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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3120 customer reviews

Rating breakdown

3120 reviews

  • 5 stars awarded by 2228 reviewers
  • 4 stars awarded by 698 reviewers
  • 3 stars awarded by 83 reviewers
  • 2 stars awarded by 32 reviewers
  • 1 stars awarded by 79 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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JulieF gave this product an overall rating of 5 / 5

Buyer review

Highly recommended

Prices are competitive - especially when you have more than one product which offers a discount. The staff are so friendly and helpful - no hard sales! Some friends have also arranged their insurances on the back of my recommendation and they're also really happy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JulieF

coyg gave this product an overall rating of 4 / 5

Buyer review

very good customer service

very good customer service very easy to complete home insurance

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

coyg

BaggiePick57 gave this product an overall rating of 4 / 5

Buyer review

Worthwhile

They give good discount ifyou have got other products with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

BaggiePick57

Bulldozer gave this product an overall rating of 5 / 5

Buyer review

Fantastic unbeatable service

It's a pleasure to be guaranteed of unbelievable, uncompromised service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bulldozer

Teza gave this product an overall rating of 5 / 5

Claim review

Very caring customer service staff

Took most of the pain from a bad experience . My wife and myself have been praising Aviva to all our friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Teza

HappyCustomer gave this product an overall rating of 5 / 5

Claim review

Roof Repair

I was very pleased with the service I received. Paid out in full, very quickly.

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

HappyCustomer

warrior666 gave this product an overall rating of 5 / 5

Buyer review

excellent customer service has always been this way 100 percent

been with aviva before changed to more than changed back to aviva because my car insurance is with them and now back home again better deal in every sense good buy all the way

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

warrior666

Taff gave this product an overall rating of 5 / 5

Buyer review

Good policy, good value for money

The Aviva rep was knowledgeable and helped explain some of the details I was not sure about. I ended up buying a policy which was right for me at the right price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Taff

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