Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

chiman gave this product an overall rating of 5 / 5

OnLine Quote

Wonderful site to get you Quote, which is prompt, and money saving. I definately saved money on My Car Insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Ease of purchase
5 / 5

chiman

Smithy gave this product an overall rating of 5 / 5

Great customer

Pensiion .car insurance great help to me .brilliant company ..really helped me .customer service is top rank.Thank you Aviva .would reccomend any one to this company .brilliant

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smithy

Ruffles gave this product an overall rating of 5 / 5

Efficient Service

Already had home insurance with Aviva and decided to buy motor insurance. Received a quote quickly. The quote was competitive and easy to understand. After a few days I was able to view and print policy documents. A query was answered quickly, thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ruffles

Flossy gave this product an overall rating of 5 / 5

excellent service

Easy to navigate application , very good value for money , good company backup. Will almost certainly use again next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flossy

molly gave this product an overall rating of 5 / 5

good service and quick

have got car insurance again with aviva because they make it easy and always helpful. awill do there best for you.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

molly

Avensis gave this product an overall rating of 4 / 5

insurance

Easier than the multi Insurance companies on line to get quotes and communication going.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Avensis

Hollywood gave this product an overall rating of 5 / 5

Auto insurance returning expat

Bought auto insurance upon return to the U.K. having lived in Canada for 20 years. Aviva accepted documentary evidence of no claims history, which many insurers don’t. Good job Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hollywood

Annie gave this product an overall rating of 5 / 5

Car insurance

I found aviva on line absolutely brilliant,the cheapest insurer's on line actually,don't buy any insurance until you get a quote from them first.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Annie

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