Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
michaelh gave this product an overall rating of
Well organised and excellent customer service
27/08/2020
I had my car stolen and I called Aviva as soon as I had the Crime reporting number and from then they were so helpful and prompt at organsing a hire care and sorting out everything and keeping me informed. They very quickly assessed the car as a total loss and paid the claim and some additional items that were in the car.
I would recommend Aviva to a friend
- By:
- michaelh
- Gender:
- Male
- Age:
- 45 to 54
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
michaelh
Lyle gave this product an overall rating of
Wish they accepted American Credit Cards
27/08/2020
The insurance is fine, but I wish they would abandon their policy of only accepting money from UK bank accounts. I have to wire the money to my friend, and get him to pay for the insurance for me. It's a major pain in the neck, and completely unnecessary.
I would recommend Aviva to a friend
- By:
- Lyle
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 1 / 5
Lyle
Mohammad gave this product an overall rating of
WOODCHAT Court
27/08/2020
Thank you, really, you are a beautiful company.Nice treatment.responsive.
I would recommend Aviva to a friend
- By:
- Mohammad
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mohammad
Damo gave this product an overall rating of
Always easy
26/08/2020
Multi car is great and always easy to get quotes online and take out the insurance
I would recommend Aviva to a friend
- By:
- Damo
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Damo
Robbo gave this product an overall rating of
Quick & easy
26/08/2020
Having recently been seeking motor insurance cover I found the experience of using Avia to be pleasant and very helpful.
I would recommend Aviva to a friend
- By:
- Robbo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
Robbo
Lalit gave this product an overall rating of
Excellent Online Portal for Self Service Buying Experience
26/08/2020
My existing motor insurance provider was offering me the policy renewal at higher price than my last year and when I checked on Aviva self service portal, the same motor insurance quote was more than 50 percent cheaper. Highly recommended!
I would recommend Aviva to a friend
- By:
- Lalit
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Lalit
Gerry gave this product an overall rating of
Great customer service
24/08/2020
Recently purchased van insurance for my wife. Quick, simple & easy to set up. Very helpful agent who took me through the whole process with ease. Very pleased with the outcome.
I would recommend Aviva to a friend
- By:
- Gerry
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gerry
Nwaf gave this product an overall rating of
Great customer service.
24/08/2020
I bought this insurance and am very happy with this lovely company.
I would recommend Aviva to a friend
- By:
- Nwaf
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nwaf