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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 998 customer reviews

Rating breakdown

998 reviews

  • 5 stars awarded by 461 reviewers
  • 4 stars awarded by 115 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 15 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 998 customer reviews

foxy gave this product an overall rating of 5 / 5

great service

i bought house insurance easy site and competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

foxy

janham gave this product an overall rating of 5 / 5

house

Our house insurances were very straight forward to do.We will be happy to do it again.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

janham

Dansak gave this product an overall rating of 5 / 5

Great product and easy to arrange.

Of all the companies I contacted about buying house insurance Aviva were the easiest to deal with. They gave me a competitive quote and the product had all the features and benefits that I needed. I will return for other insurances when I need them. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dansak

Joseph gave this product an overall rating of 5 / 5

Very satisfied. Staff extremely helpful in every way

It was dealt with promptly..As a matter of fact I did not have much chance to explain the full break down of the claim. Excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Joseph

CeraselaB05 gave this product an overall rating of 5 / 5

ok purchase

the price was acceptable....suited for our needs.....don't really have much else to say

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

CeraselaB05

Kumar gave this product an overall rating of 5 / 5

Quick and simple

Home insurance with content insurance . Terms were explained simplified and web site provided easy and quick way to complete the process. very satisfied with this insurance. a physical copy was sent by post .Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Kumar

Bobbles gave this product an overall rating of 5 / 5

Smooth and easy process

House insurance due for renewal, didn't like the price, went onto Aviva web site, found a very competitive quote

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobbles

Tichyboy gave this product an overall rating of 5 / 5

Easy and highly competitive

During covid 19 I was unable to talk to my 2 insurance companies, house and car as the prices went up significantly.They made me look around,Aviva saved lots of money with exactly the same add ons,Changed both to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tichyboy

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