Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
annette gave this product an overall rating of
Value for money and efficiency of the purchasing process
26/06/2020
The online purchasing was relatively hassle free and well worth the value for the time taken in completing the transactions.
I would recommend Aviva to a friend
- By:
- annette
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
annette
JocP gave this product an overall rating of
Simple and fast efficient service
25/06/2020
I had car insurance with Aviva and following a break in at home the car was stolen. The claims process was smooth and stress free and we received payment within 3 days, which was excellent.
I would recommend Aviva to a friend
- By:
- JocP
- Gender:
- Female
- Age:
- 45 to 54
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
JocP
Barry gave this product an overall rating of
Car Insurance- No Claims Bonus
25/06/2020
I bought a comprehensive car insurance. I have not owned a car for a number of years and have been using a car club scheme and been covered under their overall insurance policy. Despite obtaining a letter from the car club company saying I had no accidents or claims for more than 9 years, Aviva would not accept that evidence for NCB purposes . Thats very narrow and myopic approach.
- By:
- Barry
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 1 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Hi Alex, We can offer in some circumstances to match previous company car no claims discount providing some conditions are met. As we've not heard from you directly regarding such matter we've not had chance to explain & discuss this further with you. I've emailed you additional information if you'd like to respond so we can see what can be done for you. Many Thanks
Jen, Social Media Response Team
Barry
Colliemum gave this product an overall rating of
Easy to use
22/06/2020
Very easy to buy car insurance online at a good price
I would recommend Aviva to a friend
- By:
- Colliemum
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Colliemum
Davie gave this product an overall rating of
incredibly helpful advisor
22/06/2020
Bought car insurance ,filled in online quote ,liked quote, phoned helpline number ,talked through all aspects of policy to confirm I had completed it accurately ,advisor was easy to understand, i.e. not sourced to overseas call centre ! Very helpful !
I would recommend Aviva to a friend
- By:
- Davie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Davie
Hoppy1 gave this product an overall rating of
Happy experience
22/06/2020
As I had other product with Aviva the car ins quote they gave me was competitive with others. Dealt with advisers by phone and they were very polite and very helpful . I went ahead and purchased the product.
I would recommend Aviva to a friend
- By:
- Hoppy1
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hoppy1
NKleo gave this product an overall rating of
Give Customer Service 2 Chances
22/06/2020
First time I got a customer service rep., who was clearly bored out of his mind, unhelpful, unwilling and apathetic. Gave Aviva a second chance as I have a private health insurance with them and the second guy (sorry I don’t remember your name mate) was absolutely stellar. Thank you for facilitating an easy transition from appalling Admiral to Aviva
I would recommend Aviva to a friend
- By:
- NKleo
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
NKleo
markieboy gave this product an overall rating of
Just what I needed
21/06/2020
On-line application lacked a box where you can add details that my be important to policy.
I would recommend Aviva to a friend
- By:
- markieboy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 2 / 5
- Value for money
- 2 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 4 / 5
markieboy