Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2742 customer reviews

Carw5 gave this product an overall rating of 5 / 5

Car insurance good price

Car insurance quote was not the cheapest but was the best quote from Companies like Aviva that have good reputations. happy with the service received

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carw5

Janet gave this product an overall rating of 5 / 5

Very easy

Was the best car insurance I found, much cheaper than my previous insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Janet

Kesh360 gave this product an overall rating of 5 / 5

Great customer service

Bought car insurance online . Best rates and very easy to use the site

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Kesh360

Titters gave this product an overall rating of 5 / 5

Car Insurance Purchase

Replacement car insurance following advice that current insurers, Honda Insurance, are no longer providing private car insurance, after having been with them for a number of years. I had to look for alternative cover from a reputable company and decided to consider Aviva, primarily as they had been the underwriters for Honda and I assumed the change would be easy and competitive. The online procedure was fairly straightforward to complete and proved to be a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Titters

Boa21 gave this product an overall rating of 5 / 5

Easy process and great cover

The price was right and the cover was very comprehensive with not too many questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boa21

Milko gave this product an overall rating of 5 / 5

Good service

Bought van insurance, very efficient service, good level of cover ,and a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Milko

John gave this product an overall rating of 5 / 5

Easy to operate the system

Bought multi car insurance. The application was easy to follow

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

Vvvvvv gave this product an overall rating of 4 / 5

Solid performance

Good service, easy to use, staff seem motivated, knowledgeable and empowered, not the cheapest but then again it would be questionable if they were. So happy customer so far!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vvvvvv

Back to top