Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2740 customer reviews

MJB0011 gave this product an overall rating of 5 / 5

Quick and easy

Car Insurance. After being quoted a ridiculous amount for renewal of my existing policy I tried Aviva and received an extremely competitive quote. It was a quick and easy process, well handled by the call handler.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

MJB0011

Fernando gave this product an overall rating of 5 / 5

Competent Customer Service

Not only the policy was the best value I could find (car insurance), customer support was prompt and competent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fernando

Rachael gave this product an overall rating of 1 / 5

Website misleading

After the website said No claims could be from abroad, it failed to say this only meant Europe! We received our money back after cancelling the policy as it left us feeling cheated!

By:
Gender:
Female
Age:
45 to 54

I am sorry to see you feel this way. If you haven't already raised this with us directly, please email us at social@aviva.com with your full name and policy number and we can have a look for you. Thanks

Natalie, Social Media Team

Rachael

1408 gave this product an overall rating of 5 / 5

Brilliant customer service

Myself I bought van insurance here, which was a great quote and no one else could compete against that price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

1408

Andrew gave this product an overall rating of 5 / 5

Great value and service

Easy to use platform and offered best value for money. No extra cost for personal business use and rounded up mu no claims and passed back a saving. Now have multiple policies with Aviva and will renew travel insurance once the world reopens!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Andrew

Tommo gave this product an overall rating of 5 / 5

Great customer service which is always a bonus .

I bought my van insurance recently as my old insurance company wanted an horrendous price to insure a work van , aviva knocked spots off that and less than halved the price for exactly the same services offered.. a very happy customer ...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tommo

Ashish gave this product an overall rating of 1 / 5

Motor Insurance Renewal

Renewed my motor insurance with Aviva. Good customer service. Kept all the benefits unchanged.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Ashish

Dreads72 gave this product an overall rating of 5 / 5

By far the best quote I received, very easy to navigate your website & the girl who I spoke to was very helpful & cheerful

Insured my first 4x4& expected a high insurance! The first 2 companies wanted the earh and a stupid up front payment!! Got a quote from you, had to call to make sure it was correct as it was half the price of the others! Phoned back 3 hours later to start the policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
2 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dreads72

Back to top