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This product has been awarded an overall rating of 4.5 / 5 from 395 customer reviews

Rating breakdown

395 reviews

  • 5 stars awarded by 298 reviewers
  • 4 stars awarded by 49 reviewers
  • 3 stars awarded by 18 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 395 customer reviews

Soph gave this product an overall rating of 5 / 5

Claim review

Excellent customer service

The claim was resolved so quickly, I was really grateful. 5*

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Soph

SteveTheToughCustomer gave this product an overall rating of 5 / 5

Claim review

Great and timely help during a huge crises

I had zero idea about claiming and Aviva helped from the get-go. I was dealing with a recent divorce and my other half had always dealt with insurance issues, so I had no clue. Aviva coped with me taking my time to make decisions and as I am quite private they were brilliant in allowing me to appoint trusted and previously used tradesmen, but were ready to help if I wanted a second opinion. When everything was pretty much wrapped up, the case handler was superb. She made me laugh so hard during this difficult time when I decided to upgrade part of the décor (it was cheaper to do so). She was so tactful, it made me laugh. That's what I will always remember-how easy it was with Aviva to go through the claims process. Priceless to me with the stress I've been through. Thanks L and B in the claims team and thanks Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

SteveTheToughCustomer

Shenda gave this product an overall rating of 5 / 5

Claim review

Leaking pipe

Aviva handled our claim very professionally and efficiently. All tradesmen used carried pot their part of the job very well

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Shenda

Candy gave this product an overall rating of 5 / 5

Claim review

Efficient and fair

The service we received from Aviva was efficient, fair and sympathetic whilst being professional at all times.

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Candy

exasperated gave this product an overall rating of 1 / 5

Claim review

disappointed

The service we received was way below the standard we would have expected from Aviva The workmen sent in to assess the water damage failed to communicate with us and we were left to deal with most of the damage ourselves. We were shocked at the incompetence of the contractors that did attend. Aviva have admitted that the service we had was way below what they would have expected and have in good faith waved our excess contribution and awarded us £50.00.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to hear you were disappointed with the handling of your claim, I'm glad the complaints team were able to offer you a resolution.

Katie, Aviva Online Team

exasperated

bigvod gave this product an overall rating of 5 / 5

Claim review

fair treatment of potentially difficult claim

The claim concerned my wife's sapphire and diamond cluster engagement ring which I bought bought 54 years ago. The sapphire was lost from the center of the ring and it proved difficult to find a replacement the exact size. This required alterations to the ring setting and claws retaining the stone. After discussions on my contribution for wear and tear of the claw settings, we agreed on a very fair settlement. My wife and I are completely satisfied with the conduct of the claim, and the final outcome. I have already shared my satisfaction with family and friends. I have recommended Aviva as an obviously customer friendly company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

bigvod

Briz gave this product an overall rating of 5 / 5

Claim review

Excellent Customer Service

My television screen was damaged when one of my grandchildren threw an object across the room. It wasn't until we switched the TV on that we saw a line up the screen. At first we didn't connect the impact with the line on the TV until some weeks later. Not absolutely sure we contacted Aviva and they were very helpful & understanding. An engineer was arranged to take the TV away and inspected. They confirmed that the type of damage was caused by an impact. Aviva settled my claim within a few hours of receiving the report. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Briz

Satisfied gave this product an overall rating of 5 / 5

Claim review

Speedy response

Process easy to navigate and excellent outcome With friendly helpful staff Will continue to use them as my insurer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Satisfied

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