Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
mj123 gave this product an overall rating of
good price
03/09/2020
car insurance and house insurance both quotes have saved me a lot of money
I would recommend Aviva to a friend
- By:
- mj123
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mj123
Steveb gave this product an overall rating of
Great customer service by aviva keeping you upto date and informed
03/09/2020
Car insurance great deal best on the market very competitive rates great deal with deposit and payment
I would recommend Aviva to a friend
- By:
- Steveb
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Steveb
Ashers gave this product an overall rating of
Couldn’t be happier
02/09/2020
I bought a new car and had to exchange old car.... The garage gave me the wrong number plate... But aviva couldn’t have been more helpful ...they changed all the details and I added breakdown maximum cover aswell at a sensible competitive price. Which was very handy because a couple of days later the new 17 plate car had to be recovered... Aviva even chatted to the breakdown company to help me out and make sure I was recovered ok. So my full respect and thanks to aviva for going above and beyond when things went wrong for me and my family.
I would recommend Aviva to a friend
- By:
- Ashers
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ashers
Bluebell gave this product an overall rating of
Great customer service
02/09/2020
I was pleasantly surprised at the total cost of my car insurance. Before, when getting an Aviva quote it was always far too high. My only negative thought is that when it comes up for renewal next year it will greatly increase in price thus making me search yet again. What a shame it always increases dramatically.
I would recommend Aviva to a friend
- By:
- Bluebell
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Bluebell
Wrinkly45 gave this product an overall rating of
good after teething issues
01/09/2020
Price is good, however when I tried to download policies I kept being stalled and was unable to load down. That said when I did manage to get through staff sorted problem promptly,so just frustrating at the time.
I would recommend Aviva to a friend
- By:
- Wrinkly45
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
It's a shame to see that you experienced some difficulties accessing your policies to start with, but I'm, glad to see that we were able to fix this quickly & efficiently for you.
Tasha, Aviva Online Team
Wrinkly45
Hellyd gave this product an overall rating of
So easy
31/08/2020
Bought multi car insurance, the online process was quick and simple and cheap. What more could you ask for.
I would recommend Aviva to a friend
- By:
- Hellyd
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hellyd
Olderlady gave this product an overall rating of
Easy Transaction, great price
29/08/2020
Easy website for car insurance. No unnecessary questions, easy to understand and clear on optional add ons. More importantly, great value.
I would recommend Aviva to a friend
- By:
- Olderlady
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Olderlady
none gave this product an overall rating of
POOR IT
29/08/2020
I purchased car insurance from the 1/8/20 which was at a competitive price. I attempted to send the NCD by the auto link but this failed through an Aviva technical error. I was then sent an e mail requesting the same, but half of the email was double printed so unreadable. I can log into my account but when i attempt to view the documents or if i wanted to amend or change anything, or make a claim, i continually get a message of a "Technical Error" told to log out and try again, but same result. Then i am invited to try a different browser and contact 0800 051 3511, I have phoned twice nobody could assist as this was technical, and it would be passed to them and i would be contacted. Never had a return call and agin today 29/8/20 i am still having the same issues. Obviously with current COVID phone calls will take up to 1 hour to be answered. Hardly the service i expected, and hopefully I do not have to make a claim.
- By:
- none
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 4 / 5
Thanks for taking the time to leave a review and I'm sorry to see you've been having some issues with the accessing your account/viewing details etc. I've emailed you now in attempt to get things sorted. Thanks,
Rich, Aviva Social Media Team
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