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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2903 customer reviews

Rating breakdown

2903 reviews

  • 5 stars awarded by 2053 reviewers
  • 4 stars awarded by 688 reviewers
  • 3 stars awarded by 68 reviewers
  • 2 stars awarded by 30 reviewers
  • 1 stars awarded by 64 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Happycustomer gave this product an overall rating of 5 / 5

Buyer review

Professional

1 phone call professional response and value for money. What more could you ask for? Advisor was very helpful, knew the product and understood customer service as it should be. Well done.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Royston gave this product an overall rating of 5 / 5

Claim review

Very fair settlement

Particularly impressed with speed of resolution.Eg - Stolen foreign currency was in my bank account within a couple of days

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Anonymous27 gave this product an overall rating of 5 / 5

Claim review

Aviva Customer Service

My first claim when my flat was flooded by next door flat. Best customer service from Aviva! Peofessional competent staff. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

biddio gave this product an overall rating of 5 / 5

Buyer review

Try it . Nothing to lose

I thought I wouldn't be able to do it being a bit of a techno phone. Its a doddle. If you like to talk to someone for advice use the phone number. So easy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jules gave this product an overall rating of 5 / 5

Claim review

Great customer service

Staff were very helpful from beginning to end of claim. Claim was sorted within a few days, excellent customer service, would recommend 100%.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

PleasantlySurprised gave this product an overall rating of 5 / 5

Claim review

Smooth as possible, very pleasantly surprised

Like most people I think, I view insurers with a lot of suspicion and having not made a claim for many years, I logged my claim online with some trepidation. How wrong I was, it was fast, efficient and a very fair offer of compensation. Very impressed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Worthing gave this product an overall rating of 5 / 5

Buyer review

Good Value

Very pleasant conversation with the sales team member I spoke to and an easy way to purchase the insurance. Save your time, forget those comparison sites where and then get loads of high pressure sales calls after, just buy from here.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

spud gave this product an overall rating of 5 / 5

Claim review

here today,gone tomrrow

day 1 water through ceiling called plumber and aviva Day2 Aviva's agent called and agreed with my wife a plan of action ,plumber fixed pipe work Day3 aviva found asbestos in ceiling Day4_10 ceiling removed, plasters in ceiling fixed ,painter and decorators in. Wallpapered and painted could have done a better job.. To sum up totally professional outfit.No mess very friendly .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

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