Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Ibby gave this product an overall rating of 5 / 5

Ease of purchase and great service

Got a initial quote very quickly, no messing about Called up and they advised my online quote already includes a online discount. Great customer service. I opted for premium cover however it’s abit annoying that I have to tell Aviva every time I choose to driver another car. There’s a small form you have to fill online and then you have access to another vehicle for 5days. Great service overall

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ibby

Greig gave this product an overall rating of 4 / 5

Simple and cost-effective

Every year I compare insurance, go for the cheapest deal and pay annually to avoid unnecessarily paying interest. However this year I received an email from Aviva for the car plus, where I found their price to be reasonable and with no interest charges and there renewal guarantee I felt I would give it a go!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greig

Silvergriff gave this product an overall rating of 5 / 5

Very friendly and informative

Multi car policy very competitive and excellent advice

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silvergriff

Luke1974 gave this product an overall rating of 5 / 5

Easy

Fast, Effective and Easy....I will keep using it....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Luke1974

Jimbob gave this product an overall rating of 5 / 5

Great system. Simple. Great quote.

I got a Great quote for car insurance. Cheaper and with more cover than other sites. The site is very user friendly, simple and fast to use.. I shopped around and this was certainly the best.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimbob

ricky gave this product an overall rating of 5 / 5

easy to follow log in's

insurance for my van and house and content's insurance a good price with a well known company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

ricky

DennyH gave this product an overall rating of 5 / 5

One email did the trick,great quote ,less questions,and pay each month with no hidden charges.

I got motor insurance which was miles cheaper than my previous company and with more benefits and pay monthly.would recommend them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DennyH

Skippy11 gave this product an overall rating of 5 / 5

great customer service

Renewed policy with AVIVA . someone ran into the back of my car last year and Aviva had it repaired very quickly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Skippy11

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