Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Mack gave this product an overall rating of 5 / 5

Very good on line and with phone query

Initial quote easily obtained on line and a subsequent change of plan necessitated a phone call for advice, this was handled very quickly and easily. I did find the existence of two similar policies being available a bit confusing in regards to the difference between them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mack

Oscar gave this product an overall rating of 5 / 5

No-fuss process, very appreciated.

Car insurance, pay monthly, no extra charges, very much ahead of all the competition. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Oscar

TG1785 gave this product an overall rating of 3 / 5

Hardwork

Done the online process and was happy with the price so went with it. Checked my policy and it was Third Party. I selected Fully Comp. Hardwork

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

TG1785

tony gave this product an overall rating of 5 / 5

great costumer service ,answered the call in seconds,

i bought my van insurance wich it was a good price ,by mistake i put wrong dates for the policy to start , then my van ran out of insurance so i called costumer services and they sort it in an hours time cancelled my existing policy,then done me a new policy same as the one i purchased before just starting on the date i needed it , matched at the same price.⭐️⭐️⭐️⭐️⭐️ for aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tony

Mazy gave this product an overall rating of 3 / 5

Multi car policy renewal not competitive

I received my Aviva renewal for multi car policy & it was much more than last year and after comparing prices it was clear that the rate was not competitive. I then looked into Aviva individual policies which were came out at a lower rate.... which did not make sense ...then I finally found that Aviva Plus was probably the best rate I could achieve on my car but significantly more on my wife's car which again was frustrating in terms of keeping both cars in one place. I wanted to stay with Aviva but ultimately had to go round the houses to renew one car - but not with the ideal multi car policy that I would have preferred. Surely there should be a way for you to compare in house so that you are competitive in the first place - especially to retain a multi-car policy! As it is I will be insuring my wife's car elsewhere.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mazy

Gerry gave this product an overall rating of 5 / 5

Happy Customer

Always used Aviva until last year when not happy with your price then so went with Direct Line . Now back with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gerry

RitaIan gave this product an overall rating of 5 / 5

Fairly easy process

Second year with Aviva, competent and good policy for the money. We have other policies with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

RitaIan

Andrea gave this product an overall rating of 5 / 5

Cheaper quote and no interest charge for monthly payments easy to use website

Car insurance renewal for my Jaguar XF delighted with quote and the fact you don’t pay interest on monthly payments. I like the app showing your details and documents ! Website was easy to use and all done very easily.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andrea

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