Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

ICR2 gave this product an overall rating of 5 / 5

Easy to use Web site.

Dead easy to use Web site. Great quality policy and good price. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ICR2

Cephas gave this product an overall rating of 4 / 5

Good value for money with discount

Comprehensive car insurance. With the discount, the quote was not quite the cheapest but I have used Aviva before and was happy with the cover and service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cephas

AceofAces gave this product an overall rating of 4 / 5

Thumbs Up

I recently moved to Aviva from another motor insurance company having been with them for several years. I decided to be insured with Aviva of its reputation and expertise. Cumstomer Service was great too Aviva did not let me down on the content of information once I paid for my premium. Premiums can always be cheaper IMO!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

AceofAces

MisterH gave this product an overall rating of 5 / 5

So Easy To Set Up Online

Did my house insurance with Aviva online got a very competitive quote then went ahead. When my motor insurance was up for renewal thought I would try them, not only got a great money saving quote, got ten percent off as a existing customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MisterH

Sonny gave this product an overall rating of 5 / 5

Great

I fine out Aviva is one of the best excellent Thank u

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sonny

Woody gave this product an overall rating of 5 / 5

Easy to set up

The online page was easy to follow, the questions were straight forward and easy to answer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woody

Vonvon gave this product an overall rating of 5 / 5

So easy

Wow just got on with it with what I asked, no trying to sell you extras you don't want, great customer service. As long as they don't put the price up I'll be a long and loyal customer, thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5

Vonvon

Hamie gave this product an overall rating of 5 / 5

Wonderful service love aviva great insurance

When I was down aviva was there to meet my insurance that could help me to put my car back on the road. I will all recommend you to anyone Great insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hamie

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