Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Polarbear gave this product an overall rating of 5 / 5

Exemplary customer service

I have bought both my house and contents insurance and car insurance from Aviva and had a fair price and service both times.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Polarbear

Suzanne1234567 gave this product an overall rating of 4 / 5

Good but still waiting some forms

Very good service but I'm still waiting for my forms to fill out my text of kin on my 3 policies??

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
2 / 5
Customer experience
4 / 5

Morning Suzanne, I have sent an email to you, if you could please reply to that and we'll be able to assist you further. Thanks

Nat, Social Media Team

Suzanne1234567

DaveM gave this product an overall rating of 2 / 5

Chaotic

After ignoring the request to renew because it was way more than last year I got an online quote similar to last year. The quote said if you are an existing customer you may be eligible for a discount if you ring Aviva so I did! The nice lady on the phone quoted me an even lower premium which I accepted. Why do we have to go through all this hassle. Sharp practice?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Morning, It's a shame to see we were not competitive for your renewal but I'm glad to see you were able to re insure with us. There are lots of rating factors that do vary regularly. Also if the cover differs it can cause a difference in premium. Kind Regards

Natalie, Social Media Team

DaveM

Scarlets gave this product an overall rating of 5 / 5

Excellent customer service

Car Insurance bought over the phone at a good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scarlets

DomW gave this product an overall rating of 5 / 5

Efficient process for what is normally very time consuming

Car insurance Range Rover Evoque. Competitive rate and a painless process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DomW

Happy gave this product an overall rating of 5 / 5

Very helpful

Very helpful and talked me through the quote I received online was not sure if I filled it out right but I'm talking to one of your operatives I was very thankful that they cleared up my understanding that I did it right it was all about renewing my car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happy

Smiley gave this product an overall rating of 5 / 5

Great customer deals

I brought car insurance from you and found that it is a good deal than my previous car insurance I had with a different company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smiley

Brian gave this product an overall rating of 5 / 5

Excellent service and so easy to use on website

Comprehensive vehicle insurance at the best price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Brian

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