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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1221 customer reviews

Rating breakdown

1221 reviews

  • 5 stars awarded by 893 reviewers
  • 4 stars awarded by 225 reviewers
  • 3 stars awarded by 42 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 34 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 1221 customer reviews

davenicho1220 gave this product an overall rating of 5 / 5

Claim review

So fast and efficient

I claimed on my household insurance for items which were stolen while on holiday. I expected a long and protracted process but to my surprise the claim was completed in days. The Aviva agent sympathetic towards my loss efficiently talked me through each step. It's a true saying that you don't know how an Insurance Company is going to perform until a claim is made. First class service from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

davenicho1220

MrsW gave this product an overall rating of 4 / 5

Claim review

Calm & efficient start to the claim

From the initial phone call through to the final visit we were dealing with real people who cared. Questions & queries were promptly answered. Had to chase up finalising of work but it was a very busy time of year.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

MrsW

Abigail gave this product an overall rating of 5 / 5

Claim review

Thank you

This was our first, and hopefully last, household claim. From starting the process online to completion we were impressed by how Aviva and their sub contractors fixed the leak. The majority of tradesmen used were better than the ones we used when we did up our house and we've taken their number for future work! Thank you for making a painful problem as pAinless as possible.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Abigail

GilMc gave this product an overall rating of 5 / 5

Claim review

Great Customer Services

Insurance cover and payment was handled very quickly and to my complete satisfaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

GilMc

SGCLEE gave this product an overall rating of 5 / 5

Claim review

No Fuss

Buidings and Contents Insurance, Fuss free resolution of storm damage following the "Beast from the East"

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

SGCLEE

Mac44 gave this product an overall rating of 5 / 5

Claim review

Brilliant experience

This was my first ever home claim. You don't know what to expect, but I was bowled over by the ease of use and efficiency of the whole process and even dropped an email to the building company and Aviva when the post tree-fall repair work to my garden wall was completed. Online and telephone contact was straightforward, a decision on the claim virtually instant, the sourcing of a quality builder quick and the work was completed to a high standard. I was kept up to speed on claim progress throughout. A brilliant experience from start to finish. I hope never to have to claim again, but it's good to know Aviva is there. (This review willl sound like the company marketing dept wrote it, but I promise it is genuine!)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Mac44

iant gave this product an overall rating of 5 / 5

Claim review

Claim handled with minimum fuss

Our claim for serious water damage to bedroom ceiling was handled quickly and efficiently and with minimum fuss. Claim amount agreed and settled via bank transfer the next day. Couldn't ask for better service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

iant

steve gave this product an overall rating of 5 / 5

Claim review

Great customer service

Rebuilding of Garden wall following traffic accident.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

steve

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