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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3135 customer reviews

Rating breakdown

3135 reviews

  • 5 stars awarded by 2236 reviewers
  • 4 stars awarded by 706 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 79 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Mikimouse gave this product an overall rating of 4 / 5

Buyer review

Good us toner service

Very courteous, very efficient, good service and very competitive price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mikimouse

Busymum4 gave this product an overall rating of 5 / 5

Buyer review

Excellent service

Swapped to Aviva. Found the whole service very professional. Very knowledgeable when answering my questions, sort clarification when needed. Very thorough when asking for details. All in all very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Busymum4

Naves gave this product an overall rating of 3 / 5

Claim review

Good to review

Aviva customer service is so good but when they refer their customers to other companies to sort out the Claim very poor and aviva don't chase after refer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
3 / 5
Fairness
2 / 5

Thanks for taking the time to leave your review. It's great to see you've very happy with Aviva. In regards to the repairers who've carried out work on your property, I've fed this back to our Claims team to discuss with them. We'll be in touch if there's anything outstanding to settle on your claim, but it things are now resolved we'll feed this back for you to prevent it happening again. Feel free to get back to us if needed. Kind regards,

Marv, Aviva Online Team

Naves

A customer gave this product an overall rating of 5 / 5

Buyer review

AVIVA HOME AND TRAVEL INSURANCE

I have had a wonderful experience in buying On-Line my Home Contents and Annual Travel Insurance from Aviva recently. In the past Aviva has provided me with the cover as a Combined Contents and Travel Insurance Policy but this time I tried buying my cover On-Line and I am very pleased with my purchase and keeping my outlay under control.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ishmael gave this product an overall rating of 3 / 5

Claim review

Some initial "who-does-what" confusion

Things got off to a bad start, when First Call told us that they would handle everything to do with the claim. However, Aviva assured us that this was not the case("First Call shouldn't have said that"), and that First Call would only replace damaged carpets. One had the impression that the right hand didn't know what the left was doing. One repair had to be redone and on one occasion a tradesman didn't turn up, but payment for replacement furnishings was made promptly and we got there in the end.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
2 / 5
Speed of resolution
4 / 5
Customer experience
2 / 5
Fairness
3 / 5

Hi, I'm sorry to see that there was some confusion with your claim and the repair work had to have some work re-done. I'm working with our claims team to understand why this happened and what we can do to prevent it happening again. As soon as I know more I'll come back to you

Dave, Aviva Online Team

ishmael

Loftguy gave this product an overall rating of 5 / 5

Buyer review

Great value

Great value insurance, my aviva app particularly useful, recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Loftguy

omygod gave this product an overall rating of 4 / 5

Buyer review

omygodcome on

the service was great I got what I needed in fact ive spent more time on this review than on my purchase of a policy can that be right ,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

omygod

HToTheBeach gave this product an overall rating of 4 / 5

Claim review

Good experience

Mede my claim stress free and very quick and efficient to resolve. Would recommend and definitely renewing my policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

HToTheBeach

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