Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Kitty gave this product an overall rating of
Helpful service
11/08/2020
Bought car insurance. Got a discount for being an existing customer and was much cheaper than other providers.
I would recommend Aviva to a friend
- By:
- Kitty
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kitty
Nelly gave this product an overall rating of
No paper work
10/08/2020
Took out car insurance about the 28th July and still no paper work by today the 10th August. Have phoned twice but nothing arrived and I did ask for the paper work to be sent by post not on the internet. Poor service so far
- By:
- Nelly
- Gender:
- Female
- Age:
- 65 or over
Thank you for insuring with Aviva. I apologise that you've yet to have receive your policy documents in the post. I can see that these have been requested for you again & can take up to 10 working days to be with you. We've logged your comments so that future improvements can be made. Should you require any further assistance please don't hesitate to get in touch. Kind Regards
Jen, Social Media Response Team
Nelly
Jboy gave this product an overall rating of
Good when managed to speak to someone
09/08/2020
Having joined online the process was simple and quick however, after Aviva contacted me asking me to speak with customer services it became a problem as there was no waY of speaking with a human following the automated prompts. I eventually used the claim line to speak with someone and at this point they were extremely helpful and sorted the issue quickly. If the customer services were a live person I would have given 5 stars. The reason may be due to Covid 19 but when asked to contact a person you assume they are there to speak to.
I would recommend Aviva to a friend
- By:
- Jboy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Jboy
Joe17 gave this product an overall rating of
Very reliable
09/08/2020
Returned for motor insurance, tried some advertised cheaper ones but lost patience with their communications, Avila customer for a while now and always straightforward.
I would recommend Aviva to a friend
- By:
- Joe17
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Joe17
lesterlad gave this product an overall rating of
simple
08/08/2020
simple and straight forward website nothing complicated and easy to use
I would recommend Aviva to a friend
- By:
- lesterlad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
lesterlad
peteypoo gave this product an overall rating of
pl4necraft
05/08/2020
Car Insurance though I don't know what else to say to fill the 50 character minimum
I would recommend Aviva to a friend
- By:
- peteypoo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
peteypoo
Jules gave this product an overall rating of
prompt response
05/08/2020
Moved to Aviva for car insurance as represented good value compared to other quotes. I had a query and was most impressed with the prompt response and the helpful tone of the reply. Great service.
I would recommend Aviva to a friend
- By:
- Jules
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jules
Bhoy gave this product an overall rating of
Great
05/08/2020
Great product, and a fantastic price so much cheaper than any of the comparison sites.
I would recommend Aviva to a friend
- By:
- Bhoy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bhoy