Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

MaggieAnn gave this product an overall rating of 5 / 5

Pleased

I bought my car insurance with Aviva. I have used them before and always been very pleased with the company. As I looked for prices Aviva were very competitive and of course I knew that as they are 5 star rated I would get excellent service if I need them. Each time I have insured with Aviva I have, thankfully, not needed them but I am sure that the service would be there if the time came to call on them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MaggieAnn

Khancha gave this product an overall rating of 5 / 5

Value for money

I strongly Recommended to my friends and family. I so happy with my choice.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Khancha

murat gave this product an overall rating of 5 / 5

great service and cheap compare to other companies. great great 5 star insurance

great service and cheap compare to other companies highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

murat

DaveMac gave this product an overall rating of 5 / 5

Car insurance

A very easy way to to get a quote and purchase of car insurance and a good savings on my prior insurance cover excellent service and after sales information

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DaveMac

Shelly gave this product an overall rating of 3 / 5

Good value policy

I liked the plus insurance because it is paid monthly with no interest. You can add a home insurance to it. The salesman knew his product and could tell me all the differences between the plus and the classic. It was therefore a pity that they then took the money for both the classic policy (a years worth) and the plus policy as well. When I noticed it it was rectified but was not found by yourselves.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Shelly

Thomas gave this product an overall rating of 5 / 5

Great customer service, great telephone manner and even better is the great price

I'm a young first time driver and aviva helped and talked me through my first policy. Just unfortunate times with this corona virus as I cant drive atm anyway but never mind as we need to save lives. Really great company aviva is. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thomas

Tates gave this product an overall rating of 5 / 5

Very easy process

I switched my car insurance to Aviva because my previous insurer had made a huge increase to renew.Aviva able to provide the same cover at the price I have paid for the last couple of years.Setting up was easy and all the documents have arrived promptly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tates

Roli gave this product an overall rating of 5 / 5

Easy and simple and cheap

Great company, great prices and not only on car I surance but on life insurance. No other company could beat Aviva prices so far! Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roli

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