Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bagpuss gave this product an overall rating of
Quick and easy online purchase
07/04/2020
Car insurance. Quick and easy and great value for money. Also have life insurance and pension. Clear documents and good communication.
I would recommend Aviva to a friend
- By:
- Bagpuss
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bagpuss
Paulvxr gave this product an overall rating of
Car insurance
06/04/2020
Excellent product and service. No issues. Returning customer due to price. Please try and keep existing customers long term and not put the Price up a ridiculous amount each year which will not retain customers.
I would recommend Aviva to a friend
- By:
- Paulvxr
- Gender:
- Male
- Age:
- 45 to 54
Paulvxr
christine gave this product an overall rating of
Miss
06/04/2020
I have my Travel & Home Ins. with Aviva and have been pleased with the service. I have always been able to get through to someone and everything has been dealt with in a courteous manner and efficiently. That's why I now have my Motor Insurance with Aviva.
I would recommend Aviva to a friend
- By:
- christine
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
christine
Harry gave this product an overall rating of
Very poor customer service
06/04/2020
Try to contact customer service by email and telephone calls but no response
- By:
- Harry
- Gender:
- Male
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 2 / 5
Hi Harry, I'm sorry to see you haven't been able to get in touch. Please feel free to contact us either on Facebook/Twitter or by email at social@aviva.com with your full name, policy number and query and we'll do our best to help you. Kind Regards Natalie
Natalie, Social Media
Harry
wynboy gave this product an overall rating of
excellent web contact
06/04/2020
having gone through comparison sites,I tried Aviva,thinking they would'nt be even close to the one I would have gone for.However after a very quick and much easier fill-in on the Aviva site,the like for like price was less.Absolutely chuffed.
I would recommend Aviva to a friend
- By:
- wynboy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
wynboy
bloggsie gave this product an overall rating of
helpful staff
06/04/2020
Helpful professional staff. Received discount as have 2 policies with Aviva. Easy process to set up a comprehensive insurance policy which included everything I requested. The only criticism I have is that it took over a week for me to receive the paper docs .
I would recommend Aviva to a friend
- By:
- bloggsie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
bloggsie
Mazz gave this product an overall rating of
Quick and easy
06/04/2020
It was very easy everything explained and much cheaper than other quotes I had had
I would recommend Aviva to a friend
- By:
- Mazz
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mazz
sinbad gave this product an overall rating of
great customer services
05/04/2020
3rd party fire n theft got great deal and instant cover whilst collecting vehicle
I would recommend Aviva to a friend
- By:
- sinbad
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
sinbad