Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Himself gave this product an overall rating of 5 / 5

Helpful customer service

Motor insurance. Best arranged by phone, as online system can fall over after 25 minutes of looking up and entering details. Aviva staff very helpful on phone.

I would recommend Aviva to a friend

By:
Gender:
Male

Himself

Mazzle gave this product an overall rating of 5 / 5

Excellent and inclusive

I got fully comprehensive car insurance at an extremely good price from Aviva, despite having an Irish driving licence and and re registered imported car.they honoured my no claims discount cert and were a pleasure to deal with. I highly recommend them to everyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Mazzle

VLad gave this product an overall rating of 5 / 5

Just awsome

Low prices and helful customerbsupport a win for me and you guys as well thabk you!:)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Customer experience
2 / 5

VLad

Slash gave this product an overall rating of 3 / 5

Too early to evaluate

Bought car insurance . Let’s see how your service performs when I have a need to use it. Not when I have just purchased it.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Slash

Robrokr gave this product an overall rating of 5 / 5

Excellent

Bought my car insurance and made a genuine mistake and Aviva were sending at helping me. Aviva are a breath of fresh air after moving from hastings which were absolutely dreadful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robrokr

Flash gave this product an overall rating of 5 / 5

Good service

Purchased car insurance. Excellent response and the staff were very helpful in setting up my cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flash

steelette gave this product an overall rating of 5 / 5

New customer

just bought car insurance and the service has been fantastic

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

steelette

JS86 gave this product an overall rating of 4 / 5

Setting up

Good price and super easy set up, I could organise everything online and submit my documents within minutes. Great stuff!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JS86

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