Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 999 customer reviews

Rating breakdown

999 reviews

  • 5 stars awarded by 463 reviewers
  • 4 stars awarded by 117 reviewers
  • 3 stars awarded by 25 reviewers
  • 2 stars awarded by 15 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 999 customer reviews

IKPG gave this product an overall rating of 5 / 5

Easy online process and good product

Happy with process but not willing to do a long revue. Sorry

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

IKPG

Manfred gave this product an overall rating of 5 / 5

Very Good Service

Impressed with how good the service given the current crisis. Also a good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Manfred

Kevin gave this product an overall rating of 5 / 5

Contents insurance

Great customer service excellent staff great service quick service and was easy to complete

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevin

Waka gave this product an overall rating of 5 / 5

Very quick and easy

Received a quote from our existing provider for buildings and contents cover which had increased by about a fifth from the previous year so gave Aviva a go on line and were delighted to find that they could give similar cover for less than half the cost that we had been quoted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Waka

Dotty gave this product an overall rating of 5 / 5

Brilliant communication

I bought car insurance and home insurance not only did I get a great deal I also found the my Aviva account details online are brilliant and clearly set out .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dotty

Sulo gave this product an overall rating of 4 / 5

Excellent

Home insurance and car insurance and affordable and I'm very happy, it's worth it....!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Sulo

vauxall20 gave this product an overall rating of 4 / 5

proof of the pudding

I have bought home insurance (buildings & contents) with Aviva. On the face of it Aviva policy is a very good policy - comprehensive cover, competitive price, buying process very straightforward (website is good). Now is not the time however to review Aviva / Home Insurance. I hope that I do not have to make a claim but I judge an insurance company on HOW THEY DEAL WITH A CLAIM, not how they sell a policy. There are good co's & bad co's out there. I have only ever been with Aviva 1-2 weeks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

vauxall20

Newbuyer gave this product an overall rating of 5 / 5

Simple

Easy quick process, great price for excellent cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Newbuyer

Back to top