usual
I would recommend Aviva to a friend
- By:
- Damo666
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Damo666
Mike gave this product an overall rating of
Absolutely seamless
18/05/2020
I purchased an online policy from Aviva, after recently moving to the Uk from Ireland. Aviva were half the price of any other quote I received so I jumped at the chance. I purchased the policy online and was insured all within fifteen minutes. Given I haven’t had to make a claim yet so I cannot speak for that aspect of the service, but the purchase and activation of my policy was seamless. I uploaded my NCD proof and it got accepted within 36 hours.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike
Gavin gave this product an overall rating of
Excellent service
18/05/2020
Renewed my car insurance following recommendation, one of the companies agents helped me with some of the form filling, nothing was to much for him excellent service.
I would recommend Aviva to a friend
- By:
- Gavin
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 2 / 5
Gavin
Cookey gave this product an overall rating of
Great company
17/05/2020
Car insurance at a very reasonable price, good cover and an easy website to navigate.
I would recommend Aviva to a friend
- By:
- Cookey
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cookey
Mike gave this product an overall rating of
Easy web site
17/05/2020
Have been an Aviva customer through a broker for quite a few years, As money is now tight I decided to try Aviva Direct, I purchased the same car insurance and with extras such as legal and no claims protection I'v saved nearly 80 pounds. And with the knowledge I still have the security of insurance with Aviva.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Mike
Liam gave this product an overall rating of
Took payment, insurance didn't activate
17/05/2020
I paid for car insurance but there must have been a glitch in the system, because it took the money and did not complete. After speaking with someone through customer services the insurance was manually activated a few days later. Make sure you receive a confirmation email after purchasing insurance.
I would recommend Aviva to a friend
- By:
- Liam
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
Liam
Star gave this product an overall rating of
Amazing
17/05/2020
Got a car Insurance quote which was so easy going compared to other car insurance companies... & was cheaper than all others , was really surprised... would highly recommend Aviva .
I would recommend Aviva to a friend
- By:
- Star
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Star
Amboman gave this product an overall rating of
Very competitive
17/05/2020
Not all comparison sites are good. I've fallen in to their traps before. Their quotes sometimes hide the cost of extras and excesses until you click the buy button. I found Aviva to have an excellent website for quotes. Easy to understand questions. And fast, efficient and competitive quotes
I would recommend Aviva to a friend
- By:
- Amboman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Amboman