Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

savillity gave this product an overall rating of 5 / 5

Easy to purchase on line

Bought fully comp for my Transit on line. Easy site to navigate, no problems buying exactly what I needed and paperwork sent by e.mail instantly. Good value as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

savillity

LakesLady gave this product an overall rating of 5 / 5

Good website, good webchat

We purchased car insurance plus.This was recommended by our daughter . This seemed good value. The website was easy to use and getting a quote was easy to do. We found the web chat helpful and our questions were answered in a simple manner.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LakesLady

Bob72 gave this product an overall rating of 5 / 5

Car insurance

Very quick and easy to deal with. Very clear with explanation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bob72

276motorsport gave this product an overall rating of 4 / 5

Easy to deal with and reasonable value

Very easy to deal with, helpful people with minimum hassle, the reason it hasn't got 5 stars is at 55yrs old I expected a little cheaper.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

276motorsport

Manj gave this product an overall rating of 4 / 5

Great customer service

I bought car insurance from Aviva.I think I got best quote and very reliable to use in my phone with application download. You can check your policy whenever and its environmental friendly as well...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Manj

RWCNCL gave this product an overall rating of 4 / 5

Good Policy Content

Have had Aviva cover in the past, but as a good shopper should do I shopped around for my last insurance cover. When renewal came for this insurance year, I did the normal comparison sites, and yes, I could have got cheaper! Cheap isn't always best and reading into the benefits of Aviva Plus made me realize it was a no-brainer. If I have to be picky my only gripe is that I would rather pay up front than over a 12 month period, this may suit some, but personal preference.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

RWCNCL

Bilal gave this product an overall rating of 5 / 5

Excellent car insurance

Easy and quick to add a car to Aviva plus. Pay monthly with no interest and at a low price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bilal

LuxDave gave this product an overall rating of 5 / 5

Excellent service

Excellent all round service. Great value for money. Easy to setup and get cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LuxDave

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