Home customer reviews

08/11/2017

The claim was resolved so quickly, I was really grateful. 5*

I would recommend Aviva to a friend

06/11/2017

I had zero idea about claiming and Aviva helped from the get-go. I was dealing with a recent divorce and my other half had always dealt with insurance issues, so I had no clue. Aviva coped with me taking my time to make decisions and as I am quite private they were brilliant in allowing me to appoint trusted and previously used tradesmen, but were ready to help if I wanted a second opinion. When everything was pretty much wrapped up, the case handler was superb. She made me laugh so hard during this difficult time when I decided to upgrade part of the décor (it was cheaper to do so). She was so tactful, it made me laugh. That's what I will always remember-how easy it was with Aviva to go through the claims process. Priceless to me with the stress I've been through. Thanks L and B in the claims team and thanks Aviva!

I would recommend Aviva to a friend

05/11/2017

Aviva handled our claim very professionally and efficiently. All tradesmen used carried pot their part of the job very well

I would recommend Aviva to a friend

30/10/2017

The service we received from Aviva was efficient, fair and sympathetic whilst being professional at all times.

I would recommend Aviva to a friend

25/10/2017

The service we received was way below the standard we would have expected from Aviva The workmen sent in to assess the water damage failed to communicate with us and we were left to deal with most of the damage ourselves. We were shocked at the incompetence of the contractors that did attend. Aviva have admitted that the service we had was way below what they would have expected and have in good faith waved our excess contribution and awarded us £50.00.

23/10/2017

The claim concerned my wife's sapphire and diamond cluster engagement ring which I bought bought 54 years ago. The sapphire was lost from the center of the ring and it proved difficult to find a replacement the exact size. This required alterations to the ring setting and claws retaining the stone. After discussions on my contribution for wear and tear of the claw settings, we agreed on a very fair settlement. My wife and I are completely satisfied with the conduct of the claim, and the final outcome. I have already shared my satisfaction with family and friends. I have recommended Aviva as an obviously customer friendly company.

I would recommend Aviva to a friend

12/10/2017

My television screen was damaged when one of my grandchildren threw an object across the room. It wasn't until we switched the TV on that we saw a line up the screen. At first we didn't connect the impact with the line on the TV until some weeks later. Not absolutely sure we contacted Aviva and they were very helpful & understanding. An engineer was arranged to take the TV away and inspected. They confirmed that the type of damage was caused by an impact. Aviva settled my claim within a few hours of receiving the report. Thanks Aviva

I would recommend Aviva to a friend

10/10/2017

Process easy to navigate and excellent outcome With friendly helpful staff Will continue to use them as my insurer

I would recommend Aviva to a friend