Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Topper gave this product an overall rating of 4 / 5

Great service

Excellent online facilities and easy access to your documents. Just a shame I couldn't insure my motorbike with them as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Topper

Darren gave this product an overall rating of 5 / 5

Easy to use really simple

Car insurance easy to use on line “Quote and I was able to come back to it another time system has been kept really simple

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Darren

Dobbie gave this product an overall rating of 5 / 5

Online car insurance purchase

This is the first time I have purchased in insurance 'on line' but I found the process very clear and straightforward. The forms to be completed were well presented and simple to complete.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dobbie

Boiymor gave this product an overall rating of 5 / 5

Car Insurance

Quick and easy online application. Spoke with Customer services to clarify some questions and received first class service. So far an excellent experience received.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boiymor

PeterYorkshire gave this product an overall rating of 5 / 5

Van insurance

Best price around great service everything I needed at the time cheers folks at aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PeterYorkshire

Becauseitmatters gave this product an overall rating of 5 / 5

So helpfull

I'm an ex company car driver and had several insurance companies declining even to quote, without even taking my name, or asking about my 'no claims' history. Those that did, gave no, no claims discount. Aviva were incredibly helpful, took their time over the phone, working through their different packages and I ended up with an amazing insurance package, much lower than competitors and very comprehensive too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Becauseitmatters

Rtaff gave this product an overall rating of 5 / 5

Oh so simple!!

Extremely simple and straightforward procedure. It was hard to believe other companies made it so complicated.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rtaff

Kendall gave this product an overall rating of 3 / 5

Two prices for one insurance

I got my renewal quote for my car insurance, the quote was 420 which I thought was quite expensive, I then went on a comparison site and got a quote of 269 I then went onto the Aviva site and also got a quote for 269 can you guess which one I went with . I do like Aviva but will check very closely in the future

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Kendall

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