Overall rating
This product has been awarded an overall rating of from 971 customer reviews
Rating breakdown
971 reviews
- 5 stars awarded by 534 reviewers
- 4 stars awarded by 125 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 14 reviewers
- 1 stars awarded by 27 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
luckyliz gave this product an overall rating of
best deal
16/10/2019
After my previous insurers increased my premiums for no apparent reason I rang Aviva as I had another product with them. The person I spoke to on the phone was very helpful and explained everything very clearly. The quote was much less than my previous insurers were asking for the same level of cover so I had no hesitation in accepting the quote from Aviva. I would definitely recommend Aviva for insurance in the future.
I would recommend Aviva to a friend
- By:
- luckyliz
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
luckyliz
Hemm gave this product an overall rating of
Excellent experience buying insurance
13/10/2019
I was comparing insurance companies house and car insurance by price and coverage. I found the Aviva website superb and policy options were well presented and easy to understand. The whole process from start to finish was informative, easy to use with highly competitive prices for cover.
I would recommend Aviva to a friend
- By:
- Hemm
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hemm
SteveC gave this product an overall rating of
Good customer service
12/10/2019
Helpful and efficient staff - quickly sorted out the issue. Professional, courteous and effective.
I would recommend Aviva to a friend
- By:
- SteveC
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
SteveC
SandraNN gave this product an overall rating of
Good Service, simple transaction
12/10/2019
Car and home insurance - Car renew joint policy, House and bike
I would recommend Aviva to a friend
- By:
- SandraNN
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
SandraNN
Clemdc gave this product an overall rating of
Home insurance
11/10/2019
Purchased home insurance which was very competitively priced
I would recommend Aviva to a friend
- By:
- Clemdc
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Clemdc
Dilip gave this product an overall rating of
Great Customer
09/10/2019
Excellent service provided by very friendly staffs.
I would recommend Aviva to a friend
- By:
- Dilip
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dilip
gloria gave this product an overall rating of
great help form staff
08/10/2019
needed to renew home ins at a good rate it was easy to renew
I would recommend Aviva to a friend
- By:
- gloria
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gloria
KARKBY gave this product an overall rating of
easy to use site
08/10/2019
I renewed my Home/Buildings insurance with Aviva Plus it was straight forward, easy to navigate around the web site, usually I need to speak to someone over the phone but this was self explanitory
I would recommend Aviva to a friend
- By:
- KARKBY
- Gender:
- Female
- Age:
- 45 to 54
KARKBY