Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2742 customer reviews

Mike97 gave this product an overall rating of 5 / 5

Great customer service

Aviva is the best insurance company is easy to contact and I like the Aviva app on my phone !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike97

Essel gave this product an overall rating of 4 / 5

Customer service was very good.

Good customer service. Very easy to take out my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Essel

badmintontyke gave this product an overall rating of 2 / 5

Poor BOT and answering phone lines

The quote was confused against Aviva on Line, which was considerably cheaper. I was assured Aviva gave far better support and were avaiable on the phone to resolve any issues.Clarification was required from Aviva regaarding the no claims discount claimed. The BOT was hopeless so I rang and rang and rang eventually ringing the phone number for my Aviva home insurance. A lady answered and was most hepful in putting me through internally. once i could discuss the issue with your agent the matter was resolved. 2 hours had elapsed!

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

badmintontyke

Austyn gave this product an overall rating of 4 / 5

New car ins.

At this moment I am still with my old car insurance, as the new one with AVIVA does not start for a few more days. The reason I’m changing to Aviva is because my old insurance company put up our premium very high because I have put a provisonal driver on the policy. When I spoke to AVIVA they were very helpful and polite. After I gave them all my details and we went through it to see whether I had missed any requirements out, I was delighted with the quote for the new insurance that they gave me , it was less than half the price of my old company. Unless my premium for next year increases dramatically, I will definitely stay with AVIVA and fully recommend them to others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Austyn

JUMPINGJACKFLASH gave this product an overall rating of 5 / 5

GREAT CUSTOMER SERVICE

BEST QUOTE AND HAVING SHOPPED AROUNDTHIS IS GOOD VALUE FOR MONEY

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JUMPINGJACKFLASH

Marshall1965 gave this product an overall rating of 5 / 5

Great customer

I'm fully insured and for a very cheap price, great

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Marshall1965

malcontent gave this product an overall rating of 4 / 5

easy, efficient, straightforward

car insurance; I'd just had my broker's offer but because we have other insurance with Aviva, I thought I'd check them out too. To my surprise, cheaper (even before the discounts kicked in), and the RAC cover offered was cheaper thgan the RAC cover I currently pay. What's not to like?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

malcontent

Kris gave this product an overall rating of 5 / 5

Good price

I haven’t expect so good price and easily navigation to get that / great service and marvellous navigate site plus perfect match prices

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kris

Back to top