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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1163 customer reviews

Rating breakdown

1163 reviews

  • 5 stars awarded by 526 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1163 customer reviews

BirdyB gave this product an overall rating of 5 / 5

Competitive price

Easy to use web site, answering most questions simply further information if needed sorted by telephone quickly. I already had car insurance, thought I would get a house insurance quote to compare. Pleased with my quote plus discount for having other policies . I always shop around never just renew.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BirdyB

JSingh gave this product an overall rating of 5 / 5

A not so obvious cost-effective landlord's residential let cover

A not so obvious cost-effective landlord's residential let cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JSingh

MrsA gave this product an overall rating of 5 / 5

Great .

Very helpful customer service. They were able to answer my questions about the product.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrsA

Keith gave this product an overall rating of 4 / 5

Good value

Car and house insurance, very competitive prices and service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Keith

SirDel gave this product an overall rating of 5 / 5

Very good customer service

A vert competition policy on price and cover, please note this is the second time you have asked my opinion

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SirDel

IMG1 gave this product an overall rating of 5 / 5

Excellent Service from salesteam

Rang the sales team to check on prices and was very helpfull and sorted out the renewals in one quick and easy phone call

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

IMG1

PeterRabbit gave this product an overall rating of 5 / 5

Good Service

I purchased home insurance and found it very easy to use the website. The quote I was offered seemed reasonable. Dealing directly with Aviva seemed so much more straightforward than some of the comparison websites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PeterRabbit

pablo gave this product an overall rating of 5 / 5

cheap insurance

i've been with legal and general for years and never looked anywhere else till now and i'm so happy i did not only were aviva cheaper the policy is much better in everyway too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pablo

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