Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Judenurse gave this product an overall rating of
Great customer service
28/04/2021
Car insurance. Very helpful customer service and easy to navigate on line. Documents available on line and by post.
I would recommend Aviva to a friend
- By:
- Judenurse
- Gender:
- Female
Judenurse
rich gave this product an overall rating of
Great Price, plus extras
28/04/2021
Cheaper than last year. Plus extras like, Covered for accident with an uninsured driver were by your excess is returned & there is no claims bonus lost. Getting you & family to your destination if your car is not road worthy after an accident. And covered for lost Keys.
I would recommend Aviva to a friend
- By:
- rich
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
rich
Vickypitbull gave this product an overall rating of
Fast online amazing price
27/04/2021
Needed a new company and couldnt believe i got my insurance nearly 500 less then what my previous insurer was charging me and i got more fpr my.policy
I would recommend Aviva to a friend
- By:
- Vickypitbull
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Vickypitbull
TheDon gave this product an overall rating of
Car Insurance
26/04/2021
Very easy to obtain the quote and amend accordingly to get the best level required, minimal questions
I would recommend Aviva to a friend
- By:
- TheDon
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TheDon
Funkycow gave this product an overall rating of
Great customer service
25/04/2021
Changed insurance company for my car, , rang and spoke to a human, excellent service from him, explained everything and answered all my questions. Brilliant
I would recommend Aviva to a friend
- By:
- Funkycow
- Gender:
- Female
- Age:
- 55 to 64
Funkycow
yorkylad gave this product an overall rating of
great service competitive price
25/04/2021
Finaly dealing direct to an insurance company after broker tried to change my insurer to another company not meeting my requirements and at greater cost . I-have been a named driver on my spouses vehicle due to her being on disability . I have driving on a french policy which I was informed by my broker Aviva would not accept . Contacted Aviva set up policy and certified translation means I am now fully insured much cheaper and have my own no claims bonus . Aviva Checked previous history and increased my NCB much more . very satisfied get a good discount by having buildings insurance with Aviva. It pays to shop around and not rely on your broker
I would recommend Aviva to a friend
- By:
- yorkylad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
yorkylad
Hezza gave this product an overall rating of
Great to deal with
24/04/2021
Found Aviva online and so easy to deal with and a very competitive price
I would recommend Aviva to a friend
- By:
- Hezza
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hezza
Mark gave this product an overall rating of
Car Insurance
24/04/2021
Excellent value motor insurance, very competitively priced.
I would recommend Aviva to a friend
- By:
- Mark
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mark