Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Jonjo gave this product an overall rating of
Brilliant and great price
23/07/2020
I purchased car insuraance from aviva and did not want any extras to purchase as my car service supplies a lot of them but any they don’t after 3years they can be purchased from aviiva
I would recommend Aviva to a friend
- By:
- Jonjo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jonjo
delphi2022 gave this product an overall rating of
1st Class
22/07/2020
I managed to save over a hundred on my previous insurer's renewal premium and have gained more cover. I found the process very easy to navigate and would highly recommend Aviva.
I would recommend Aviva to a friend
- By:
- delphi2022
- Gender:
- Female
- Age:
- 45 to 54
delphi2022
David gave this product an overall rating of
Easy to use and navigate, customer service is brilliant. This is the second time I've used aviva
22/07/2020
I bought car insurance with aviva, best car insurance company out there.
I would recommend Aviva to a friend
- By:
- David
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
David
Lizziebe gave this product an overall rating of
Excellent service
21/07/2020
Wanted to ask a few questions about car insurance quote obtained online. Did not have to wait in a long queue before phone call was answered. Uk call centre. Questions were answered fully and price quoted checked. Ended up getting insurance slightly cheaper.
I would recommend Aviva to a friend
- By:
- Lizziebe
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lizziebe
MissMobile gave this product an overall rating of
Simplified and straightforward
21/07/2020
I have recently bought my car insurance online. I found the experience uncomplicated and straightforward. I received prompt delivery of my correct documentation.
I would recommend Aviva to a friend
- By:
- MissMobile
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MissMobile
Rainman gave this product an overall rating of
Reasonable price compared to others.
20/07/2020
Very good costumer service, had a small problem and they sorted it out straight away.. Also you get a paper copy if like me you don't like pdfs .
I would recommend Aviva to a friend
- By:
- Rainman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rainman
chris gave this product an overall rating of
Good service, easy to do online.
20/07/2020
Car insurance, fully com protected bonus legal aid very good value.
I would recommend Aviva to a friend
- By:
- chris
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
chris
Aremi gave this product an overall rating of
Process for purchasing insurance was simple and self explanatory
19/07/2020
Recently used the website to buy car insurance. The process was easy and fully explained.
I would recommend Aviva to a friend
- By:
- Aremi
- Gender:
- Female
- Age:
- 65 or over
Aremi