Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

David gave this product an overall rating of 5 / 5

Excellent customer service

I recently changed my car insurance to Aviva, when the renewal date became due. Due to the complexity of some of the information, which I had to provide, I had to conduct the transaction over the phone. The sales operative was very courteous and helpful, and I made a substantial saving on the renewal price. A couple of weeks later, I changed my car, and when I contacted Aviva to update the policy, the matter was dealt with expeditiously.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

Willis gave this product an overall rating of 5 / 5

Quick and easy Quote

Been looking around for car insurance but was getting ridiculous quotes Even with a black box Someone recommended Aviva and it was by far the cheapest and without a black box. Quick and simple got my quote back in minutes so hassle

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Willis

Khan gave this product an overall rating of 1 / 5

Bad experience

Last time I was very happy as they accepted my no claim certificate from Europe and this time they did not accept the same certificate so I am paying extra due to my no claim has not been accepted.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Hi Khan. I'm sorry to hear of your experience with us today. Please contact us on social media with your details so we can look into this for you.

Jake, Social Media Response Team

Khan

Polarbear gave this product an overall rating of 5 / 5

Exemplary customer service

I have bought both my house and contents insurance and car insurance from Aviva and had a fair price and service both times.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Polarbear

Suzanne1234567 gave this product an overall rating of 4 / 5

Good but still waiting some forms

Very good service but I'm still waiting for my forms to fill out my text of kin on my 3 policies??

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
2 / 5
Customer experience
4 / 5

Morning Suzanne, I have sent an email to you, if you could please reply to that and we'll be able to assist you further. Thanks

Nat, Social Media Team

Suzanne1234567

DaveM gave this product an overall rating of 2 / 5

Chaotic

After ignoring the request to renew because it was way more than last year I got an online quote similar to last year. The quote said if you are an existing customer you may be eligible for a discount if you ring Aviva so I did! The nice lady on the phone quoted me an even lower premium which I accepted. Why do we have to go through all this hassle. Sharp practice?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Morning, It's a shame to see we were not competitive for your renewal but I'm glad to see you were able to re insure with us. There are lots of rating factors that do vary regularly. Also if the cover differs it can cause a difference in premium. Kind Regards

Natalie, Social Media Team

DaveM

Scarlets gave this product an overall rating of 5 / 5

Excellent customer service

Car Insurance bought over the phone at a good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scarlets

DomW gave this product an overall rating of 5 / 5

Efficient process for what is normally very time consuming

Car insurance Range Rover Evoque. Competitive rate and a painless process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DomW

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