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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2563 customer reviews

Rating breakdown

2563 reviews

  • 5 stars awarded by 1879 reviewers
  • 4 stars awarded by 521 reviewers
  • 3 stars awarded by 68 reviewers
  • 2 stars awarded by 26 reviewers
  • 1 stars awarded by 69 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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PRECIOUSPETTYGREWNINETURN gave this product an overall rating of 5 / 5

Buyer review

GOOD CUSTOMER SERVICE

I AM HAPPY WITH THE SERVICE I RECEIVED FROM AVIVA WHEN SEEKING TO BUY BUILDING AND CONTENTS INSURANCE. THE PRICE WAS REASONALBE AND THE CUSTOMER SERVICE WAS SATISFACTORY I CAN RECOMMEND THEM FOR GOOD QUALITY PRODUCTS

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

PRECIOUSPETTYGREWNINETURN

George gave this product an overall rating of 5 / 5

Claim review

Great service

Whenever we have any questions and problems to call the Aviva customer service , we were treated politely and warmly! Frankly, we would give an excellent mark to Aviva service! We would like to say that thanks Aviva ! Because you has a great customer service with efficient work done!

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

George

Budgie gave this product an overall rating of 5 / 5

Buyer review

Great choice of cover to suit your needs

Very happy with Aviva. So easy to purchase ,cover what you need ,don't pay for things you don't . Straight forward easy questions ,payments by instalment if required . All good and much cheaper than my renewal offer from previous contents insure.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Budgie

AmandaJane gave this product an overall rating of 5 / 5

Claim review

Water damage

After out extension was built we discovered there had been a leak which damaged the floor in my living room and hall. I called aviva to see what they recommended and they sent someone round who assessed the damage and said they would pay us or send workmen round. We opted for their builders and David from Harcross came round. He started the process straight away. Professional courteous workmen came repaired the floor and decoration they were all fantastic and I would highly recommend them! Our experience was beyond my expectation and I can't believe how easy and quick the whole process was and the standard of work is fantastic!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

AmandaJane

Rayleighman gave this product an overall rating of 3 / 5

Claim review

Shame about the workman

On reporting the claim I was impressed with the speed matters got under way. The Surveyor came to see us the day after it was first reported. He kept well in touch with us throughout the claim. The claim was over water damage, the drying company was OK although they perhaps left matters longer than may have been necessary and (with hindsight) perhaps requested more work to be done than necessary. The real let down though was the builder who delayed starting, worked only short days and his work was poor. Another workman had to finish the job including repairing damage caused by the builder himself.All in all the overall work could have been completed probably 2 months sooner. There were no problems with settlement of monies etc. and all seemed very fair. Unfortunately although not directly related to how the claim went, in the middle of all this my renewal was due and the premium rose by 230% and another part of the cover which had no claim was increased by 280%!!!

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
4 / 5

I'm sorry the original repair wasn't to the high standards we would expect from our repairers but glad it was all resolved for you now. I am working with our claims team to understand why this happened and with our customer services team to review your renewal

Dave, Aviva Online Team

Rayleighman

littlegran gave this product an overall rating of 5 / 5

Buyer review

Fair price for a great product

The website was easy to negotiate and the product details easy to find,with extra add ons explained including costs. The policy covers everything I was looking for at a very competitive cost and the whole process was quick and uncomplicated.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

littlegran

JGJD gave this product an overall rating of 5 / 5

Buyer review

Excellent customer care

Simple straightforward telephone call allowed me to insure a property within ten minutes, assisted by an excellent customer care representative who understood our needs and guided me through the process. Incredibly good value too, now have most of our insurances and financial matters with Avila for obvious reasons. Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JGJD

Sarah gave this product an overall rating of 5 / 5

Claim review

Sarah

Excellent in every way. Very efficient, helpful and customer friendly. A pleasure to be a customer of Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Sarah

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