Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Spiro gave this product an overall rating of 5 / 5

Mr spiro

I’m very happy with aviva company motor insurance Thank you very much

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spiro

David gave this product an overall rating of 5 / 5

Great price

Having changed one of our cars recently, the renewal price with another insurer (for two cars) went up by about 250 so I shopped around and Aviva came in about half the price (and less than I paid last year!) so I was well pleased. The website was easy to use and to pick which element(s) to add/not add (like protected NCB, legal cover, choice of excess etc.) and see the impact of premium.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

VicB gave this product an overall rating of 5 / 5

Excellent customer service and exceptional team member

Comprehensive car insurance for Mini Cooper S Strong customer service and personality Knowledgeable and excellent level of expertiise

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

VicB

Solihull gave this product an overall rating of 5 / 5

Overall very good service

Response time on the phone was good. The review of my requirement was good and to the point. The cost was reasonable, especially compared with one other company I approached.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Solihull

Rana gave this product an overall rating of 5 / 5

Great customer service

Great customer service. Really good company. Recommend every one.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rana

Guyus gave this product an overall rating of 5 / 5

Paid quote over the phone with ease great service

After looking at many quotes on line aviva allowed me to add my modifications with ease which made it good for me as many other on line quotes don't allow this which could mean you are not covered. I had taken out comprehensive cover for my transit van which covered all my requirements..I paid in full over the phone which was a great service..I would recommend aviva van insurance to others..happy days..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Guyus

Wickednlazy gave this product an overall rating of 5 / 5

Great !

I had a claim with you a couple of months ago, and I couldn’t have been more happy with the service you provided....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wickednlazy

A customer gave this product an overall rating of 4 / 5

Effective Customer service

The lady was very helpful and professional. she was also very patient and wonderful in her approach to customer service. I recommend her promotion.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

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