Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Kodak gave this product an overall rating of 4 / 5

Value for money

Just renewed my Car insurance changing company and saved 40 pounds from cheapest comparisson site quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kodak

Mikeyb gave this product an overall rating of 5 / 5

Great Two Car Policy

Got my renewal notice from another provider. Despite no use during lockdown price rocketed by thirty percent. I got a quote from Aviva which was very reasonable and managed the whole process online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mikeyb

Andrei gave this product an overall rating of 5 / 5

Excellent team

Everything perfect very good job Very good team aswell I am so happy with u guys

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24

Andrei

Kitty gave this product an overall rating of 5 / 5

Helpful service

Bought car insurance. Got a discount for being an existing customer and was much cheaper than other providers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kitty

Nelly gave this product an overall rating of 2 / 5

No paper work

Took out car insurance about the 28th July and still no paper work by today the 10th August. Have phoned twice but nothing arrived and I did ask for the paper work to be sent by post not on the internet. Poor service so far

By:
Gender:
Female
Age:
65 or over

Thank you for insuring with Aviva. I apologise that you've yet to have receive your policy documents in the post. I can see that these have been requested for you again & can take up to 10 working days to be with you. We've logged your comments so that future improvements can be made. Should you require any further assistance please don't hesitate to get in touch. Kind Regards

Jen, Social Media Response Team

Nelly

Jboy gave this product an overall rating of 4 / 5

Good when managed to speak to someone

Having joined online the process was simple and quick however, after Aviva contacted me asking me to speak with customer services it became a problem as there was no waY of speaking with a human following the automated prompts. I eventually used the claim line to speak with someone and at this point they were extremely helpful and sorted the issue quickly. If the customer services were a live person I would have given 5 stars. The reason may be due to Covid 19 but when asked to contact a person you assume they are there to speak to.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jboy

Joe17 gave this product an overall rating of 4 / 5

Very reliable

Returned for motor insurance, tried some advertised cheaper ones but lost patience with their communications, Avila customer for a while now and always straightforward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Joe17

lesterlad gave this product an overall rating of 5 / 5

simple

simple and straight forward website nothing complicated and easy to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lesterlad

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