Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Robocop gave this product an overall rating of 5 / 5

Customer service 100 per cent Brilliant

I took out my car insurance because aviva are reasonabley priced and customer services were brilliant

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robocop

Kyaska gave this product an overall rating of 5 / 5

Great service

Fast and easy,. very good EXPAND. Will recommend to other friends

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kyaska

Smithy gave this product an overall rating of 5 / 5

Great customer experience, very helpful happy to recommend to everyone

Comprehensive Van insurance. Very competitive and most helpful on the phone when I had a problem on the internet

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smithy

Chrissy gave this product an overall rating of 5 / 5

Good price with excellent service

I found Aviva extremely easy to use online but they are at the end of the phone if any problems arise.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chrissy

Jimmyjaz gave this product an overall rating of 5 / 5

Great service

Great service on line and on the phone,half the price for the mx5 compared to my previous insurer.

I would recommend Aviva to a friend

By:

Jimmyjaz

Jesm gave this product an overall rating of 5 / 5

Happy customer

House insurance , car insurance, breakdown insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jesm

DisappointedBob gave this product an overall rating of 1 / 5

Expensive

Very expensive compared to last year's insurance!!

By:
Gender:
Male
Age:
35 to 44

DisappointedBob

Zore gave this product an overall rating of 4 / 5

The person who picked up the phone was very polite and helpful

So far i had one insurance for my house with Aviva anx when it came yo repaif of the wall, they were extremely efficient, i was out of country, they send their own team, did thd repair and we just paid the excess. The job is done very professional and perfect. It is annoying that in order to hrlp you i take time to write a review and whrn i want to senx it i am forced to accept your terms snd conditions!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zore

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