Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Romfordrelic gave this product an overall rating of 5 / 5

Hassle free

Changed my Car Insurance to Aviva this year. Seems that every year one has to change insurance companies in order to avoid 'over charging'. Is this the company that wont try and 'fleece' me come renewal? Next year will answer that!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Romfordrelic

DURI gave this product an overall rating of 5 / 5

Aviva Insuranc

Car insurance . The staff very good Value for money Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DURI

Matt gave this product an overall rating of 1 / 5

Still waiting for call

I have received my insurance documents and I’m still waiting for my call due to me having problems accessing my account which you have admit it’s your fault

By:

I can see that this is still being investigated for you & the support team will be in touch as soon as there is an update. If you need any information in the meantime, please let us know.

Tasha, Aviva Online Team

Matt

A customer gave this product an overall rating of 5 / 5

Great service

Very professional in the way they deal whit the customers and help me a lot thank you

I would recommend Aviva to a friend

Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bumpkin gave this product an overall rating of 5 / 5

Superb

Our car insurances were due next month. I started to look elsewhere as they seemed much higher this year with our usual one. We were delighted with Aviva’s quote so we have both cars insured with them starting next month.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Bumpkin

munabhai gave this product an overall rating of 4 / 5

polite & professional service

multi vehicle insurance and saved money compared to my renewal quote after my previous insurer thought that my loyalty could be taken for granted!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

munabhai

Auda gave this product an overall rating of 5 / 5

Efficient and Professional

Car and home insurance purchased seamlessly with professional support throughout.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Auda

OI59 gave this product an overall rating of 5 / 5

EXCELLENT CUSTOMER RELATIONS

I bought my recent motor insurance from AVIVA. Competitive pricing. Features, such as business commuting, included without any extra fees. Website completely free of hassles. Very responsive and prompt service. Best place for value-for-money auto insurances, in my more than 20 years’ experience. Keep up the good work, AVIVA crew!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OI59

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