Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
BILU gave this product an overall rating of
CORRECT PRICE MOTOR INSURANCE
08/05/2020
REASONABLE PREMIUM FOR A FULLY COMPREHENSIVE COVER
I would recommend Aviva to a friend
- By:
- BILU
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BILU
Chris gave this product an overall rating of
Very simple but professional approach by the AVIVA team. well done
08/05/2020
I brought motor insurance, initially online then spoke to AVIVA via phone, and even through with these difficult times was able to get through very quickly. everything explained in a matter of minutes, where previously with other insurers a quote has taken me 30 minutes to obtain.
I would recommend Aviva to a friend
- By:
- Chris
- Gender:
- Male
- Age:
- 55 to 64
Chris
Robo gave this product an overall rating of
Very efficient service. Easy to apply and instant quote.
08/05/2020
I bought car insuranc. Great policy with the option of adding extras when I want to .
I would recommend Aviva to a friend
- By:
- Robo
- Gender:
- Male
- Age:
- 55 to 64
- Ease of purchase
- 2 / 5
Robo
Lucas gave this product an overall rating of
Easy quick and efficient
07/05/2020
Car insurance was a doddle to get a quote and to purchase. Subsequent communication by email has been very easy.
I would recommend Aviva to a friend
- By:
- Lucas
- Gender:
- Male
- Age:
- 45 to 54
Lucas
Leroy gave this product an overall rating of
Great customer service brought a multi car policy.
06/05/2020
High quality. Recommend. Aviva. For car insurance. Best. Quote.
I would recommend Aviva to a friend
- By:
- Leroy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Leroy
Kenny gave this product an overall rating of
Concise
06/05/2020
Bought a comprehensive insurance from Aviva without so much irrelevant questions... Surprised at the quote price I got as well... Nice
I would recommend Aviva to a friend
- By:
- Kenny
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Kenny
carcrazy gave this product an overall rating of
epic customer service
05/05/2020
Brought a very reasonably priced comprehensive car insurance. After years being a loyal customer to my previous insurance provider, i decided to shop around and found Aviva (not on comparison sites) and contacted them. It was a pleasure to be able to speak to a UK based customer service person and get 'a make me happy' quote with minimum questions asked and a very polite, helpful and did not mind spending time answering questions person Highly recommended Insurance Provider- try them out
I would recommend Aviva to a friend
- By:
- carcrazy
- Gender:
- Male
- Age:
- 65 or over
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
carcrazy
Claira1374 gave this product an overall rating of
Quick, easy and best price by far
04/05/2020
Couldn't have been easier to get a quote and get covered and was less than half the renewal price of my previous insurer. Well done Aviva!
I would recommend Aviva to a friend
- By:
- Claira1374
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Claira1374