Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Mariposa gave this product an overall rating of
Excellent
14/10/2020
Very helpful staff ready to explain whatever I asked about the insurance and good value of money.
I would recommend Aviva to a friend
- By:
- Mariposa
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mariposa
Arifaullah gave this product an overall rating of
Very good customer service and fast work
14/10/2020
Very good incorans and very fast customers service I realy recemond and very good price
I would recommend Aviva to a friend
- By:
- Arifaullah
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
Arifaullah
Deer gave this product an overall rating of
Very efficient
14/10/2020
House and other products purchased were of a good choice hence repeated purchase
I would recommend Aviva to a friend
- By:
- Deer
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Deer
Part10 gave this product an overall rating of
Easy online facility to arrange the insurance
13/10/2020
Car insurance for a great price easy to get it done online
I would recommend Aviva to a friend
- By:
- Part10
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Part10
RNAhmed gave this product an overall rating of
Excellent deal
13/10/2020
It took only few minutes to purchase my car insurance for EV BMW i3, my no claim discount was approved in 24 hrs and I got a great deal compare to comparison websites excellent experience will definitely recommend to family and friends Dr Ahmed
I would recommend Aviva to a friend
- By:
- RNAhmed
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RNAhmed
none gave this product an overall rating of
Service Patchy
13/10/2020
Price very good however not impressed with insinuation that I was trying to cover up no claims
- By:
- none
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
none
BigPete gave this product an overall rating of
New policy
12/10/2020
Process was simple enough and the pricing was keen enough for the cover offered so decided to purchase.
I would recommend Aviva to a friend
- By:
- BigPete
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
BigPete
Harvielee gave this product an overall rating of
Bit disapointed
11/10/2020
I got a quote with a private reg no. Okay I took the Policy a few days later than expected but assumed the Price would not change. When the Private Plate was taken of the Price went up by nearly 300 pounds Even though I've always Insured my cars through yourselves ? So changing a registration seems to put your Policy up ? Please explain this to me ?
I would recommend Aviva to a friend
- By:
- Harvielee
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 2 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Hi Harvielee. Changing the registration plate should not change the price at all when the policy has been set up. If you changed the registration during the quote phase, this could have pulled though some additional information that was not previously known and re-calculated the quote accordingly. If you wish to contact us about this, please contact us via our social media pages or by emailing us here: https://www.aviva.co.uk/help-and-support/contact-us/email-enquiries/general-enquiries/ Thanks.
Jake, Web team
Harvielee