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23/06/2017

Had our shed burgled rang aviva gave a list of items taken .was contacted by a company that deals with their claims , they were absolutely rubbish never got back in touch igored emails after 2 weeks or so I email aviva with a complaint about them .they said they would get in touch with them , the next day I got an email from the other company trying to replace a top quality tool kit with a cheap replacement so I replyed to that sayong it was acceptable and still no reply after a couple of days aviva rang me back to see how things were going I told then I'd had no reply again so was told leave it with them within half an hour aviva rang back with a cash settlement and it was in the bank within 48hrs aviva were great the company they use though are terrible .

I would recommend Aviva to a friend

23/06/2017

I unfortunately lost a much loved bracelet which was my grandmothers. Aviva's response was immediate and sent me a cheque (less the policy excess) within 2 weeks of me reporting the loss

I would recommend Aviva to a friend

22/06/2017

Hallmark were slow to respond but all good and very fair

I would recommend Aviva to a friend

22/06/2017

The claim was handled very professionally despite there being some delay due to the "shared" claim participants.

I would recommend Aviva to a friend

18/06/2017

Having had a flood of water from an upstairs shower our lounge became a complete mess with the artex ceiling coming down in one area and water dripping from many areas. I contacted Aviva who arranged an inspection within 24 hours. The assigned building company were efficient, although there was an initial delay while they tried, unsuccessfully, to find someone who could re-artex the ceiling. Having agreed to have a plain ceiling, the work was carried out quickly,with successive trades people attending to the many tasks that needed to be carried out. After a few weeks we were back with a well decorated lounge and no sign of the original water damage. A good job, handled well.

I would recommend Aviva to a friend

15/06/2017

I was horrified to find a leak in our house under the carpet somewhere between two rooms not long after moving in. I contacted Aviva and was amazed at the speed things were sorted. Once I had explained the problem I was allocated a firm to deal with the problem. They were out almost immediately, located the leak, fixed the problem, provided drying fans, visited weekly until dry, arranged a decorator, carpet fitter, and I was constantly updated throughout. I know this was a third party provided by Aviva, but I was amazed how easy the whole process was. I would expect my premium to go up next year because of my claim but would have no hesitation in staying with Aviva. I feel sure that another insurance company would have made the whole process a nightmare, whereas, although upsetting, was dealt with brilliantly. Even the extra electricity used was taken into account from the fans and deducted from the excess. I would have no hesitation in recommending Aviva to my friends and family.

I would recommend Aviva to a friend

13/06/2017

Was not happy with the whole experience. My house was broken in to and I was left feeling under suspicion. Whilst efficient it was a officious process. Not happy with the inference of the staff.

12/06/2017

Very satisfactory response and service, every thing was sorted out with just one phone call and the claim was sorted out to without any hassle and work was completed with a professional touch. Highly appreciate and would recommend a friend and family to to contact Aviva when next renewal of policy.

I would recommend Aviva to a friend