Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Chunk gave this product an overall rating of 5 / 5

Customer

Great service cheapest quote I got top notch , really helpful customer service team well done aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chunk

Jimmy gave this product an overall rating of 5 / 5

easy to use website

multi vehicle motor policy quick and easy to use website

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimmy

conn gave this product an overall rating of 4 / 5

Good Product but don't appreciate marketing.

Good value product but not happy about the frequent emails, despite not signing up for marketing and also unsubscribing when I started receiving them. The products are good, I use Aviva for Health and Car Insurance, but I don't need to keep receiving marketing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

conn

Dunbach gave this product an overall rating of 5 / 5

Straightforward transaction

Decided to return to Aviva after a break of a few years. No bother whatsoever doing it online!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dunbach

JasL gave this product an overall rating of 5 / 5

Delighted

Best Insurance Company for Life Insurance, Travel Insurance, Motor Insurance and Home Insurance. Absolutely delighted every time. Value for money and top cover every time. Unlike their competitors. Honest Genuine Company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JasL

Ibra gave this product an overall rating of 5 / 5

Great sevice

i am realy impressed with customer sevice from start of claim to end well done aviva and thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
4 / 5

Ibra

ndragomir333 gave this product an overall rating of 5 / 5

Excellent customer services, willing to help.

I bought a Motor insurance policy for my car, it was really fast and with easy, excellent customer services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ndragomir333

Tourchy gave this product an overall rating of 5 / 5

Quick and easy on line service saving money on my old insurer

Car insurance purchased on line, quick and easy saving a fair bit of money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tourchy

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