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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 842 customer reviews

Rating breakdown

842 reviews

  • 5 stars awarded by 558 reviewers
  • 4 stars awarded by 119 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 24 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 842 customer reviews

Diggers gave this product an overall rating of 3 / 5

We got there eventually

Tried to sort out car insurance on line through my Aviva on two occasions. Got stuck when previous home address kept coming up as where the car would be kept. Other policies should current address accurately. Eventually spoke to someone who could sort it out but was running out of patience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Sorry to hear of the issue you faced effecting your online journey & apologies for any inconvenience this caused. I can see that error has been resolved now & your policies have updated correctly following your conversation with one of our representatives. Should you experience any further issues or have any additional queries please don't hesitate to contact us. Thanks for your custom & time taken to provide feedback.

Jen, Aviva Social Media Response Team

Diggers

Bbmblanc gave this product an overall rating of 5 / 5

Avila plus insurance

We have recently taken out Aviva Plus insurance The process online was very straight forward We had a follow up question, which was dealt with diligently by the staff member we spoke to.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Bbmblanc

Olabiz gave this product an overall rating of 5 / 5

Awesome online experience

I recently purchased all my insurance policies and homecare services online through recommendation by a colleague. Bet decision ever! The price comparison sites are a rip off...go directly to Aviva and you'll be happy you did. I got more cover for less money on ALL the policies!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Olabiz

Paul gave this product an overall rating of 5 / 5

House Insurance

Very easy to use. Straightforward and large cover amounts for property and contents. No fiddly details item by item to confuse you and raise the cost. Reasonable premium and promise of no gouging at renewal ie no low price for first year then massive increases. I really hope so. Also discount if you have other Aviva policies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paul

boro gave this product an overall rating of 5 / 5

Good customer service

Bought car insurance not as yet had chance to use it & hope that I never will

By:
Gender:
Male
Age:
65 or over

boro

CARINUS73 gave this product an overall rating of 5 / 5

Easy

Getting home insurance on line without Aviva was quick and easy,a few clicks and it's done.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CARINUS73

Balazs gave this product an overall rating of 2 / 5

Confusing and misleading online platform

I've been using Aviva for Content and Building for years. my policy was due to expire when Aviva sent me an option to cover it with Aviva plus, which I did, however it keep sending me emails that I need to renew my cover, despite the fact I already have a new one. Also this triggered that all info in my aviva disappeared and had to have a new one. I wish it would have been just straight forward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Thanks for taking the time to leave your feedback & review. It's disappointing to hear that the policy switching process has not been as straight forward for you as it should be. I can see that you'd set the new policy up yourself online. Unfortunately the old & the new policies are not automatically linked & as we'd not spoken with you to confirm that the old policy was no longer required, reminder emails regarding that renewal date nearing have still automatically gone out to you. I've updated the policy now to prevent any further from being sent to you. I've recorded your feedback & hope this resolves any concerns you have. Should you wish to raise this further though or have any additional queries please don't hesitate to contact us on social@aviva.com Kind Regards

Jen, Aviva Social Media Response Team

Balazs

Meit gave this product an overall rating of 3 / 5

Disappointed

I had to make a claim and because I did not want to get the replacement product over the Internet and wanted to go to the shop (it was a bike replacement) myself I was given a lesser amount and was not even given the value of the locks that were stolen which that would have given me if I had gone through the company on the internet. Was very disappointed.

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for taking the time to leave a review, if you have not already raised your complaint with the claims team, please get in touch on : Social@aviva.com With your policy number and the details of our situation and we will raise this with the claims team for you. Kind regards

John, Aviva Online Support Team

Meit

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