Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Papasmurf gave this product an overall rating of 5 / 5

Great Policy

Great policy good price very competitive. Best at this price and cheap breakdown cover as well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Papasmurf

sricketts503btinternet gave this product an overall rating of 5 / 5

Good service..dealt with very efficiently..and quickly

car Insurance..very good price quoted & accepted..documents followed after a few days by post as requested.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

sricketts503btinternet

kipper1958 gave this product an overall rating of 5 / 5

Straight forward

My application was so straight forward and so easy to understand. Also the fact that you can pay monthly without any extra charges was a huge incentive. In the past i have found that if you do not pay the full premium and want to pay monthly it can cost more. Thank you Aviva!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kipper1958

ISMA gave this product an overall rating of 5 / 5

Excellent Customer Service

Great customer service Easy to talk to and understand Great team on the phone

I would recommend Aviva to a friend

By:
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ISMA

Chesterfc gave this product an overall rating of 5 / 5

New customer

Bought fully comp car insurance. It was the cheapest I could find . I cant comment on value for money I cant comment on customer experience. It was certainly easy to purchase . The insurance isnt active yet so I cannot really say unless I needed to claim . Personally this rating should be done at or during the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Chesterfc

Scoop gave this product an overall rating of 5 / 5

Great value

Changed to Aviva Motor insurance as we wanted to shop around from our previous insurer. Monthly payments with no extra charge was a big plus. We chose Aviva plus as we wanted full protection.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scoop

Sgcarinsurance gave this product an overall rating of 4 / 5

Easy to use website

The website is very easy to use and when I encountered a very minor glitch the live chat is excellent. As always I would have liked my premium to be cheaper but nevertheless I am pleased with my level of cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sgcarinsurance

Paddy gave this product an overall rating of 5 / 5

Very Competitive

I bought car insurance at a very competitive price. The procedure was simple and straightforward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paddy

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