Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Lincoln gave this product an overall rating of
Great experience, wish I had used Aviva sooner
25/07/2020
My old insurance company put up my premium by 80 pounds even after not making any claims for years. I always thought Aviva to be too expensive until I got a quote, I was impressed by the amount I would have saved on last years premium but thrilled on what I got this year.
I would recommend Aviva to a friend
- By:
- Lincoln
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lincoln
Trishul gave this product an overall rating of
Excellent Service
25/07/2020
Aviva Car Insurance policy ticks all the boxes at affordable price
I would recommend Aviva to a friend
- By:
- Trishul
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Trishul
Dushi gave this product an overall rating of
Multi car insurance
25/07/2020
Good customer service, clear answers to questions and reasonable prices.
I would recommend Aviva to a friend
- By:
- Dushi
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 2 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Dushi
Olliesgrandad gave this product an overall rating of
Easy peasy
25/07/2020
Second car just used as a shopping trolley. Wanted a basic (cheap) insurance. This does the job.
I would recommend Aviva to a friend
- By:
- Olliesgrandad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Olliesgrandad
PoshPam gave this product an overall rating of
Confusing access on line
25/07/2020
I tried to phone but automatic messenge sent me to change my car insurance for my new car on line. It then sent me rou d and round in circles until my head hurt. It wasnt until my cousin visited that I was able wade through it. I then found that instead of changing to a new policy, I was paying for two! I had to phone and hang on for half an hour to get a real person to cancel my old one.
I would recommend Aviva to a friend
- By:
- PoshPam
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 1 / 5
PoshPam
barnip22 gave this product an overall rating of
simplicity itself
24/07/2020
Quick and efficient, very competitive price, and easy to deal with.
I would recommend Aviva to a friend
- By:
- barnip22
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
barnip22
hutchings1909 gave this product an overall rating of
good customer serice
24/07/2020
I bought car insurance,it is like your advert it is so easy to get a repronce from you,others you sit on phone while they play there music then tell you your 4th in line then after 1 hour i put the phone down.
I would recommend Aviva to a friend
- By:
- hutchings1909
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
hutchings1909
Taddy gave this product an overall rating of
Car insurance
24/07/2020
Always found Aviva top of the range in all insurance needed have been back many times and always so competitive with prices never rising out of the Reach of every day Jo Blogs
I would recommend Aviva to a friend
- By:
- Taddy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Taddy