Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Painterman gave this product an overall rating of 5 / 5

friendly and efficient service,

Got the best quote for car insurance around, unlike some rip offs from others, the staff very friendly and efficient, had to get back very soon after completing my policy to make a change as I had purched a new car which I did not intend to do for another six months. all done with a smile, I just hope next years renewell will be as welcoming as this years. T.D.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Painterman

Satisfied gave this product an overall rating of 5 / 5

Great

After not having my policy renewed by Hastings after being a loyal customer for years, i found a better deal with aviva. The process was fast and the steps were incredibly easy! thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

Satisfied

Prav gave this product an overall rating of 4 / 5

Straightforward purchase

Purchased online with reasonable price and quick process

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Prav

Trev gave this product an overall rating of 5 / 5

Excellent service

Car insurance. Great price and service. ... ......................

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trev

Keals gave this product an overall rating of 5 / 5

Easy to use and very quick to send out documents.

Car insurance very easy and quick to do. Would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Keals

Midza gave this product an overall rating of 4 / 5

Great customer

Car insurance for first time was quite reasonable in terms of price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Midza

scottp gave this product an overall rating of 5 / 5

Super Car insurance

To be fair this is the best car insurance app or company iv used up to date. I have been driving since 1993 They are quick simple and straight forward Enough said Keep up the good work guys Regards P

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

scottp

Trevor gave this product an overall rating of 3 / 5

Good online service - poor service by telephone

I made the mistake of purchasing car insurance from Aviva opting not to have paperwork and booklets through the post. When I realised the amount of paperwork I would need to print off (including the information booklets regarding Rescue etc. that I like to keep in the car) it has taken me three attempts to obtain paperwork through the post.At last I have received the main brochure - but still not the Rescue brochure that I requested.I later insured another car with Aviva and opted to receive paperwork - now I can see how much I am missing!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Please accept my apologies for the trouble you have had to obtain paper documents. I have arranged to have the full set of documents issued to you. When it comes to paperwork, there is no need to print the documents as these are always available digitally via your online account and the DVLA database is updated should you need to tax your vehicle. Thank you for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

Trevor

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