Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

David gave this product an overall rating of 5 / 5

Good price

Reputable insurer and competitive car insurance price with extensive policy coverage. Easy to arrange on line and able to insure quickly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

snowy1950 gave this product an overall rating of 5 / 5

simple and easy to use

simple and easy to purchase. it makes a change when it is straight forward

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

snowy1950

Karl gave this product an overall rating of 5 / 5

Simple, straightforward online application, choice of cover, great value!

Motor insurance for a new car, all managed online with no issues, great choice of cover and great value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Karl

Malik gave this product an overall rating of 5 / 5

Excellent service

Insurance quotation process was very easy, fast and value for money, highly recommend it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malik

Nick gave this product an overall rating of 5 / 5

Excellent, helpful service with no waste of time

Straightforward, quick and helpful with no waste of time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

Painterman gave this product an overall rating of 5 / 5

friendly and efficient service,

Got the best quote for car insurance around, unlike some rip offs from others, the staff very friendly and efficient, had to get back very soon after completing my policy to make a change as I had purched a new car which I did not intend to do for another six months. all done with a smile, I just hope next years renewell will be as welcoming as this years. T.D.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Painterman

Satisfied gave this product an overall rating of 5 / 5

Great

After not having my policy renewed by Hastings after being a loyal customer for years, i found a better deal with aviva. The process was fast and the steps were incredibly easy! thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

Satisfied

Prav gave this product an overall rating of 4 / 5

Straightforward purchase

Purchased online with reasonable price and quick process

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Prav

Back to top