Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3009 customer reviews

Jonjo gave this product an overall rating of 5 / 5

Brilliant and great price

I purchased car insuraance from aviva and did not want any extras to purchase as my car service supplies a lot of them but any they don’t after 3years they can be purchased from aviiva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jonjo

delphi2022 gave this product an overall rating of 5 / 5

1st Class

I managed to save over a hundred on my previous insurer's renewal premium and have gained more cover. I found the process very easy to navigate and would highly recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

delphi2022

David gave this product an overall rating of 5 / 5

Easy to use and navigate, customer service is brilliant. This is the second time I've used aviva

I bought car insurance with aviva, best car insurance company out there.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

Lizziebe gave this product an overall rating of 4 / 5

Excellent service

Wanted to ask a few questions about car insurance quote obtained online. Did not have to wait in a long queue before phone call was answered. Uk call centre. Questions were answered fully and price quoted checked. Ended up getting insurance slightly cheaper.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lizziebe

MissMobile gave this product an overall rating of 5 / 5

Simplified and straightforward

I have recently bought my car insurance online. I found the experience uncomplicated and straightforward. I received prompt delivery of my correct documentation.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MissMobile

Rainman gave this product an overall rating of 4 / 5

Reasonable price compared to others.

Very good costumer service, had a small problem and they sorted it out straight away.. Also you get a paper copy if like me you don't like pdfs .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rainman

chris gave this product an overall rating of 5 / 5

Good service, easy to do online.

Car insurance, fully com protected bonus legal aid very good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chris

Aremi gave this product an overall rating of 5 / 5

Process for purchasing insurance was simple and self explanatory

Recently used the website to buy car insurance. The process was easy and fully explained.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Aremi

Back to top