Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Bob1234 gave this product an overall rating of 5 / 5

Bob1234

I got car insurance for a good price from Aviva told all my friends

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bob1234

iankbrum gave this product an overall rating of 5 / 5

Competitive and efficient

Customer service was patient in going through my variable options, premium was competitive and easy to accept and set up payments. Appreciate the digital confirmation and Certificate rather than having to wait for post and convenience of uploading NCB proof

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

iankbrum

RJO911 gave this product an overall rating of 5 / 5

Quick competitive quote.

Pleasantly surprised at the improved quote as well as another ten per cent discount for having my Contents Insurance with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RJO911

Dylan gave this product an overall rating of 5 / 5

Understanding service

Just insured our 4x4 freelander all sorted with a phone call excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dylan

Richard gave this product an overall rating of 5 / 5

Efficient, capable staff and UK call centres

Motor insurance bought on line but with helpful telephone support. Good to deal with UK call centres - it does tend to make the process much easier and gives the purchaser confidence.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Richard

TrailerPhil gave this product an overall rating of 5 / 5

Very Happy With Deal

The quotation for both of my cars was excellent and the cover offered was like for like with my old company who were a lot more expensive. Filling in the on line application was so simple and I'm very please with the service received....mind you, I expected it as I already have my home insurance with Aviva and that too is an excellent policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TrailerPhil

Keith gave this product an overall rating of 5 / 5

Good price and product

Just insured my car with Aviva. Excellent and friendly customer service. Quick, easy and no nonsense. Price beat my existing broker. I am going to insure our second car when that's due in September. Multicar savings await! Thank you . Viva Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Keith

L4NKYM4CK gave this product an overall rating of 5 / 5

Good Price

Quoted everywhere apart from Aviva for car insurnace, saved over a half off my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

L4NKYM4CK

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