Overall rating
This product has been awarded an overall rating of from 3450 customer reviews
Rating breakdown
3450 reviews
- 5 stars awarded by 1750 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Rich gave this product an overall rating of
Excellent service
10/05/2020
Got motor insurance with aviva, so easy quick and simple online and when I spoke to them on the phone
I would recommend Aviva to a friend
- By:
- Rich
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rich
Blue gave this product an overall rating of
Van insurance
10/05/2020
Exellcellent service and price Good follow up on purchase
I would recommend Aviva to a friend
- By:
- Blue
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Blue
Nick1 gave this product an overall rating of
Easy form Filling
09/05/2020
Applying for car insurance was a no problem experience. Easy to answer questions and very quick, price was competitive too. Accepting process easy too.
I would recommend Aviva to a friend
- By:
- Nick1
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nick1
Marg gave this product an overall rating of
Car insurance
09/05/2020
I reduced the cost of my car insurance this year. Good value for money
I would recommend Aviva to a friend
- By:
- Marg
- Gender:
- Female
- Age:
- 55 to 64
Marg
BILU gave this product an overall rating of
CORRECT PRICE MOTOR INSURANCE
08/05/2020
REASONABLE PREMIUM FOR A FULLY COMPREHENSIVE COVER
I would recommend Aviva to a friend
- By:
- BILU
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BILU
Chris gave this product an overall rating of
Very simple but professional approach by the AVIVA team. well done
08/05/2020
I brought motor insurance, initially online then spoke to AVIVA via phone, and even through with these difficult times was able to get through very quickly. everything explained in a matter of minutes, where previously with other insurers a quote has taken me 30 minutes to obtain.
I would recommend Aviva to a friend
- By:
- Chris
- Gender:
- Male
- Age:
- 55 to 64
Chris
Robo gave this product an overall rating of
Very efficient service. Easy to apply and instant quote.
08/05/2020
I bought car insuranc. Great policy with the option of adding extras when I want to .
I would recommend Aviva to a friend
- By:
- Robo
- Gender:
- Male
- Age:
- 55 to 64
- Ease of purchase
- 2 / 5
Robo
Lucas gave this product an overall rating of
Easy quick and efficient
07/05/2020
Car insurance was a doddle to get a quote and to purchase. Subsequent communication by email has been very easy.
I would recommend Aviva to a friend
- By:
- Lucas
- Gender:
- Male
- Age:
- 45 to 54
Lucas