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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1018 customer reviews

Rating breakdown

1018 reviews

  • 5 stars awarded by 391 reviewers
  • 4 stars awarded by 105 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 16 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1018 customer reviews

speedy gave this product an overall rating of 5 / 5

Excellent service

Easy to buy cover online and a discount for adding another policy. Features such as unlimited buildings give me confidence when insuring with this company. Very quick response to emailed customer service query, thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

speedy

Ar1roja gave this product an overall rating of 5 / 5

Excellent product and customer service

Excellent product and customer service Product coverage is way above competitors Certainly above price comparison sites offerings Excellent value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ar1roja

JEJPC gave this product an overall rating of 5 / 5

Excellent service and price

Agent was most friendly, helpful and knowledgeable during a lengthy discussion. Moreover the price was right.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JEJPC

5gud gave this product an overall rating of 5 / 5

Great service all round.

Just great to deal with & very nice to talk to.No rush with makeing your mind up thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

5gud

Yupjack gave this product an overall rating of 5 / 5

Totally efficient

Arranging this policy was surprisingly easy. The Aviva representative I spoke to was obviously well trained and I can honestly say that this was the first time that I have enjoyed organising house insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yupjack

A customer gave this product an overall rating of 5 / 5

No "human" contact , all online, but easy to follow

House and contents insurance . Very easy to complete !

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malc669 gave this product an overall rating of 5 / 5

Great Customer Service

I have bought home, car, life and critical illness insurance along with my pension. Aviva provide great customer service, good value and great cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malc669

Alzbitz gave this product an overall rating of 5 / 5

Ease of purchase

Well laid out web site. Easy and logical to follow, opportunities to review each stage of application Excellent follow up through phone contact to confirm cover details

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alzbitz

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