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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1001 customer reviews

Rating breakdown

1001 reviews

  • 5 stars awarded by 372 reviewers
  • 4 stars awarded by 102 reviewers
  • 3 stars awarded by 20 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 14 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1001 customer reviews

FrankH gave this product an overall rating of 5 / 5

Excellent product and excellent customer service

Aviva Plus Home insurance. Very straightforward on line application . A query about an aspect of cover was dealt with very efficiently by customer services. Very competitive premium .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FrankH

Croix gave this product an overall rating of 5 / 5

Excellent price and service

I bought a household policy, unfortunately the computer cut me off so I rang and spoke to an Aviva operative. I was given wonderful help and guidance and ended up taking more cover than I would have. I was also still given my online discount as I could not complete the transaction on line and best of all the price was much lower than if I had booked through a broker. I will be recommending Aviva to everyone, great service from all you operatives at Aviva you are the best.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Croix

Louis gave this product an overall rating of 4 / 5

Home insurance

Home insurance at a good price and easy to set up on line

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Louis

LIZA gave this product an overall rating of 5 / 5

Far better than LV

We bought house insurance from Aviva after having difficulty with our last insurers,LV, having had a flood on our drive/garden which was approx 40 metres from the house and 7m lower than the house.We explained the situation to Aviva and they said this was not a problem and concluded the insurance straight away

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LIZA

KenB gave this product an overall rating of 5 / 5

Good straight forward service

House and contents insurance. The information given was easy to understand and the transaction was easy to process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KenB

Fedupwithsurveys gave this product an overall rating of 1 / 5

Why do you keep pestering

I have already completed a review and now you want another one. Why? Imagine the money you would save not pestering people with multiples of reviews . why not save the money to reduce premiums . that would be more acceptable to your clients

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for taking the time to leave a review. I shall certainly pass your feedback on as we always want to know of all the ways we can improve. Thanks,

Rich, Aviva Social Media Team

Fedupwithsurveys

Pjb07 gave this product an overall rating of 3 / 5

Returned but why lost?

I have come back to Aviva after a couple of years away, why? As appears to be with all insurance companies they see no value in keeping existing customers by reducing premiums, all reductions are kept aside for “new” customers. I didn’t have any claims, didn’t need or want to move but my premiums went up significantly so I found a better deal, same cover at less cost, elsewhere. When that company pulled the same “auto renew and they won’t bother to look around for a better deal” I did look around and was not surprised Aviva gave me a better deal, I can only assume as a “new customer”. I can only assume there must be a multitude of very rich, stupid or just lazy people out there?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Pjb07

Lucie gave this product an overall rating of 5 / 5

Prompt and very helpful

I needed documents quickly which didn’t come up on my Aviva account. The gentleman on the help desk couldn’t have been more helpful or efficient to make sure I had everything I needed. Excellent customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Lucie

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