Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7221 customer reviews

Rating breakdown

7221 reviews

  • 5 stars awarded by 5188 reviewers
  • 4 stars awarded by 1316 reviewers
  • 3 stars awarded by 226 reviewers
  • 2 stars awarded by 137 reviewers
  • 1 stars awarded by 354 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 7221 customer reviews

bomber gave this product an overall rating of 4 / 5

Buyer review

motor insurance

Not only was this cover cheaper than most others my queries were dealt with so efficiently that I would have gone with Aviva irrespectively

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

bomber

muggins gave this product an overall rating of 5 / 5

Buyer review

FANTASTIC customer alliance

aviva is the best possibble insurance company in the uk , hows that .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

muggins

JustinB gave this product an overall rating of 5 / 5

Claim review

Not my fault great service

Had a very pleasant experience didn't have to do anything for a repair that was not my fault

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

JustinB

danailed gave this product an overall rating of 5 / 5

Buyer review

Great value and customer service

Aviva was my first ever insurance provider, and I am glad to return to them again. I was surprised at the great value quote I received from them and found it very easy to proceed on to purchasing my car insurance. Although I was not able to do so over the web, I rang up customer service and they were able to do this over the phone for me instead. I quickly got through to a very polite and knowkesgeable individual who also had access to my online quotes. Previously other companies seemed to have little to no integration between their phone support and website. Aviva seem to also excel in this area. I would definitely recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

danailed

muggins gave this product an overall rating of 3 / 5

Buyer review

Happy shopper

Good customer service , and with a bit of haggling will show you some Customer loyalty, which is very rare these days.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

muggins

Abarth gave this product an overall rating of 4 / 5

Buyer review

Aviva motor policy

My overall impression of the Aviva policy that I bought was ok, I say ok because my initial search on google was for a multi car policy, the opening questions asked on the application were expected ,as soon as I started to enter details on my second vehicle it soon became apparent that it is not a multi car policy, it is multi car discount. Apart from the fact that I have now bought two policies one in my name and one in my wife's name the price was extremely competitive and I am happy with my purchase, only criticism is confusion over what is a multi car policy. I expected it to be one policy, two cars.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I'm really sorry to see you were unable to get a multi-car policy online. We do offer these and its one policy number with more than one vehicle on the policy. I'm not sure what led to the confusion but I will share your review with my colleagues in our web team and see if we can make it more obvious in the future

Dave, Aviva Online Team

Abarth

Speedwell gave this product an overall rating of 4 / 5

Buyer review

Everything I needed.

After looking at a few sites I found this was easy to use and it had all the features I needed. It was also over hundred ponds cheaper than the quote from my last broker.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Speedwell

Tiffy gave this product an overall rating of 4 / 5

Claim review

Customer service

The claims process was easy and straight forward until I came to collect my car, the repair centre informed me that I had to pay the excess when collecting my car. I had been informed that as it was a NO fault claim the excess would be waived, I then spent 45 minutes trying to contact the claims team. On my last call I was informed that the waiting time was in excess of 30 mins. There is NO facility to leave a message or to have my call returned. This delayed the collection of my car a further day.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
3 / 5
Fairness
4 / 5

Tiffy

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