Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

michaelh gave this product an overall rating of 5 / 5

Well organised and excellent customer service

I had my car stolen and I called Aviva as soon as I had the Crime reporting number and from then they were so helpful and prompt at organsing a hire care and sorting out everything and keeping me informed. They very quickly assessed the car as a total loss and paid the claim and some additional items that were in the car.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

michaelh

Lyle gave this product an overall rating of 2 / 5

Wish they accepted American Credit Cards

The insurance is fine, but I wish they would abandon their policy of only accepting money from UK bank accounts. I have to wire the money to my friend, and get him to pay for the insurance for me. It's a major pain in the neck, and completely unnecessary.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Lyle

Mohammad gave this product an overall rating of 5 / 5

WOODCHAT Court

Thank you, really, you are a beautiful company.Nice treatment.responsive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mohammad

Damo gave this product an overall rating of 4 / 5

Always easy

Multi car is great and always easy to get quotes online and take out the insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Damo

Robbo gave this product an overall rating of 5 / 5

Quick & easy

Having recently been seeking motor insurance cover I found the experience of using Avia to be pleasant and very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Robbo

Lalit gave this product an overall rating of 5 / 5

Excellent Online Portal for Self Service Buying Experience

My existing motor insurance provider was offering me the policy renewal at higher price than my last year and when I checked on Aviva self service portal, the same motor insurance quote was more than 50 percent cheaper. Highly recommended!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lalit

Gerry gave this product an overall rating of 5 / 5

Great customer service

Recently purchased van insurance for my wife. Quick, simple & easy to set up. Very helpful agent who took me through the whole process with ease. Very pleased with the outcome.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gerry

Nwaf gave this product an overall rating of 5 / 5

Great customer service.

I bought this insurance and am very happy with this lovely company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nwaf

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