Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Beye gave this product an overall rating of 4 / 5

Justice

I joined Aviva a few weeks ago and their services have been splendid and they are straight with information..Thank u Aviva for being my insurer

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5

Beye

RJanjua gave this product an overall rating of 5 / 5

Best service

Best services and insurance policies, very supportive and services

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RJanjua

nosni gave this product an overall rating of 5 / 5

great customer service

after searching on the internet for better &cheaper car insurance i found aviva to be the be the cheapest &best for what i needed they were very understanding &did not pressurise you into anything i would recommend them to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nosni

A customer gave this product an overall rating of 5 / 5

Happy with insurance

Quick and easy. And with cashback in 90 days. Bonus...

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Robin gave this product an overall rating of 4 / 5

Car insurance with Aviva in lockdown

When it came to renewing my car insurance I found the best quote from Aviva. Implementing it under this lockdown was not without problems as phone calls had delays and complications. As did setting up my contract online. Eventually it was all organised.. there’s no doubt that in normal times that the experience would have been easier!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Robin

DancingDave gave this product an overall rating of 4 / 5

early days

Nice and easy to apply on line, would have been nice to include a courtesy car with the policy, as the policy has not started how am I suppose to make any judgment on the insurance so far so good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hi Dave, thanks for your positive review. A courtesy car is an optional extra on our policies in case people don't want it, but if you do, it's as easy as hitting a button - or giving us a quick ring/popping us a message or email. Thanks again and don't hesitate to contact us if you need any help.

Yannis, Aviva Web Team

DancingDave

Vinod gave this product an overall rating of 5 / 5

Good Customer Service

Bought multi car insurance, like for like policy price better than other companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vinod

Tony gave this product an overall rating of 5 / 5

Quick, no fuss & competitive car insurance

My car renewal came up and the price offered by my exisitng insurer was higher than the previous year, despite a long, accident free & no claims bonus. Getting a quote from Aviva was straighforward, quick & easy on their website, and the price offered was very competitive, saving over 100 pounds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tony

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