Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Amboman gave this product an overall rating of 5 / 5

Very competitive

Not all comparison sites are good. I've fallen in to their traps before. Their quotes sometimes hide the cost of extras and excesses until you click the buy button. I found Aviva to have an excellent website for quotes. Easy to understand questions. And fast, efficient and competitive quotes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amboman

Fisherman gave this product an overall rating of 5 / 5

Great customer service at very competitive rates

House Insurance and Car Insurrance bought in the same week. Excellent rates with excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fisherman

derek gave this product an overall rating of 5 / 5

very good customer service, firstly I rang and the receptionist informed me that if I went on line it would save me money and get an online quote.TH

The quote I got was great about the cheapest I had received after I had previously had quotes from another 5 companies.I have found a good car insurer who I could stay with for a couple of years.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

derek

PaulGX gave this product an overall rating of 5 / 5

Very easy, food price

Got all the options I wanted and significantly less than my previous car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PaulGX

Snookster gave this product an overall rating of 5 / 5

Van insurance

Recently purchased van insurance. Conducted the whole process online which was really easy and user friendly unlike some sites. My quote was very good, much less than the rest so added extra benefits and still cheaper than rest.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snookster

crammy gave this product an overall rating of 4 / 5

good online service/very clear

as a existing customer the company gave me so much off for a starter,to my car insurance, witch is a good start, keeping the price down the overall price does matter, to most people. their online instructions are very clear to follow and overall price very acceptable. Will definitely re- insure with them again next year, having also a retirement pension with them. witch is great

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

crammy

DLKK gave this product an overall rating of 1 / 5

Ball dropped on every aspect

My initial contact was poor in that I had no choice on my car being written off. That said I approved the payout - only it wasn't processed and I had to chase several times. Then legal cover was not informed until a month later to my case! After I chased several times- still no cover on losses paid out and no answer to calls and long delays to email communication- really poor service overall. You can only blame so much on Coronovirus!

By:
Gender:
Female
Age:
35 to 44

Thanks for taking the time to leave a review and I am sorry see the delays you are facing. I have emailed you separately about this and we'll liaise with the relevant teams to pick this up.

Rich, Aviva Social Media Team

DLKK

Bluenose gave this product an overall rating of 5 / 5

Car Insurance

I have purchased car insurance having already being insured for annual travel. It was purchased online and not only was the price good ( as 2nd product being insured a discount was made available) but the process was very simple and quick. Once the quote was accepted everything was available to download and print at home. Could not have been easier.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bluenose

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