Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Lucas gave this product an overall rating of 5 / 5

Easy quick and efficient

Car insurance was a doddle to get a quote and to purchase. Subsequent communication by email has been very easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Lucas

Leroy gave this product an overall rating of 5 / 5

Great customer service brought a multi car policy.

High quality. Recommend. Aviva. For car insurance. Best. Quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Leroy

Kenny gave this product an overall rating of 4 / 5

Concise

Bought a comprehensive insurance from Aviva without so much irrelevant questions... Surprised at the quote price I got as well... Nice

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kenny

carcrazy gave this product an overall rating of 5 / 5

epic customer service

Brought a very reasonably priced comprehensive car insurance. After years being a loyal customer to my previous insurance provider, i decided to shop around and found Aviva (not on comparison sites) and contacted them. It was a pleasure to be able to speak to a UK based customer service person and get 'a make me happy' quote with minimum questions asked and a very polite, helpful and did not mind spending time answering questions person Highly recommended Insurance Provider- try them out

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Customer experience
5 / 5
Ease of purchase
5 / 5

carcrazy

Claira1374 gave this product an overall rating of 5 / 5

Quick, easy and best price by far

Couldn't have been easier to get a quote and get covered and was less than half the renewal price of my previous insurer. Well done Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Claira1374

stevey gave this product an overall rating of 3 / 5

not impressed

It was expensive last year and more so this year. No discount for being a loyal customer. Very disappointed

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

stevey

Dykesy gave this product an overall rating of 4 / 5

good experience

Purchased home insurance via Quidco online. Easy to use and a sound policy. Price made acceptable with Quidco cashback.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Dykesy

Desmond gave this product an overall rating of 5 / 5

Easy and quick process

Easy to use website and easy to process the quote to a policy when I wanted. Documents came through quickly and as I requested by post. All round v good and a competitive quote from a good company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Desmond

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