Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 798 customer reviews

Rating breakdown

798 reviews

  • 5 stars awarded by 560 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.6/5 based on 798 customer reviews

Yacky2008 gave this product an overall rating of 5 / 5

Great competitively priced insurance

I bought my home insurance from Aviva. It has all the major benefits of the home contents that I require at a very competitive price. Better price than equivalent cover on the Comparison websites. Thank You Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yacky2008

Crockett gave this product an overall rating of 5 / 5

Easy to set up

Soon moving to a rented flat and the agents quoted me for contents insurance but I found that as I was already a customer of Aviva it was much cheaper to go with them. Very good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Crockett

Frankie gave this product an overall rating of 5 / 5

Easily done

I already had car and pet insurance, and now I've taken out contents insurance too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frankie

BigJohn gave this product an overall rating of 5 / 5

Great service

Renewed for the 3rd year because of of the great service, quality product, great value for money price, highly recommended seller

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigJohn

MikeD gave this product an overall rating of 4 / 5

Good product but lacks Depth

Just purchased aviva plus house insurance very pleased with contents except restricted in paying in full. You are forced to pay a monthly premium and I belong to the old school of paying for everything up front.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thank you for your positive review Mike. AvivaPlus is on a subscription model and can be cancelled any time without an administration fee. As it's paid on card, there is also no interest charge whatsoever, so there is no extra fee for paying monthly (unlike traditional insurance products). I hope this helps explain why upfront/annual payment is not offered, but we appreciate and have noted your feedback on this matter.

Yannis, Aviva Web Team

MikeD

Rosi gave this product an overall rating of 5 / 5

One of the best

Excellent service, reacted to my problem fast and efficient.. I highly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Rosi

Budgie gave this product an overall rating of 5 / 5

Great customer service

Aviva claims representative was very helpful and made the process seamless

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Budgie

Badger gave this product an overall rating of 4 / 5

Straight forward online application. Reasonable price. Good cover.

Bought property insurance online. Application was straight forward and price compared reasonably with other providers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Badger

Back to top