Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
smith gave this product an overall rating of
great customer service
07/09/2020
van insurance . very good.............................
I would recommend Aviva to a friend
- By:
- smith
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
smith
Essay gave this product an overall rating of
Best Insurance company I have dealt with for both home and motor insurance.
07/09/2020
I have had my home Insurance with Aviva for a few years now and each renewal I am pleasantly surprised that unlike many other companies, they don't hike the prices and hope you don't notice. I have recently Insured two vehicles with Aviva and the price I paid for both was almost half of my renewal elsewhere by a company that apparently looks after the elderly. They hiked the price by a third and increased the excess by two thirds. Also with my home insurance, Aviva give excellent cover and don't rip you off covering high value items. I am now paying half of what my previous company was charging eight years ago and have way much better cover. I recommend Aviva to everyone who wants good cover without getting ripped off. They are also very pleasant to deal with over the phone.
I would recommend Aviva to a friend
- By:
- Essay
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Essay
Tabby gave this product an overall rating of
Great value for money and professional service
06/09/2020
I have bought car insurance, give them a try to see what you can save
I would recommend Aviva to a friend
- By:
- Tabby
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 4 / 5
Tabby
Squibpont gave this product an overall rating of
Great people to deal with
06/09/2020
I bought insurance and I spoke to a member of staff and they brilliant in dealing with me no hassle no hidden issues the price was what they said was it was easy and helped me all the to end good company to deal the staff was five star . So five star rating thanks aviva
I would recommend Aviva to a friend
- By:
- Squibpont
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Squibpont
Helphall gave this product an overall rating of
Used you before
05/09/2020
Renewed my car insurance but was disappointed because it did not show the model of the car properly so I could not get the 10%off
I would recommend Aviva to a friend
- By:
- Helphall
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hi there. I'm sorry to hear you're disappointed with the fact your vehicle model was not displayed properly. Please contact us on our social media channels or customer services (0345 030 7077) so we can look into this for you.
Jake, Social Media Response Team
Helphall
Sammy gave this product an overall rating of
Easy to set up
05/09/2020
i found it really easy to get covered with you guys, and the price was one of the best I could find. Still massively expensive, but i have only just passed my test so thats what I was expecting. Still, could have knocked another few hundred quid a year off since I'm 34.
I would recommend Aviva to a friend
- By:
- Sammy
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 2 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Sammy
willman gave this product an overall rating of
Discount enabling cost reduction!!
05/09/2020
I have just purchased Full Comp Car Insurance from Aviva. Having already had travel insurance with the company for several years I was given a discount in the premium quote, which was a lot lower than the car insurance from my existing company. The on-line application was straight forward and easy to complete - so no problems there. The only little niggle I had was in the quote details which said against " No claims cover " I hadn't ticked the box to have it included - which I had!!! This was confirmed with a CSO.
I would recommend Aviva to a friend
- By:
- willman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
willman
Rocket123 gave this product an overall rating of
Custermer revue
05/09/2020
The person I spoke to was polite and knowledgeable and service was first class
I would recommend Aviva to a friend
- By:
- Rocket123
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rocket123