Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Thomas gave this product an overall rating of 5 / 5

Great customer service, great telephone manner and even better is the great price

I'm a young first time driver and aviva helped and talked me through my first policy. Just unfortunate times with this corona virus as I cant drive atm anyway but never mind as we need to save lives. Really great company aviva is. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thomas

Tates gave this product an overall rating of 5 / 5

Very easy process

I switched my car insurance to Aviva because my previous insurer had made a huge increase to renew.Aviva able to provide the same cover at the price I have paid for the last couple of years.Setting up was easy and all the documents have arrived promptly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tates

Roli gave this product an overall rating of 5 / 5

Easy and simple and cheap

Great company, great prices and not only on car I surance but on life insurance. No other company could beat Aviva prices so far! Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roli

MrBas gave this product an overall rating of 5 / 5

excellent on line customer serivce

Professional on line multi car discount offer and follow through, resuting new business for Aviva. I am a happy share holder to see the work in action.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrBas

kate gave this product an overall rating of 5 / 5

Great Service

Great service and prices and recommended by a family member.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kate

Jonesey gave this product an overall rating of 5 / 5

Great Customer Service

Not a purchase, but I'd retained my private plate and needed to assign it to my new car. These are difficult times obviously; I didn't try to phone and no live chat was available, so I emailed my request and it was handled efficiently, AND no with no sneaky 'admin fee'. Thanks Aviva. Now all I need you to do is to confirm my insurance with TopCashback so that I can reap my reward!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jonesey

Sajad gave this product an overall rating of 5 / 5

Great company

Excellent staff,excellent service at all times,competitive prices and excellent policy made life easier 5 star all round.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sajad

Nonickname gave this product an overall rating of 5 / 5

Excellent value

After checking with many of the leading insurance companies I purchased my renewal car insurance from Aviva. I found the web site was easy and quick to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nonickname

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