Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Aremi gave this product an overall rating of
Process for purchasing insurance was simple and self explanatory
19/07/2020
Recently used the website to buy car insurance. The process was easy and fully explained.
I would recommend Aviva to a friend
- By:
- Aremi
- Gender:
- Female
- Age:
- 65 or over
Aremi
Edwardia gave this product an overall rating of
Excellent
19/07/2020
A great price on my car insurance from a well established company you can trust.
I would recommend Aviva to a friend
- By:
- Edwardia
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Edwardia
A customer gave this product an overall rating of
very clear and easy to buy Monday to Friday
18/07/2020
check out Aviva before you decide buying your insurance cover.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kevin gave this product an overall rating of
insurance
18/07/2020
bought car insurance found the process quick and easy also cheaper than my last insurance hope to stay without having to change yearly as I've previously had to do...so far brill
I would recommend Aviva to a friend
- By:
- Kevin
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kevin
telboy gave this product an overall rating of
great cutomer sevice.
18/07/2020
i have already told my friend,who is insuring his car with you.
I would recommend Aviva to a friend
- By:
- telboy
- Gender:
- Male
- Age:
- 65 or over
telboy
Monty gave this product an overall rating of
Good customer service
18/07/2020
I was very pleased with value for money for Aviva car insurance and price of add on like breakdown cover.
I would recommend Aviva to a friend
- By:
- Monty
- Gender:
- Male
- Age:
- 55 to 64
Monty
David gave this product an overall rating of
Excellent customer service
17/07/2020
I recently changed my car insurance to Aviva, when the renewal date became due. Due to the complexity of some of the information, which I had to provide, I had to conduct the transaction over the phone. The sales operative was very courteous and helpful, and I made a substantial saving on the renewal price. A couple of weeks later, I changed my car, and when I contacted Aviva to update the policy, the matter was dealt with expeditiously.
I would recommend Aviva to a friend
- By:
- David
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
David
Willis gave this product an overall rating of
Quick and easy Quote
17/07/2020
Been looking around for car insurance but was getting ridiculous quotes Even with a black box Someone recommended Aviva and it was by far the cheapest and without a black box. Quick and simple got my quote back in minutes so hassle
I would recommend Aviva to a friend
- By:
- Willis
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Willis