Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Tabby gave this product an overall rating of 5 / 5

Great value for money and professional service

I have bought car insurance, give them a try to see what you can save

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Tabby

Squibpont gave this product an overall rating of 5 / 5

Great people to deal with

I bought insurance and I spoke to a member of staff and they brilliant in dealing with me no hassle no hidden issues the price was what they said was it was easy and helped me all the to end good company to deal the staff was five star . So five star rating thanks aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Squibpont

Helphall gave this product an overall rating of 4 / 5

Used you before

Renewed my car insurance but was disappointed because it did not show the model of the car properly so I could not get the 10%off

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi there. I'm sorry to hear you're disappointed with the fact your vehicle model was not displayed properly. Please contact us on our social media channels or customer services (0345 030 7077) so we can look into this for you.

Jake, Social Media Response Team

Helphall

Sammy gave this product an overall rating of 3 / 5

Easy to set up

i found it really easy to get covered with you guys, and the price was one of the best I could find. Still massively expensive, but i have only just passed my test so thats what I was expecting. Still, could have knocked another few hundred quid a year off since I'm 34.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sammy

willman gave this product an overall rating of 4 / 5

Discount enabling cost reduction!!

I have just purchased Full Comp Car Insurance from Aviva. Having already had travel insurance with the company for several years I was given a discount in the premium quote, which was a lot lower than the car insurance from my existing company. The on-line application was straight forward and easy to complete - so no problems there. The only little niggle I had was in the quote details which said against " No claims cover " I hadn't ticked the box to have it included - which I had!!! This was confirmed with a CSO.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

willman

Rocket123 gave this product an overall rating of 5 / 5

Custermer revue

The person I spoke to was polite and knowledgeable and service was first class

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rocket123

Chunk gave this product an overall rating of 5 / 5

Customer

Great service cheapest quote I got top notch , really helpful customer service team well done aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chunk

Jimmy gave this product an overall rating of 5 / 5

easy to use website

multi vehicle motor policy quick and easy to use website

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimmy

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