Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Matthewbdg gave this product an overall rating of 4 / 5

Excellent customer support

I unfortunately had my van stolen in July and Aviva were quick to process the claim with incredibly helpful customer support advisors. Unfortunately their initial settlement offer which was paid within 24hrs was a little lower then where i thought the valuation was. Providing them with evidence, the engineer agreed that the settlement was a little lower then should have been and quickly reassessed the valuation, in line with my expectations. This was dealt with professionally and quickly rectified. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Matthewbdg

Stupot gave this product an overall rating of 5 / 5

Excellent Service

Professional and precise service. Telephone manner was superb, making the purchase easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stupot

willie gave this product an overall rating of 5 / 5

very good custom services

the web page so simple to follow the instructions,found it very easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

willie

DoctorD gave this product an overall rating of 5 / 5

Very competitive price

The website was easy to use and my quote was lowered because I already have a home insurance policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DoctorD

Redrower gave this product an overall rating of 5 / 5

Good deal

Had a really good price cheaper than my last company easy and straight forward to set up

I would recommend Aviva to a friend

By:
Gender:
Female
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Redrower

Bottle gave this product an overall rating of 5 / 5

Good service

Car Insurance - helpful staff, good clear concise information given.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bottle

Deebee996 gave this product an overall rating of 5 / 5

Brilliant Service

I purchased my car insurance policy recently, the app they have you can negotiate easily and view your documents and details. When on the phone their advisors were courteous and knowledgeable. I intend to renew with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deebee996

smith gave this product an overall rating of 5 / 5

great customer service

van insurance . very good.............................

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

smith

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