Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Mazzle gave this product an overall rating of
Excellent and inclusive
15/03/2020
I got fully comprehensive car insurance at an extremely good price from Aviva, despite having an Irish driving licence and and re registered imported car.they honoured my no claims discount cert and were a pleasure to deal with. I highly recommend them to everyone.
I would recommend Aviva to a friend
- By:
- Mazzle
- Gender:
- Female
- Age:
- 35 to 44
Mazzle
VLad gave this product an overall rating of
Just awsome
15/03/2020
Low prices and helful customerbsupport a win for me and you guys as well thabk you!:)
I would recommend Aviva to a friend
- By:
- VLad
- Gender:
- Male
- Age:
- 25 to 34
- Customer experience
- 2 / 5
VLad
Slash gave this product an overall rating of
Too early to evaluate
15/03/2020
Bought car insurance . Let’s see how your service performs when I have a need to use it. Not when I have just purchased it.
I would recommend Aviva to a friend
- By:
- Slash
- Gender:
- Male
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Slash
Robrokr gave this product an overall rating of
Excellent
15/03/2020
Bought my car insurance and made a genuine mistake and Aviva were sending at helping me. Aviva are a breath of fresh air after moving from hastings which were absolutely dreadful.
I would recommend Aviva to a friend
- By:
- Robrokr
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robrokr
Flash gave this product an overall rating of
Good service
14/03/2020
Purchased car insurance. Excellent response and the staff were very helpful in setting up my cover.
I would recommend Aviva to a friend
- By:
- Flash
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Flash
steelette gave this product an overall rating of
New customer
14/03/2020
just bought car insurance and the service has been fantastic
I would recommend Aviva to a friend
- By:
- steelette
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
steelette
JS86 gave this product an overall rating of
Setting up
13/03/2020
Good price and super easy set up, I could organise everything online and submit my documents within minutes. Great stuff!
I would recommend Aviva to a friend
- By:
- JS86
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 1 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JS86
Kiran gave this product an overall rating of
Simple, best value
12/03/2020
I spoke with a real person soon after dialling and got a great price which was 30 percent cheaper than next cheapest option.
I would recommend Aviva to a friend
- By:
- Kiran
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kiran