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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1646 customer reviews

Rating breakdown

1646 reviews

  • 5 stars awarded by 1223 reviewers
  • 4 stars awarded by 307 reviewers
  • 3 stars awarded by 49 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 46 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 1646 customer reviews

Soph gave this product an overall rating of 5 / 5

Claim review

Excellent customer service

The claim was resolved so quickly, I was really grateful. 5*

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Soph

SteveTheToughCustomer gave this product an overall rating of 5 / 5

Claim review

Great and timely help during a huge crises

I had zero idea about claiming and Aviva helped from the get-go. I was dealing with a recent divorce and my other half had always dealt with insurance issues, so I had no clue. Aviva coped with me taking my time to make decisions and as I am quite private they were brilliant in allowing me to appoint trusted and previously used tradesmen, but were ready to help if I wanted a second opinion. When everything was pretty much wrapped up, the case handler was superb. She made me laugh so hard during this difficult time when I decided to upgrade part of the décor (it was cheaper to do so). She was so tactful, it made me laugh. That's what I will always remember-how easy it was with Aviva to go through the claims process. Priceless to me with the stress I've been through. Thanks L and B in the claims team and thanks Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

SteveTheToughCustomer

Shenda gave this product an overall rating of 5 / 5

Claim review

Leaking pipe

Aviva handled our claim very professionally and efficiently. All tradesmen used carried pot their part of the job very well

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Shenda

ScarletBea gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I'm moving house, but with an overlapping period, so getting new insurance wasn't going to be straight-forward. I did a quote online for the new house, but I couldn't buy it right away, so I called Aviva and had superb support: cancelling my current insurance on the right date, setting up the new one and honouring the online value, and helping me with the online account.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ScarletBea

Ally gave this product an overall rating of 4 / 5

Buyer review

Good value

I researched high and low for quality cover, esp when it came to reading the fine print. The base price was excellent. I added extras like legal assistance and home cover for peace of mind. It was a little over my budget with extras, but the cover is very comprehensive, other products I looked at from comparison sites are restrictive in an emergency callout. Nice UI account access too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Ally

Candy gave this product an overall rating of 5 / 5

Claim review

Efficient and fair

The service we received from Aviva was efficient, fair and sympathetic whilst being professional at all times.

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Candy

Vish gave this product an overall rating of 5 / 5

Buyer review

User friendly questionnairee

This was the easiest quote I have managed to get online without running into either technical problems or where I am redirected elsewherE I was delighted with the quote for both buildings and contents insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vish

Gonzo gave this product an overall rating of 5 / 5

Buyer review

Good for landlords

I don't use landlords insurance as such I just insure the buildings for the normal perils and accidental damage to main fixtures. I started using Avilva a year ago when my previous insurers premiums just seemed to be going up and up. Aviva quoted me a very competitive premium with all the same features as my previous insurer. Since then I've renewed 3 more properties with Aviva and being an existing customer got a further discount. All good so far, no experience of making a claim yet!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gonzo

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