Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Kenp gave this product an overall rating of
Seems good so far
17/04/2020
Seems to be good I will know better as time goes on.
I would recommend Aviva to a friend
- By:
- Kenp
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Kenp
Paul gave this product an overall rating of
Excellent Service!
17/04/2020
A very slick service which is competitively priced in the motor insurance arena as well. I am more than satisfied.
I would recommend Aviva to a friend
- By:
- Paul
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Paul
SimonM gave this product an overall rating of
Easy online purchase
16/04/2020
Delighted with my new car policy. Easy to use and well laid out website, excellent customer service when I had to ring up with a query, and all for a lower price than any well known brand providers on a price comparison site. What's not to like?
I would recommend Aviva to a friend
- By:
- SimonM
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
SimonM
Will gave this product an overall rating of
Great service
16/04/2020
Have full com and break down cheaper than my previous supplier just for full com alone
I would recommend Aviva to a friend
- By:
- Will
- Gender:
- Male
Will
TerryL gave this product an overall rating of
Multi car insurance
15/04/2020
The quotation and purchasing processes are very slick and user friendly
I would recommend Aviva to a friend
- By:
- TerryL
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TerryL
Beatie gave this product an overall rating of
Unmatched Service
15/04/2020
Having home insurance with Aviva their reaction and service after a large oak tree was blown over in the recent gales I was so impressed that I got a quote from them for my car insurance. The internet quote was easy, clear and competitive so I now have both covered by Aviva. Good performance brings more business.
I would recommend Aviva to a friend
- By:
- Beatie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Beatie
Blingo gave this product an overall rating of
Interesting idea
15/04/2020
Rolling monthly car insurance, interesting idea and not before time. I like the simplicity of the process but you can come unstuck if anything is outside of the standard parameters, you still have to phone in these cases but it wasn't too painful. Pricing I have found unpredictable, I have three policies and one was dramatically cheaper than anywhere else while the other two were competitive albeit not the cheapest. I have no claims experience factor in so won't give 5 stars (the sign up process is still a bit clunky so probably wouldn't have anyway), although a house claim I had with Aviva was relatively painless so I'd not expect too much grief.
I would recommend Aviva to a friend
- By:
- Blingo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Blingo
Horace gave this product an overall rating of
Application and quite so quick and simple. Didn’t have to spend hours guessing valuations etc . Will definitely use Aviva as insurances become due
15/04/2020
Car insurance bought quick and simple application. No unnecessary valuations asked for.
I would recommend Aviva to a friend
- By:
- Horace
- Gender:
- Male
- Age:
- 65 or over
Horace