Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

SDDa gave this product an overall rating of 3 / 5

discount

I actually thought that because I had my pension and home insurance that I would be entitled to more discount rather than it stopping when you buy two products. Also I was not able to use my 9 yrs no claims discount even though for two years I have been a named driver on my husbands insurance and had no claims now for 11 years I had to pay a lot more as I had to say no years no claims which I will certainly look around at next year as with the discount and the lack of no claim allowed I don't think it was a good deal but I was already part through the switch before I was told.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

I'm disappointed to read your review. Multi product discount stops at 2 policies and provides 10% off each one. Apologies for any confusion caused. I've sent you an email separately so that I can look into this for you & do what I can to help.

Tasha, Aviva Online Team

SDDa

Janey gave this product an overall rating of 5 / 5

excellent value for money

more than half the price from my car insurance provider , will be looking to put all cars on the household on this policy as they renew

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Janey

Knighty gave this product an overall rating of 5 / 5

Professional Service

After being with another Insurance Company ! . I joined Aviva To get another car insured online . After searching around many many others . I was surprised at how much Aviva stood out from the rest . I actually ended up changing all my vechiles over to Aviva to handle my policies . When my old insurance company contacted me to ask why I cancelled with them . I told them who I changed over to and thier rates , and they stated they could not beat thier prices and left me alone . I have recommended them to all my friends and family. Aviva , thank you and heres to many years of happy motoring with you . 5 star review from a happy customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Knighty

MjScatts gave this product an overall rating of 5 / 5

Great customer service

I purchased Car Insurance to find I had lost my no Claims years. I was attached to an Aviva Policy as a named Driver for 2.5 years so Aviva gave me an Introductory offer which enabled me to gain some no Claims for my own Policy again. Its sad that I lost my 8 years no claims. Even though I have driven consistently for 11 years with no convictions or Incidents. So Be aware Drivers ensure you have a policy in your own name because you will loose your Built up no claims after 2 years. So thankyou Aviva for taking note of my Driving Experience and allowing an Introductory offer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MjScatts

Bean60 gave this product an overall rating of 5 / 5

Everything good in one place.

I have been insuring my car with Aviva for many years in many countries and I will definitely not change my insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bean60

Kodak gave this product an overall rating of 4 / 5

Value for money

Just renewed my Car insurance changing company and saved 40 pounds from cheapest comparisson site quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kodak

Mikeyb gave this product an overall rating of 5 / 5

Great Two Car Policy

Got my renewal notice from another provider. Despite no use during lockdown price rocketed by thirty percent. I got a quote from Aviva which was very reasonable and managed the whole process online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mikeyb

Andrei gave this product an overall rating of 5 / 5

Excellent team

Everything perfect very good job Very good team aswell I am so happy with u guys

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24

Andrei

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