Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Topper gave this product an overall rating of
Great service
06/06/2020
Excellent online facilities and easy access to your documents. Just a shame I couldn't insure my motorbike with them as well.
I would recommend Aviva to a friend
- By:
- Topper
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Topper
Darren gave this product an overall rating of
Easy to use really simple
04/06/2020
Car insurance easy to use on line “Quote and I was able to come back to it another time system has been kept really simple
I would recommend Aviva to a friend
- By:
- Darren
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Darren
Dobbie gave this product an overall rating of
Online car insurance purchase
03/06/2020
This is the first time I have purchased in insurance 'on line' but I found the process very clear and straightforward. The forms to be completed were well presented and simple to complete.
I would recommend Aviva to a friend
- By:
- Dobbie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dobbie
Boiymor gave this product an overall rating of
Car Insurance
02/06/2020
Quick and easy online application. Spoke with Customer services to clarify some questions and received first class service. So far an excellent experience received.
I would recommend Aviva to a friend
- By:
- Boiymor
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Boiymor
PeterYorkshire gave this product an overall rating of
Van insurance
01/06/2020
Best price around great service everything I needed at the time cheers folks at aviva
I would recommend Aviva to a friend
- By:
- PeterYorkshire
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PeterYorkshire
Becauseitmatters gave this product an overall rating of
So helpfull
01/06/2020
I'm an ex company car driver and had several insurance companies declining even to quote, without even taking my name, or asking about my 'no claims' history. Those that did, gave no, no claims discount. Aviva were incredibly helpful, took their time over the phone, working through their different packages and I ended up with an amazing insurance package, much lower than competitors and very comprehensive too.
I would recommend Aviva to a friend
- By:
- Becauseitmatters
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 2 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Becauseitmatters
Rtaff gave this product an overall rating of
Oh so simple!!
01/06/2020
Extremely simple and straightforward procedure. It was hard to believe other companies made it so complicated.
I would recommend Aviva to a friend
- By:
- Rtaff
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rtaff
Kendall gave this product an overall rating of
Two prices for one insurance
01/06/2020
I got my renewal quote for my car insurance, the quote was 420 which I thought was quite expensive, I then went on a comparison site and got a quote of 269 I then went onto the Aviva site and also got a quote for 269 can you guess which one I went with . I do like Aviva but will check very closely in the future
I would recommend Aviva to a friend
- By:
- Kendall
- Gender:
- Male
- Age:
- 65 or over
Kendall