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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1077 customer reviews

Rating breakdown

1077 reviews

  • 5 stars awarded by 436 reviewers
  • 4 stars awarded by 114 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1077 customer reviews

AGP95 gave this product an overall rating of 5 / 5

Easy to use website

Really simple website to get quotes and buy insurance but not impressed with the multitude of emails asking for a review once purchased (5 in one week!)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

AGP95

Kazz gave this product an overall rating of 5 / 5

Easy to use

Landlord insurance. Really easy to do - had tried Swinton before but they were so bad tempered.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazz

Jimmy gave this product an overall rating of 4 / 5

new policy with Aviva.

seemingly a good product giving what we require at a good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jimmy

Chrisk99 gave this product an overall rating of 5 / 5

Easy to arrange

As I have other polices Witt Aviva it was east to Setup, plus they added discount without me logging in. Everything can be viewed fro one app.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chrisk99

Idonthaveone gave this product an overall rating of 4 / 5

good service and helpfulness

Will be buying annual travel insurance once this pandemic is over .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Idonthaveone

Turnb gave this product an overall rating of 5 / 5

Great service

Buildings and contents insurance, purchased with a saving for similar cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Turnb

Sujo gave this product an overall rating of 5 / 5

Easy to review and renew

The website was easy to use, making it easy to renew my policy to suit my requirements.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sujo

Diane gave this product an overall rating of 5 / 5

Great customer service

Bought home insurance very quick and easy, assistant explain policy and helped with advice will defiantly Recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Diane

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