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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1725 customer reviews

Rating breakdown

1725 reviews

  • 5 stars awarded by 1281 reviewers
  • 4 stars awarded by 323 reviewers
  • 3 stars awarded by 49 reviewers
  • 2 stars awarded by 22 reviewers
  • 1 stars awarded by 50 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 1725 customer reviews

Briz gave this product an overall rating of 5 / 5

Claim review

Excellent Customer Service

My television screen was damaged when one of my grandchildren threw an object across the room. It wasn't until we switched the TV on that we saw a line up the screen. At first we didn't connect the impact with the line on the TV until some weeks later. Not absolutely sure we contacted Aviva and they were very helpful & understanding. An engineer was arranged to take the TV away and inspected. They confirmed that the type of damage was caused by an impact. Aviva settled my claim within a few hours of receiving the report. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Briz

Satisfied gave this product an overall rating of 5 / 5

Claim review

Speedy response

Process easy to navigate and excellent outcome With friendly helpful staff Will continue to use them as my insurer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Satisfied

mickey gave this product an overall rating of 5 / 5

Claim review

Efficient service

Our claim was processed efficiently from the time of the assessor arriving at the property. Prior to this the telephone contact was poor. The assessor suggested methods of putting the claim into practice and within 2 weeks our shower leak was repaired, ceilings plastered and walls decorated to a very good standard.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

mickey

ceandre gave this product an overall rating of 5 / 5

Claim review

Who said insurance companies never pay out?

I'd always heard that insurance companies make claiming for a loss difficult and eventually not worth the effort as it was inevitably turned down. Not so for my claim. It was handled efficiently, fast and sympathetically. My claim resolved within 10 days or so to my entire satisfaction I'd not hesitate in referring Aviva to my friends. In fact, I already have done so.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

ceandre

Yorkie gave this product an overall rating of 2 / 5

Claim review

Useless supply chain

Aviva were good but their supplier to fix the garage door absolutely useless

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
1 / 5
Fairness
4 / 5

I'm sorry for any inconvenience caused. I'll look into this for you and pass the feedback on the relevant areas

Katie, Aviva Online Support

Yorkie

Anna gave this product an overall rating of 5 / 5

Buyer review

Website easy to navigate

I liked the ease I could find all information about home insurance I needed, also filling the forms didn't take all day. Setting up an account was swift and simple. I also liked price range in comparison with other insurance providers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anna

Suzie gave this product an overall rating of 4 / 5

Buyer review

Happy customer

Easy to purchase. Hope if needed will be as easy to claim

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Suzie

OohMrRigsby gave this product an overall rating of 5 / 5

Claim review

Very Efficient

Mains water leak under kitchen floor. Superb service from Aviva - dealt with all matters from start to finish. Really happy with the result and all the workmen supplied.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

OohMrRigsby

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