Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Clyde gave this product an overall rating of 5 / 5

Easy Car Insurance

I bought my car insurance on Aviva website. It was easy to complete and had no problems. I would recommend that you give them a try :)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Clyde

Fredo gave this product an overall rating of 5 / 5

Great service!

Purchased a new car policy, very happy with the price and excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fredo

Fagon gave this product an overall rating of 5 / 5

Tilly-9&0

Recommend Either easy to get hold of on the phone very polite quick response very good service

I would recommend Aviva to a friend

By:
Gender:
Male

Fagon

OlagunJ2 gave this product an overall rating of 5 / 5

Great customer service

I bought car insurance at a good price for a solid product. The request was easy to complete and covered all the requirements i had for the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OlagunJ2

MaggieMiddlemiss gave this product an overall rating of 5 / 5

Good Customer Service

Your assistants explained things very clearly. They were kind and professional.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

MaggieMiddlemiss

Jimmie gave this product an overall rating of 3 / 5

Just the price

Car insurance. Best offer available. Just find ‘My Aviva’ not very user friendly as it is difficult to navigate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

I am sorry to see this Jimmie. If you need help viewing documents, feel free to message us on our social media channels and we'll be able to assist you further.

Natalie, Social Media Team

Jimmie

tone gave this product an overall rating of 5 / 5

Very good service

No tricky or difficulty questions, well explained, very polite staff, and would recommend to anyone, in which I have already done so, thankyou Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tone

wilky gave this product an overall rating of 5 / 5

very polite and courteous service .

vehical insurance, changed policy to new vehical in under 15 mins very quick service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

wilky

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