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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 916 customer reviews

Rating breakdown

916 reviews

  • 5 stars awarded by 546 reviewers
  • 4 stars awarded by 124 reviewers
  • 3 stars awarded by 25 reviewers
  • 2 stars awarded by 15 reviewers
  • 1 stars awarded by 25 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 916 customer reviews

bles0 gave this product an overall rating of 5 / 5

Excellent customer vserviced

Home content insurance cover excellent cover good value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bles0

garno gave this product an overall rating of 4 / 5

good customer service

bought a home insurance policy at only half the cost of my previous one.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

garno

Mazza gave this product an overall rating of 5 / 5

Quality products

Car insurance and home contents insurance bought at affordable prices

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Mazza

Derry gave this product an overall rating of 5 / 5

Excellent service reliable

Very good service offered on behalf of Aviva by the team. Excellent customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Derry

Oxooxo gave this product an overall rating of 4 / 5

Blended phone and online

Applied by phone but wanted policy to be in my Aviva. After a couple of calls because policy hadn't appeared, Aviva manually added the policy to myAviva - which was good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Customer experience
4 / 5
Ease of purchase
4 / 5

Oxooxo

Louby gave this product an overall rating of 5 / 5

Great customer service and value for money with Aviva +

I brought the Aviva + for both car and house insurance.. Great price, and great product

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Louby

Timmy gave this product an overall rating of 4 / 5

Good customer proposition and value.

Just a shame about all these reviews for which I have knocked off one star. Other than that Aviva is great.

I would recommend Aviva to a friend

By:

Timmy

Contented gave this product an overall rating of 5 / 5

Good all round service

Bought both House and Car insurance. Questions were relevant but not war and peace. Whole experience was one of the best I have had purchasing insurance from any company on line very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Contented

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