Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3439 customer reviews

andy gave this product an overall rating of 5 / 5

Good value

Car insurance -good web site, easy to use, price was competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

andy

RDJ1 gave this product an overall rating of 4 / 5

System worked well

Multi Car Insurance, easy to use system worked well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

RDJ1

BTDave gave this product an overall rating of 5 / 5

Very good

I firstly changed my car insurance to you because of the price you gave me, then the wives needed renewing ,so I have done a joint cover, and saved a lot of money. I have had my house insurance with you for years, and that gave me the confidence to insure the cars with you,the only thing is , I have not had an Email conforming this.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BTDave

Djpbb2 gave this product an overall rating of 5 / 5

Excellent Customer Service

I purchased my car insurance online through Aviva and found it very efficient and straightforward to do. Not only did the quote come in as more competitive than my previous car insurer's renewal quote, but I also earned cashback via the Topcashback website through that purchase. I had one question afterwards about my cover and I received a prompt and courteous reply. Excellent customer service. Thank you!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Djpbb2

Doug gave this product an overall rating of 4 / 5

Professional informative friendly service

I have an existing medical insurance policy with Aviva and decided to seek a quote for car insurance. The quote was comparable to others but based on the excellent service I have received from Aviva on my medical policy I decided to place my car insurance with them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doug

kah1 gave this product an overall rating of 2 / 5

Chat - hard work and time consuming

I moved car policy to Aviva - good value and first contact excellent. Email sent to me to set-up MyAviva app,had difficulty setting up as car policy has wife as main driver myself as named driver. It became very difficult and time consuming to sort out MYApps set-up problem. Promised a phone call to sort out access with my wife but this never occurred. More annoying as I had no problems initially when sorting out online access.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Hi there, I'm sorry to see the problems you've had when trying to set up your account. Only the policy holder will be abele to view this policy in their online account. Apologies your wife didn't receive the phone call. If she could please contact us on one of our social channels, we'd be happy to assist. Thanks

Nat, Social Media

kah1

none gave this product an overall rating of 5 / 5

simple to get car insurance and great service

car insurance purchased with ease and great value.

I would recommend Aviva to a friend

By:
Gender:
Male

none

Tiffo gave this product an overall rating of 3 / 5

Far too complicated

By accident I ended up with 2 policies, on bought direct and one through a comparison site. Contacted Aviva to cancel one policy and they couldn't do it. Had to contact a separate phone number. They then referred me to someone else. What a waste of my time. If your customer has a problem then deal with it. Slippery shoulder service is very agrivating.

By:
Gender:
Male
Age:
65 or over

Hi , I'm sorry to see the issues you had there. The one you purchased through a comparison site would have to be managed online, so cancelled that way. I have logged your concerns for you and if there is anything else I can help with, please do not hesitate to contact us on one of our social channels. Thanks

Natalie, Social Media

Tiffo

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