Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

robie gave this product an overall rating of 4 / 5

car insurance

car insurance purchased i have had a company car for the last 15 years so this the first time i have purchased my own car insurance for some time. I filled in all of the information online but i received excellent support over the phone in respect of some questions i had. I was pleased that i was given 5 years no claims, which is what i was given from the leasing company my previous employer used with my company car, without the need to send confirmation of this.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

robie

Jingles gave this product an overall rating of 3 / 5

Customer renewal

Every year you add to the renewal of the premium with no reward is it not about time that you justified the increase by adding one of the products on the list of add ons because the value of my car also decreases in value so it is win win every time for yourselves customers would then appreciate a justification for the rise in premium eg. If you had £250 excess reduce that every year that was just a example

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Morning, it's a shame to see you're not happy with the renewal premium this year. The rating factors do vary regularly which can impact the premium. If you'd like us to take a look at your renewal, please do get in touch via Twitter or Facebook with your policy details and any required changes and we'll be more than happy to help you. Thanks

Nat, Social Media

Jingles

Justme gave this product an overall rating of 2 / 5

Customer Service

Recently changed my car and decided to go with Aviva, they were excellent when someone ran into the back of me a few years ago. Apparently you can contact via phone or online it’s impossible to contact via phone it seems to be a red herring, what the really want is you to do everything online. So disappointed with you Aviva you are better than than this, stop making cuts and bring back your true customer service

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for taking the time to provide us with your feedback. It is a shame to see that you have had difficulties getting in touch with us. We do still have a telephone service however you may need to listen to all the options made available before making your selection. We have also reduced our opening hours as most customers prefer to contact us via our online channels. You will be able to find our contact number and opening times here - https://www.aviva.co.uk/help-and-support/contact-us/.

Mike, Aviva Online Team

Justme

deepwater gave this product an overall rating of 5 / 5

Easy to use website

I insure 2 vehicles and 5 properties with Aviva good company to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

deepwater

Brendab gave this product an overall rating of 4 / 5

Insurance

New car policy very easy to arrange not to much to think about

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brendab

fredthefrog gave this product an overall rating of 5 / 5

very helpful young man changed the reg on the policy within a few minutes, great no hassel at all

bought multi car policy with my spouse comprehensive and had private plate tranferred

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fredthefrog

Beem gave this product an overall rating of 5 / 5

Insurance

Excellent cover and a great deal very easy to use website allowing you to select and modify the cover for your needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beem

Elsiedoo gave this product an overall rating of 5 / 5

Motor Insurance

I purchased my car insurance on line it was so quick and easy to use. I paid a very good price much cheaper than my previous company plus I had an extra discount as I have my home insurance with Aviva. I would definitely recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elsiedoo

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