Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
savillity gave this product an overall rating of
Easy to purchase on line
09/03/2020
Bought fully comp for my Transit on line. Easy site to navigate, no problems buying exactly what I needed and paperwork sent by e.mail instantly. Good value as well.
I would recommend Aviva to a friend
- By:
- savillity
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
savillity
LakesLady gave this product an overall rating of
Good website, good webchat
09/03/2020
We purchased car insurance plus.This was recommended by our daughter . This seemed good value. The website was easy to use and getting a quote was easy to do. We found the web chat helpful and our questions were answered in a simple manner.
I would recommend Aviva to a friend
- By:
- LakesLady
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LakesLady
Bob72 gave this product an overall rating of
Car insurance
09/03/2020
Very quick and easy to deal with. Very clear with explanation.
I would recommend Aviva to a friend
- By:
- Bob72
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bob72
276motorsport gave this product an overall rating of
Easy to deal with and reasonable value
09/03/2020
Very easy to deal with, helpful people with minimum hassle, the reason it hasn't got 5 stars is at 55yrs old I expected a little cheaper.
I would recommend Aviva to a friend
- By:
- 276motorsport
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
276motorsport
Manj gave this product an overall rating of
Great customer service
09/03/2020
I bought car insurance from Aviva.I think I got best quote and very reliable to use in my phone with application download. You can check your policy whenever and its environmental friendly as well...
I would recommend Aviva to a friend
- By:
- Manj
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Manj
RWCNCL gave this product an overall rating of
Good Policy Content
09/03/2020
Have had Aviva cover in the past, but as a good shopper should do I shopped around for my last insurance cover. When renewal came for this insurance year, I did the normal comparison sites, and yes, I could have got cheaper! Cheap isn't always best and reading into the benefits of Aviva Plus made me realize it was a no-brainer. If I have to be picky my only gripe is that I would rather pay up front than over a 12 month period, this may suit some, but personal preference.
I would recommend Aviva to a friend
- By:
- RWCNCL
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
RWCNCL
Bilal gave this product an overall rating of
Excellent car insurance
09/03/2020
Easy and quick to add a car to Aviva plus. Pay monthly with no interest and at a low price.
I would recommend Aviva to a friend
- By:
- Bilal
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bilal
LuxDave gave this product an overall rating of
Excellent service
09/03/2020
Excellent all round service. Great value for money. Easy to setup and get cover
I would recommend Aviva to a friend
- By:
- LuxDave
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LuxDave