Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Robocop gave this product an overall rating of
Customer service 100 per cent Brilliant
24/03/2020
I took out my car insurance because aviva are reasonabley priced and customer services were brilliant
I would recommend Aviva to a friend
- By:
- Robocop
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robocop
Kyaska gave this product an overall rating of
Great service
24/03/2020
Fast and easy,. very good EXPAND. Will recommend to other friends
I would recommend Aviva to a friend
- By:
- Kyaska
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kyaska
Smithy gave this product an overall rating of
Great customer experience, very helpful happy to recommend to everyone
23/03/2020
Comprehensive Van insurance. Very competitive and most helpful on the phone when I had a problem on the internet
I would recommend Aviva to a friend
- By:
- Smithy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Smithy
Chrissy gave this product an overall rating of
Good price with excellent service
23/03/2020
I found Aviva extremely easy to use online but they are at the end of the phone if any problems arise.
I would recommend Aviva to a friend
- By:
- Chrissy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chrissy
Jimmyjaz gave this product an overall rating of
Great service
23/03/2020
Great service on line and on the phone,half the price for the mx5 compared to my previous insurer.
I would recommend Aviva to a friend
- By:
- Jimmyjaz
Jimmyjaz
Jesm gave this product an overall rating of
Happy customer
23/03/2020
House insurance , car insurance, breakdown insurance
I would recommend Aviva to a friend
- By:
- Jesm
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jesm
DisappointedBob gave this product an overall rating of
Expensive
23/03/2020
Very expensive compared to last year's insurance!!
- By:
- DisappointedBob
- Gender:
- Male
- Age:
- 35 to 44
DisappointedBob
Zore gave this product an overall rating of
The person who picked up the phone was very polite and helpful
23/03/2020
So far i had one insurance for my house with Aviva anx when it came yo repaif of the wall, they were extremely efficient, i was out of country, they send their own team, did thd repair and we just paid the excess. The job is done very professional and perfect. It is annoying that in order to hrlp you i take time to write a review and whrn i want to senx it i am forced to accept your terms snd conditions!!
I would recommend Aviva to a friend
- By:
- Zore
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Zore