Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Romfordrelic gave this product an overall rating of
Hassle free
27/09/2020
Changed my Car Insurance to Aviva this year. Seems that every year one has to change insurance companies in order to avoid 'over charging'. Is this the company that wont try and 'fleece' me come renewal? Next year will answer that!
I would recommend Aviva to a friend
- By:
- Romfordrelic
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Romfordrelic
DURI gave this product an overall rating of
Aviva Insuranc
26/09/2020
Car insurance . The staff very good Value for money Thank you.
I would recommend Aviva to a friend
- By:
- DURI
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DURI
Matt gave this product an overall rating of
Still waiting for call
24/09/2020
I have received my insurance documents and I’m still waiting for my call due to me having problems accessing my account which you have admit it’s your fault
- By:
- Matt
I can see that this is still being investigated for you & the support team will be in touch as soon as there is an update. If you need any information in the meantime, please let us know.
Tasha, Aviva Online Team
Matt
A customer gave this product an overall rating of
Great service
24/09/2020
Very professional in the way they deal whit the customers and help me a lot thank you
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Bumpkin gave this product an overall rating of
Superb
24/09/2020
Our car insurances were due next month. I started to look elsewhere as they seemed much higher this year with our usual one. We were delighted with Aviva’s quote so we have both cars insured with them starting next month.
I would recommend Aviva to a friend
- By:
- Bumpkin
- Gender:
- Female
- Age:
- 65 or over
Bumpkin
munabhai gave this product an overall rating of
polite & professional service
23/09/2020
multi vehicle insurance and saved money compared to my renewal quote after my previous insurer thought that my loyalty could be taken for granted!
I would recommend Aviva to a friend
- By:
- munabhai
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
munabhai
Auda gave this product an overall rating of
Efficient and Professional
23/09/2020
Car and home insurance purchased seamlessly with professional support throughout.
I would recommend Aviva to a friend
- By:
- Auda
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Auda
OI59 gave this product an overall rating of
EXCELLENT CUSTOMER RELATIONS
23/09/2020
I bought my recent motor insurance from AVIVA. Competitive pricing. Features, such as business commuting, included without any extra fees. Website completely free of hassles. Very responsive and prompt service. Best place for value-for-money auto insurances, in my more than 20 years’ experience. Keep up the good work, AVIVA crew!
I would recommend Aviva to a friend
- By:
- OI59
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
OI59