Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Eddie gave this product an overall rating of 5 / 5

Was not compelled to provide every unimportant detail that is already known by every insurance company

The online process was so much easier than with other insurance companies and the price, which is always an important factor was right. It was not the cheapest, but covered more therefore making it value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Eddie

Steve gave this product an overall rating of 4 / 5

Motor multi car policy

I changed insurer for 3 vehicles which include a car, a pickup and a campervan. I made a considerable saving. I obtained the quote by telephone and later called back to accept it and pay. My only issue was that I didn’t get any e-mail confirmation even after start date. Had to chase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Steve

Summ1 gave this product an overall rating of 3 / 5

Review requested by provider

My policy hasn't even started yet and I've been asked to review it. I won't really know how good the policy is until I need to claim on it, which hopefully is never. I don't see the point of asking people to review things they haven't even used yet.

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Sorry to read your review & learn that you weren't yet ready to provide this to us. We like to receive relevant feedback around purchasing your policy & our customer service side of things to ensure we're always improving for our customers. Fingers' crossed you won't ever need to claim. Take care

Tasha, Aviva Online Team

Summ1

LazyMel gave this product an overall rating of 5 / 5

Service was first class.

Easy to deal with. My vehicle was repaired within 3 weeks at a recommended first class garage.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

LazyMel

Jazz gave this product an overall rating of 5 / 5

Superb renewal

Basic quote ‘less!’ Than last year so I added some extra cover, no claims protection and legal cover. Almost went for European cover but may add that later. Great online service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jazz

Azim gave this product an overall rating of 5 / 5

Good customer service

Easy service and quick quote. The aviva is always best in uk . I have already told my family's and friends about this policy. In future they will use aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Azim

janjcks gave this product an overall rating of 5 / 5

Great customer service, person I spoke to was very helpful

Car insurance., I got a quote for car insurance, as my renewal was extortionate and I thought I am NOT paying that, Aviva were very competitive and halved my renewal price and my old insurer couldn't match it, so I got exactly same cover for a lot less, good on you Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

janjcks

Twinky gave this product an overall rating of 5 / 5

Twinky

After looking at other companies AVIVA gave the best for the cheapest price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Twinky

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