Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3439 customer reviews

Kenp gave this product an overall rating of 5 / 5

Seems good so far

Seems to be good I will know better as time goes on.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Kenp

Paul gave this product an overall rating of 5 / 5

Excellent Service!

A very slick service which is competitively priced in the motor insurance arena as well. I am more than satisfied.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Paul

SimonM gave this product an overall rating of 5 / 5

Easy online purchase

Delighted with my new car policy. Easy to use and well laid out website, excellent customer service when I had to ring up with a query, and all for a lower price than any well known brand providers on a price comparison site. What's not to like?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SimonM

Will gave this product an overall rating of 5 / 5

Great service

Have full com and break down cheaper than my previous supplier just for full com alone

I would recommend Aviva to a friend

By:
Gender:
Male

Will

TerryL gave this product an overall rating of 5 / 5

Multi car insurance

The quotation and purchasing processes are very slick and user friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TerryL

Beatie gave this product an overall rating of 5 / 5

Unmatched Service

Having home insurance with Aviva their reaction and service after a large oak tree was blown over in the recent gales I was so impressed that I got a quote from them for my car insurance. The internet quote was easy, clear and competitive so I now have both covered by Aviva. Good performance brings more business.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beatie

Blingo gave this product an overall rating of 4 / 5

Interesting idea

Rolling monthly car insurance, interesting idea and not before time. I like the simplicity of the process but you can come unstuck if anything is outside of the standard parameters, you still have to phone in these cases but it wasn't too painful. Pricing I have found unpredictable, I have three policies and one was dramatically cheaper than anywhere else while the other two were competitive albeit not the cheapest. I have no claims experience factor in so won't give 5 stars (the sign up process is still a bit clunky so probably wouldn't have anyway), although a house claim I had with Aviva was relatively painless so I'd not expect too much grief.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Blingo

Horace gave this product an overall rating of 5 / 5

Application and quite so quick and simple. Didn’t have to spend hours guessing valuations etc . Will definitely use Aviva as insurances become due

Car insurance bought quick and simple application. No unnecessary valuations asked for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Horace

Back to top