Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

L4NKYM4CK gave this product an overall rating of 5 / 5

Good Price

Quoted everywhere apart from Aviva for car insurnace, saved over a half off my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

L4NKYM4CK

LEONAKA gave this product an overall rating of 4 / 5

Could be better customer service.

After buying a joint car policy it appears I may have missed adding no claims protection on her policy but when I realised I phoned the company but was told I would have to pay a prohibitive price to add it, so I left it off she is a very careful driver so you have lost income and I have lost peace of mind.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LEONAKA

Herodotus gave this product an overall rating of 5 / 5

Car Insurance

Have taken Aviva car insurance as a replacement for my old supplier who I had been with for a while. Aviva were considerably cheaper. A consideration these days.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Herodotus

Jane gave this product an overall rating of 5 / 5

Quick and efficient service

Car insurance i had problems with other companies because car is from spain. No problems with Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jane

Henryhound gave this product an overall rating of 5 / 5

Excellent customer service

The lady that dealt with my policy alterations was very polite and effecient.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Henryhound

Millie gave this product an overall rating of 5 / 5

Good customer service

Car insurance, good price and cover included RAC breakdown. customer service very good with helpful staff

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Millie

Neil gave this product an overall rating of 5 / 5

Good

Good service, quick, good price, easy to use, will use again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Neil

BlueMoonie gave this product an overall rating of 5 / 5

Competitive

Car Insurance Quotation clear and concise practical and competitive when compared with the vast majority of prices i received from the comparison sites on the net. Also treated as a genuine person at an age when other Companies seem to think that oldies should be ignored.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BlueMoonie

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