Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Niks gave this product an overall rating of 5 / 5

Halved my costs!

I purchased multi car after calling because my current provider was so expensive to renew. Aviva halved my costs and were really easy to use and helpful. I love that I can check on the app and they even gave me extra discount as I had more no claims than I thought! Pays to shop around and go direct!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Niks

TSYD gave this product an overall rating of 1 / 5

No one follows up enquiry and raise your premium for no reason

I was transferring my HK NCD for Aviva motor insurance and submitted the necessary documents which Aviva's website has written clearly they accepts NCD from HK in black and white. For all you are not from Hong Kong, the NCD in Hong Kong is calculated based on precentage instead of years. (e.g. if you have 40 percent NCD means you havent claimed for 3 years) Aviva emailed me after i submitted the docs and said they will not accept it by only showing the last year of insurance documents (showing 40 percent) because it only has one year covers and decide to raise my premium which is ridiculous!!!!! If you accept HK's NCD you should familiar with the rule in HK. 40 percent is enough to represent i have 3 years or more cover. If not i wont be earning that 40 percent at all!!! Aviva, please get familiar with the rule of every country you claim you can do the transfer or accept the NCD. If not don't even try to put it on your website, it's your responsibility.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to read your review today. We accept No Claims Discount proof from other countries. However, they still have to follow the criteria of NCD in the UK, meaning it should be expressed as a number of years. In events such as the ones you described, we recommend to customers to speak with their previous insurer who are generally able to produce documents of this nature on request. If you've not already been in touch with us directly about this and would like us to address you concerns, please feel free to email us on social@aviva.com with your policy number and a copy of your review, and we'll help all we can.

Yannis, Aviva Web Team

TSYD

Woody gave this product an overall rating of 5 / 5

Great customer service quick and professional , all sorted by phone in less than 15 minutes.

I have been with another insurance company for 4 years each year my premium went up by around 15%this year the increase up by 30% I would highly recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woody

Blobby gave this product an overall rating of 4 / 5

Easy done

Easy site to access, simple question format, result competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Blobby

Lesley gave this product an overall rating of 5 / 5

Great online easy to do

Car insurance easy to follow online first time buy car insurance simple straight forward

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lesley

Zaffy gave this product an overall rating of 5 / 5

Always satisfied

Been customer for years now never had any problems always polite and ready to help with any enquires give them a try

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zaffy

Sco1 gave this product an overall rating of 5 / 5

Perfect

Online service was easy to use and the price and cover was very good. Hopefully I don’t need to claim but it’s nice knowing I’ve got a big company for an affordable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sco1

BobT gave this product an overall rating of 5 / 5

Easy Switch

Switched car insurance quickly and easily - all online with paperwork promptly following

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BobT

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