Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Ligsy gave this product an overall rating of 5 / 5

Good value

Very quick and easy. Cheaper than my renewal, and most online comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ligsy

Jess gave this product an overall rating of 5 / 5

Great customer service

Bought a motor insurance, needed to explain that this year we wanted to transfer from spouse to spouse as main driver and after filling the online form decided to also call the motor renewal option number and was met with a really helpful, and friendly team member who swiftly and efficiently sorted out the new policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Jess

Driver gave this product an overall rating of 5 / 5

Easy

I have bought car insurance, which was clear and easy online

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Driver

Macray gave this product an overall rating of 5 / 5

Service

Car insurance. Helpful to have discount because already have house policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Macray

Woody gave this product an overall rating of 5 / 5

Feedback

Car insurance was sorted there and then and very happy I am too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Woody

Frankie gave this product an overall rating of 5 / 5

Dealt with very efficiently

Fully comprehensive motor insurance and breakdown cover bought at a very competitive price, a lot cheaper than our previous insurer. Arranged over the phone by a very polite young man.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frankie

ChrisK gave this product an overall rating of 5 / 5

very helpful and competive

I am slowly moving ,many policies to AVIVA plus pensions gret easy web pages and great prices. Just hope their Claims dept work a shard as now having to make a few cliams due to lost short breaks with FLYBE & Hotels

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ChrisK

Tina gave this product an overall rating of 5 / 5

Online buying

I needed to get motor insurance and guessed it would be impossible to talk to someone at the present time. Preferring to talk to someone I was very apprehensive about online buying. But it turned out to be very straightforward. So was very relieved !

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tina

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