Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Calli gave this product an overall rating of
Excellent
07/07/2020
What a breeze! I wish I had found Aviva years ago. I have been using an insurance broker for years and years and years, and after I got an horrendous quote from them, I decided to shop around. Aviva made switching to them so simple, the questionnaire is very easy to complete and the pricing extremely competitive, I'm a very happy customer. Thank you!
I would recommend Aviva to a friend
- By:
- Calli
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Calli
feminineform gave this product an overall rating of
very good service and competitive price
06/07/2020
home and motor insurance very good value also bought contents insurance for my daughter
I would recommend Aviva to a friend
- By:
- feminineform
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 2 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
feminineform
Dani gave this product an overall rating of
Pick-Up
04/07/2020
Pick-Up Insurance was very good in price and competitive rate!
I would recommend Aviva to a friend
- By:
- Dani
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dani
Hodge gave this product an overall rating of
good customer satisfaction and easy to navigate
04/07/2020
Car insurance it was very easy to do and takes no time at all
I would recommend Aviva to a friend
- By:
- Hodge
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hodge
Jojag gave this product an overall rating of
Jag ins
04/07/2020
New car insurance, excellent service price and ease
I would recommend Aviva to a friend
- By:
- Jojag
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jojag
ICR2 gave this product an overall rating of
Easy to use Web site.
03/07/2020
Dead easy to use Web site. Great quality policy and good price. Very happy.
I would recommend Aviva to a friend
- By:
- ICR2
- Gender:
- Male
- Age:
- 65 or over
ICR2
Cephas gave this product an overall rating of
Good value for money with discount
02/07/2020
Comprehensive car insurance. With the discount, the quote was not quite the cheapest but I have used Aviva before and was happy with the cover and service.
I would recommend Aviva to a friend
- By:
- Cephas
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cephas
AceofAces gave this product an overall rating of
Thumbs Up
02/07/2020
I recently moved to Aviva from another motor insurance company having been with them for several years. I decided to be insured with Aviva of its reputation and expertise. Cumstomer Service was great too Aviva did not let me down on the content of information once I paid for my premium. Premiums can always be cheaper IMO!
I would recommend Aviva to a friend
- By:
- AceofAces
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
AceofAces