Overall rating
This product has been awarded an overall rating of from 729 customer reviews
Rating breakdown
729 reviews
- 5 stars awarded by 547 reviewers
- 4 stars awarded by 124 reviewers
- 3 stars awarded by 25 reviewers
- 2 stars awarded by 13 reviewers
- 1 stars awarded by 20 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Lezzo gave this product an overall rating of
Great value
18/02/2019
Great value quote for house and contents. Easy to use site and well structured product. Particularly pleased with unlimited building and contents cover as avoids messing about with working out values etc.
I would recommend Aviva to a friend
- By:
- Lezzo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lezzo
gwen gave this product an overall rating of
Easy to follow website plus friendly staff when I needed to phone
18/02/2019
Household and building insurance at a very reasonable price plus 20 percent discount as I have other cover with them.
I would recommend Aviva to a friend
- By:
- gwen
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gwen
Nanny gave this product an overall rating of
Easy to set up.
17/02/2019
Home Building Insurance Easy to set up online , help available quickly for any questions
I would recommend Aviva to a friend
- By:
- Nanny
- Gender:
- Female
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Nanny
wilbur gave this product an overall rating of
Good value
17/02/2019
I had to renew my house and contents policy and had been advised that certain add ons were no longer available. I spoke to lady at aviva who talked me through the process and I saved a lot of money
I would recommend Aviva to a friend
- By:
- wilbur
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
wilbur
John gave this product an overall rating of
Contents insurance
16/02/2019
Did everything on line in no time at all. Excellent value for money and all done with no hassle. Well pleased and would recommend to anyone
I would recommend Aviva to a friend
- By:
- John
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
John
Jerry gave this product an overall rating of
I wish every company was like this!
16/02/2019
First time with Aviva; great website and easy to use. Call centre staff very knowledgeable and helpful. Premium was half that of our previou insurer.
I would recommend Aviva to a friend
- By:
- Jerry
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jerry
20302 gave this product an overall rating of
Service as previously excellent and straightforward
15/02/2019
have existing insurance with aviva and very satisfied and the % discount is an added bonus
I would recommend Aviva to a friend
- By:
- 20302
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
20302
Pete gave this product an overall rating of
customer
14/02/2019
We purchas ed a car through Honda an insured it with A viva . Whilst doing this we found that Aviva also did house insurance at a better rate than who were actually insuring with an because we were insuring our car with them we got a percentage discount. We will definitely be insuring with Aviva again , very good service .
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pete