Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Gerry gave this product an overall rating of 5 / 5

Great customer service

Recently purchased van insurance for my wife. Quick, simple & easy to set up. Very helpful agent who took me through the whole process with ease. Very pleased with the outcome.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gerry

Nwaf gave this product an overall rating of 5 / 5

Great customer service.

I bought this insurance and am very happy with this lovely company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nwaf

Fishface gave this product an overall rating of 5 / 5

Online instructions very easy to follow.

I purchased car insurance for a new car I bought and the instructions I asked to be put in place were followed making my purchase hassle free. I am already a customer of Aviva through life insurance policies so also gained a 10percent discount on the final price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Fishface

marsh gave this product an overall rating of 1 / 5

"Recent Purchase"

I went online last week to pay for my car insurance but didn't receive any paperwork to confirm that my payment had gone through. I just keep receiving emails from AVIVA re: Recent Purchase. I have tried to make contact to find out what the status is with this recent purchase but haven't been successful.

By:
Gender:
Female

Thanks for taking the time to leave a review. I can see you've since been in touch via Social Media and we've since helped to resolve the issue. If we can help with anything else just let us know.

Rich, Aviva Social Media Team

marsh

Paul gave this product an overall rating of 5 / 5

Great service

Bought fully comprehensive van insurance Good price Happy with friendly customer service No hassle and happy with price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paul

Fester gave this product an overall rating of 5 / 5

Great value

Great value- cheaper than my renewal despite NO claims! Quick & easy to get quote & then buy very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fester

Geo1 gave this product an overall rating of 5 / 5

Great service

Saved a great deal on car insurance price was un matchable

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Geo1

TracyB gave this product an overall rating of 5 / 5

EXCELLENT SERVICE

we have 2 commercial vehicles insured with AVIVA on 1 policy, our car comes up for renewal just before the 2 vans. The current insurer doubled the policy in 1 year, for the 2nd year so I decided to shop about. It was so hard, they wanted all sorts of information which I realise is necessary but got 3/4 of the way through the questions and then they coudnt save it whilst I found out the next information,that happened twice etc, etc....so spoke to AVIVA asked to add a vehicle, so easy, paid the gap between car and van and then reinsured all 3 vehicles on renewal. Previous insurer said only special deals for new customers, well in that case you only keep those new customers for 1 year!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TracyB

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