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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 989 customer reviews

Rating breakdown

989 reviews

  • 5 stars awarded by 483 reviewers
  • 4 stars awarded by 121 reviewers
  • 3 stars awarded by 28 reviewers
  • 2 stars awarded by 15 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 989 customer reviews

Griff gave this product an overall rating of 5 / 5

Great service very helpful.

Home insurance. The whole experiance was very easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Griff

trudg gave this product an overall rating of 5 / 5

great service

I have just got house insurance with aviva . Previously have two cars insured . Been easy to arrange and set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trudg

BigAl gave this product an overall rating of 5 / 5

Efficiency

Aviva insurance is easy to follow and understand, and the rates quoted are realistic. I look forward to them quoting me for vehicle insurance when the time comes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigAl

Mick gave this product an overall rating of 5 / 5

Easy WEB SITE

Great value for money and the website is easy to navigate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

Chrismo gave this product an overall rating of 5 / 5

Quick and easy to sort

Nice and simple way to save time and sort your insurance. Sick of filling in page after page of details for every website. This asks the minimum questions and in minutes it's done. Superb..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chrismo

Andrea gave this product an overall rating of 4 / 5

Home insurance plus

I managed to receive a quote saving me money each month. It was very straight forward to complete the insurance online even the payment system. The two attractions were the 24 hr emergency service and a link to a personal solicitor for advice which were not options with my previous home insurance agent. Hope the offers even get better .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Andrea

gringo gave this product an overall rating of 5 / 5

Excellent all round

I have three car ins...two house ins and travel ins with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gringo

Hoindog gave this product an overall rating of 5 / 5

Great customer service by your advisor .

Buildings & Contents insurance. Great customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hoindog

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