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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 729 customer reviews

Rating breakdown

729 reviews

  • 5 stars awarded by 547 reviewers
  • 4 stars awarded by 124 reviewers
  • 3 stars awarded by 25 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 20 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 729 customer reviews

Lezzo gave this product an overall rating of 5 / 5

Great value

Great value quote for house and contents. Easy to use site and well structured product. Particularly pleased with unlimited building and contents cover as avoids messing about with working out values etc.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lezzo

gwen gave this product an overall rating of 5 / 5

Easy to follow website plus friendly staff when I needed to phone

Household and building insurance at a very reasonable price plus 20 percent discount as I have other cover with them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gwen

Nanny gave this product an overall rating of 5 / 5

Easy to set up.

Home Building Insurance Easy to set up online , help available quickly for any questions

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nanny

wilbur gave this product an overall rating of 5 / 5

Good value

I had to renew my house and contents policy and had been advised that certain add ons were no longer available. I spoke to lady at aviva who talked me through the process and I saved a lot of money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

wilbur

John gave this product an overall rating of 5 / 5

Contents insurance

Did everything on line in no time at all. Excellent value for money and all done with no hassle. Well pleased and would recommend to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

Jerry gave this product an overall rating of 5 / 5

I wish every company was like this!

First time with Aviva; great website and easy to use. Call centre staff very knowledgeable and helpful. Premium was half that of our previou insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jerry

20302 gave this product an overall rating of 5 / 5

Service as previously excellent and straightforward

have existing insurance with aviva and very satisfied and the % discount is an added bonus

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

20302

Pete gave this product an overall rating of 5 / 5

customer

We purchas ed a car through Honda an insured it with A viva . Whilst doing this we found that Aviva also did house insurance at a better rate than who were actually insuring with an because we were insuring our car with them we got a percentage discount. We will definitely be insuring with Aviva again , very good service .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

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