Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

MrsH gave this product an overall rating of 2 / 5

Could do better

Received a quote for car insurance, it was a very good price and comparable to my current insurance. I went ahead with the quote weeks before the insurance was due to start, but I was not given access to the MyAviva portal to check all the documentation was correct and check the T’c & C’s, until 9 hours before the insurance was due to commence, which put me under pressure to validate the details I’d given were correct or amend as appropriate. Not a positive experience and one I definitely do not want to ever repeat.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Hi Mrs H, I'm sorry to hear of your experience and the concern it caused. I undersatnd you have now been registered and have full online access to your insurance. Policies are automatically registered for MyAviva under regular circumstances, so in your circumstance it would have been due to a system issue that it failed to go through on its own. Thank you for insuring with us and I hope we can provide a great service on the rest of the time you are with us.

Yannis, Aviva Web Team

MrsH

Jayjay gave this product an overall rating of 4 / 5

Excellent service

Car insurance purchase was a quick easy polite hassle free experience over the phone. Good value & everything you would expect from a reputable company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jayjay

Will gave this product an overall rating of 5 / 5

excellent customer service

Bought aviva car insurance on line,much cheaper than my previous insurer very easy to do and very quick. Good reviews,great customer service, received documents very quickly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Will

Jabyline gave this product an overall rating of 5 / 5

Good Experience

I bought car insurance with Aviva, who quoted considerably less than the renewal quote I had received, on a like for like basis. The web site was very easy to use and it helped a lot, saving time as well, to be able to input my driving licence number, which automatically transferred the information to the form. I hope I will not have to claim but so far the experience has been very good.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jabyline

theish gave this product an overall rating of 5 / 5

great saving

i went on numerous sites , no joy ah, looked at aviva and saved almost 200 hundred pounds greatd ! !

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

theish

divado66 gave this product an overall rating of 5 / 5

Car insurance

Car insurance, Good competitive offer for the product of cover needed. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

divado66

Digger gave this product an overall rating of 5 / 5

Great customer service

I have always found Aviva easy to deal with and purchased my motor policy again with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Digger

Titch gave this product an overall rating of 3 / 5

New customer

Price and can't really comment on service as all done online so didnt speak to anyone

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Titch

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