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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3029 customer reviews

Rating breakdown

3029 reviews

  • 5 stars awarded by 2179 reviewers
  • 4 stars awarded by 653 reviewers
  • 3 stars awarded by 84 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Hughie gave this product an overall rating of 4 / 5

Claim review

A good service

I was pleased with the service I received from Aviva following my water escape but was hindered by unclear information provided by the Aviva representative. I was informed on his visit that the hall,stairway and landing would be redecorated. When the contractors subsequently arrived with the materials that included the wood gloss paint they informed me that the schedule of works did not include the woodwork.I immediately took this up with the Aviva representative who stated that he was "terribly sorry if he did not make this clear on his visit" Although the sum I paid out for this work myself was relatively small (it would have looked odd with all the other redecoration) I would strongly recommend to Aviva they should provide an agreed written schedule of works to be carried out under the claim to the customer on their visit to alleviate any misunderstandings and not just rely on a verbal list of works, especially at such a stressful time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
3 / 5

Hughie

rrimageman gave this product an overall rating of 5 / 5

Claim review

Great customer service and response after lightning strike

It was the evening before going away on holiday, and the house took a direct hit by lightning. The effect was immediate. All electrics tripped! Once power was restored numerous electrical items no longer worked Including TVs, games consoles, hifi and Boiler. The next day I registered a claim but explained we were going away and would need to give details when we returned from holiday. This was not a problem and was assured everything was covered under my policy. After ensuring the house was safe we went away as planned. Upon returning I contacted Aviva to continue with my claim. Customer service and responsiveness were brilliant at all stages of the claim and to complete satisfaction. They were especially flexible about being able to settle the claim in stages so that we could immediately start replacing or fixing important items. Hopefully lightning doesn't strike twice but if it does Its nice to know there is an insurance company that really does meet the customers needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

rrimageman

twooldcodgers gave this product an overall rating of 5 / 5

Claim review

fire damage to outbuildings

We were very impressed with the efficiency of all the agents involved . Project management was excellent . Very helpful employees , except one electrician with attitude. I have sung your praises and all our visitors were impressed . Heaven forbid we need your help again , We would be full of confidence.All in all it was as pleasant experience as it could be in the circumstances .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

twooldcodgers

masterjohn gave this product an overall rating of 5 / 5

Claim review

A very professional operation

The result of a water escape was ruined furniture, carpets and walls. All of the various parties involved in sorting this out were very professional and friendly. The whole operation was well managed and we were treated as important clients: exemplary customer service. Aviva are to be congratulated on their appointment and organisation of the their subcontractors. One word of advice: protect your 5-year no-claim discount!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

masterjohn

Winkle gave this product an overall rating of 5 / 5

Buyer review

Easy to do on line

Having paid for my house and contents insurance after speaking to a member of staff to clarify a query I had, I did not receive any confirmation of the transaction . A further phone call they were very sorry and apologize and sent e-mail directly with PDF file attached. Great customer service and I could understand the staff I spoke to

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Winkle

oldtimer gave this product an overall rating of 5 / 5

Buyer review

An easy to obtain policy with good cover and clear statements. For cover given price appears to be reasonable.

Having carried out considerable research settled on Aviva as a company providing the required cover at a reasonable price. Obtaining the policy on the internet was a relatively straightforward process even for someone with little experience of such procedures. I am well pleased with the manner in which the application was processed and having other policies with the company know that prompt action will be taken in the event of a claim being necessary.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

oldtimer

Miniman2000 gave this product an overall rating of 5 / 5

Buyer review

Great company

Really happy with Aviva - best insurance company all around that I have ever dealt with on home and motor. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Miniman2000

TeeJay gave this product an overall rating of 5 / 5

Buyer review

Excellent product

Comparing with other products and providers, Aviva proved to be of superior quality.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TeeJay

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