Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6261 customer reviews

Rating breakdown

6261 reviews

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews
Rated 4.5/5 based on 6261 customer reviews

Tobydog gave this product an overall rating of 4 / 5

Buyer review

Easy to follow web site

What a surprise with a competitive price. After searching all the comparison sites decided to check non web sIte companies and was pleased to find the best price at aviva. Great web site easy to follow and all done on line.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tobydog

Deepam gave this product an overall rating of 4 / 5

Buyer review

Insurance switch

Recent experience with online car insurance quote and subsequent live chat online with Aviva was so impressive that the switch I made works out well in all aspects! Thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Deepam

Thefee gave this product an overall rating of 5 / 5

Buyer review

Value for money

Website easy to use and cheap insurance from a well know respected insurer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thefee

Donzo gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Great policy Very responsible price would recommend to all

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Donzo

Traveler76 gave this product an overall rating of 4 / 5

Buyer review

Easy purchase on line

Hopefully the cover is never used but it is just peace of mind.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Traveler76

Isobel gave this product an overall rating of 5 / 5

Buyer review

Great customer service and good value insurance

The whole process of insuring my car was made easy by both the Aviva website and the ability to chat with Aviva staff online to find out more about the RAC breakdown cover. I was pleased to be offered a discount by way of an email from Aviva, and felt this was a genuine discount when I compared prices with other insurers. I feel confident that I have chosen the right insurance for me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Isobel

Oflyer gave this product an overall rating of 5 / 5

Buyer review

Policy change simple

I called to have a small change made to my policy. This was a very easy to do and the advisor was pleasant & helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Oflyer

mrsjarvis88 gave this product an overall rating of 4 / 5

Buyer review

Web site easy to use

Great deal with no complications in set up. Stayed with other Company out of loyalty shouls have changes to Aviva sooner.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

mrsjarvis88

Back to top