Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Matthewbdg gave this product an overall rating of
Excellent customer support
08/09/2020
I unfortunately had my van stolen in July and Aviva were quick to process the claim with incredibly helpful customer support advisors. Unfortunately their initial settlement offer which was paid within 24hrs was a little lower then where i thought the valuation was. Providing them with evidence, the engineer agreed that the settlement was a little lower then should have been and quickly reassessed the valuation, in line with my expectations. This was dealt with professionally and quickly rectified. Thank you Aviva.
I would recommend Aviva to a friend
- By:
- Matthewbdg
- Gender:
- Male
- Age:
- 25 to 34
- Ease of claims process
- 5 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 4 / 5
- Fairness
- 4 / 5
Matthewbdg
Stupot gave this product an overall rating of
Excellent Service
08/09/2020
Professional and precise service. Telephone manner was superb, making the purchase easy.
I would recommend Aviva to a friend
- By:
- Stupot
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stupot
willie gave this product an overall rating of
very good custom services
07/09/2020
the web page so simple to follow the instructions,found it very easy
I would recommend Aviva to a friend
- By:
- willie
- Gender:
- Male
- Age:
- 65 or over
willie
DoctorD gave this product an overall rating of
Very competitive price
07/09/2020
The website was easy to use and my quote was lowered because I already have a home insurance policy.
I would recommend Aviva to a friend
- By:
- DoctorD
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DoctorD
Redrower gave this product an overall rating of
Good deal
07/09/2020
Had a really good price cheaper than my last company easy and straight forward to set up
I would recommend Aviva to a friend
- By:
- Redrower
- Gender:
- Female
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Redrower
Bottle gave this product an overall rating of
Good service
07/09/2020
Car Insurance - helpful staff, good clear concise information given.
I would recommend Aviva to a friend
- By:
- Bottle
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bottle
Deebee996 gave this product an overall rating of
Brilliant Service
07/09/2020
I purchased my car insurance policy recently, the app they have you can negotiate easily and view your documents and details. When on the phone their advisors were courteous and knowledgeable. I intend to renew with Aviva.
I would recommend Aviva to a friend
- By:
- Deebee996
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Deebee996
smith gave this product an overall rating of
great customer service
07/09/2020
van insurance . very good.............................
I would recommend Aviva to a friend
- By:
- smith
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
smith