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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2811 customer reviews

Rating breakdown

2811 reviews

  • 5 stars awarded by 1980 reviewers
  • 4 stars awarded by 673 reviewers
  • 3 stars awarded by 65 reviewers
  • 2 stars awarded by 29 reviewers
  • 1 stars awarded by 64 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Feenona gave this product an overall rating of 5 / 5

Buyer review

Tops for all insurance needs

I shopped around when my home insurance was due, and Aviva gave the best value for money. I was not surprised as we are already with them for car insurance and my life insurance. Unlike some companies, they keep their prices keen even when it comes to renewal, not just to get your business in the first place. To top it off, it's easy to get through on the phone and you'll speak to an articulate, polite and friendly advisor.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete gave this product an overall rating of 5 / 5

Buyer review

The Aviva experience

I had reason to phone Aviva to make a change to my policy. The staff were friendly, helpful and efficient and sourced the best deal possible. All my problems were dealt with with the minimum of fuss and no trouble to me at all. I was delighted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LaughingBarrel gave this product an overall rating of 5 / 5

Claim review

No drama out of a crisis

My tenant called me to say water was pouring through her kitchen light fitting, and when I went round to see it really was, and by then gushing out of several of the plasterboard joints as well. It proved to be a plastic joint failure, which our house warranty repaired but they would not pay for the damage caused. So I ran Aviva at 23.00hrs on a Sat night. The lady was very reassuring, very calming, and very informative. She immediately set up a temporary claim. Later in the week I telephoned back to say I would be going ahead with the claim. I was told that as they did not have a representative builder in my area I could get a quote from the builder we normally use, and take photos. I emailed the quote and photos and by the end of that same day I had been given permission to go ahead with the repairs, and the claim was paid into my account within days. I can't fault their customer service nor their response, and I would wholeheartedly recommend this company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

slowgolf gave this product an overall rating of 5 / 5

Buyer review

great customer service

very helpful very friendly very considerate very customer friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Joden gave this product an overall rating of 5 / 5

Claim review

Excellent service

Aviva made a very unpleasant event easy and as pleasant as possible to resolve . Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

gerribean52

Very pleased with complete service I received after being messed around and offered silly prices for insuring individual pieces of jewellery with my house and contents insurance. In fact I couldn't believe my quote was correct and had to have it verified several times !!!

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 4 / 5

Buyer review

Great Customer service

I bought the product because it was value for money & the agent who assisted me was very knowledgeable/helpful.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beefyboy1980 gave this product an overall rating of 5 / 5

Claim review

Dealt with claim very quickly and effeciently

Called claims team on the Friday and Money was paid into my bank on the Monday very happy with the service I received

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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