Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Ianh960 gave this product an overall rating of 5 / 5

Great price

Have been with aviva a number of years ago since then always been quite expensive but this time no one else could match the price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
2 / 5

Ianh960

Abzy gave this product an overall rating of 5 / 5

A market leader in deed

Excellent insurance policy and the ease of the purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abzy

Confused gave this product an overall rating of 3 / 5

Wrong information given

Badly treated by each staff I talked I end up paying More

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm concerned to see your review and my apologies for the level of service you have received. I would like the opportunity to look in to this for you and have sent an email asking for some additional details. Thank you for taking the time to provide us with your review, I hope that we will be able to swiftly resolve your concerns.

Mike, Aviva Online Team

Confused

Chris gave this product an overall rating of 4 / 5

Good efficiency

I have purchased Car Ins because I found the price very competative

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chris

Snoopy gave this product an overall rating of 5 / 5

Great customer service

Natalie was extremely helpful answered all my questions and sorted out my insurance quickly as I couldn't sort it on line ,even phoned me back as I was on my landline and dont get free calls.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snoopy

IanL gave this product an overall rating of 3 / 5

System keeps asking for proof of no claims

On taking out multiple car insurance I was asked to provide proof of no claims for two of the vehicles. The system would not permit me to upload this information despite making sure the file size was within the limit so I had to email it. Since then on going onto my aviva I have been continually asked to provide it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Sorry to read this, it sounds like the proof you have sent to us doesn't meet the criteria show on the email request. Please feel free to contact us either on Facebook/Twitter or by email at social@aviva.com with your full name, policy number and query and we'll do our best to help you.

John, Aviva Online Team

IanL

Legs11 gave this product an overall rating of 5 / 5

Aviva trumps the AA

I renewed my Car Insurance with Aviva (previously with the AA) because Aviva were competitive, courteous, consultative and convenient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Legs11

ROBY gave this product an overall rating of 4 / 5

Competative price.Good web site . Response to questions .

Car Insurance ..Competitive price. Web site easy to use .Clear and fast response to questions via email.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ROBY

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