Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Digger gave this product an overall rating of
Great customer service
31/07/2020
I have always found Aviva easy to deal with and purchased my motor policy again with them.
I would recommend Aviva to a friend
- By:
- Digger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Digger
Titch gave this product an overall rating of
New customer
30/07/2020
Price and can't really comment on service as all done online so didnt speak to anyone
I would recommend Aviva to a friend
- By:
- Titch
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 3 / 5
Titch
Symo042 gave this product an overall rating of
Excellent
30/07/2020
Cheapest by far, had everything I needed and easy to do online, would definitely recommend
I would recommend Aviva to a friend
- By:
- Symo042
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Symo042
Bob1234 gave this product an overall rating of
Bob1234
29/07/2020
I got car insurance for a good price from Aviva told all my friends
I would recommend Aviva to a friend
- By:
- Bob1234
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bob1234
iankbrum gave this product an overall rating of
Competitive and efficient
29/07/2020
Customer service was patient in going through my variable options, premium was competitive and easy to accept and set up payments. Appreciate the digital confirmation and Certificate rather than having to wait for post and convenience of uploading NCB proof
I would recommend Aviva to a friend
- By:
- iankbrum
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
iankbrum
RJO911 gave this product an overall rating of
Quick competitive quote.
29/07/2020
Pleasantly surprised at the improved quote as well as another ten per cent discount for having my Contents Insurance with Aviva.
I would recommend Aviva to a friend
- By:
- RJO911
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RJO911
Dylan gave this product an overall rating of
Understanding service
28/07/2020
Just insured our 4x4 freelander all sorted with a phone call excellent
I would recommend Aviva to a friend
- By:
- Dylan
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dylan
Richard gave this product an overall rating of
Efficient, capable staff and UK call centres
28/07/2020
Motor insurance bought on line but with helpful telephone support. Good to deal with UK call centres - it does tend to make the process much easier and gives the purchaser confidence.
I would recommend Aviva to a friend
- By:
- Richard
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Richard