Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 971 customer reviews

Rating breakdown

971 reviews

  • 5 stars awarded by 534 reviewers
  • 4 stars awarded by 125 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 27 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.6/5 based on 971 customer reviews

luckyliz gave this product an overall rating of 5 / 5

best deal

After my previous insurers increased my premiums for no apparent reason I rang Aviva as I had another product with them. The person I spoke to on the phone was very helpful and explained everything very clearly. The quote was much less than my previous insurers were asking for the same level of cover so I had no hesitation in accepting the quote from Aviva. I would definitely recommend Aviva for insurance in the future.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

luckyliz

Hemm gave this product an overall rating of 5 / 5

Excellent experience buying insurance

I was comparing insurance companies house and car insurance by price and coverage. I found the Aviva website superb and policy options were well presented and easy to understand. The whole process from start to finish was informative, easy to use with highly competitive prices for cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hemm

SteveC gave this product an overall rating of 4 / 5

Good customer service

Helpful and efficient staff - quickly sorted out the issue. Professional, courteous and effective.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

SteveC

SandraNN gave this product an overall rating of 5 / 5

Good Service, simple transaction

Car and home insurance - Car renew joint policy, House and bike

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SandraNN

Clemdc gave this product an overall rating of 5 / 5

Home insurance

Purchased home insurance which was very competitively priced

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Clemdc

Dilip gave this product an overall rating of 5 / 5

Great Customer

Excellent service provided by very friendly staffs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dilip

gloria gave this product an overall rating of 5 / 5

great help form staff

needed to renew home ins at a good rate it was easy to renew

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gloria

KARKBY gave this product an overall rating of 5 / 5

easy to use site

I renewed my Home/Buildings insurance with Aviva Plus it was straight forward, easy to navigate around the web site, usually I need to speak to someone over the phone but this was self explanitory

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

KARKBY

Back to top