Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Chris gave this product an overall rating of 4 / 5

Good efficiency

I have purchased Car Ins because I found the price very competative

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chris

Snoopy gave this product an overall rating of 5 / 5

Great customer service

Natalie was extremely helpful answered all my questions and sorted out my insurance quickly as I couldn't sort it on line ,even phoned me back as I was on my landline and dont get free calls.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snoopy

IanL gave this product an overall rating of 3 / 5

System keeps asking for proof of no claims

On taking out multiple car insurance I was asked to provide proof of no claims for two of the vehicles. The system would not permit me to upload this information despite making sure the file size was within the limit so I had to email it. Since then on going onto my aviva I have been continually asked to provide it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Sorry to read this, it sounds like the proof you have sent to us doesn't meet the criteria show on the email request. Please feel free to contact us either on Facebook/Twitter or by email at social@aviva.com with your full name, policy number and query and we'll do our best to help you.

John, Aviva Online Team

IanL

Legs11 gave this product an overall rating of 5 / 5

Aviva trumps the AA

I renewed my Car Insurance with Aviva (previously with the AA) because Aviva were competitive, courteous, consultative and convenient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Legs11

ROBY gave this product an overall rating of 4 / 5

Competative price.Good web site . Response to questions .

Car Insurance ..Competitive price. Web site easy to use .Clear and fast response to questions via email.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ROBY

Biff gave this product an overall rating of 5 / 5

Great service

Car insurance, cheapest quote, includes all I needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Biff

A customer gave this product an overall rating of 5 / 5

Overall the cheapest

Bought multi car insurance 2 Mercedes and 1 Boxster which I couldn’t believe the price as with my previous provider was way more expensive. I’m well Pleased.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frazer gave this product an overall rating of 5 / 5

Great price for great cover

Great cover provided for their car insurance and an even better price, easy website and app to use to view and manage my policy!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frazer

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