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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3145 customer reviews

Rating breakdown

3145 reviews

  • 5 stars awarded by 2229 reviewers
  • 4 stars awarded by 735 reviewers
  • 3 stars awarded by 76 reviewers
  • 2 stars awarded by 31 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Klumper gave this product an overall rating of 5 / 5

Buyer review

Great customer support

I purchased online, spoke to someone about changes I required and used the online chat. Everyone was eager to help. The Videos to help explain policy features were a great idea.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fixer gave this product an overall rating of 5 / 5

Claim review

Excellent Service

Found the company to be very professional and helpful when handling our claim. Felt like they held our hand all the way through the whole process. The contractors that came to complete repairs etc were wonderful. Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Tickletoes gave this product an overall rating of 5 / 5

Buyer review

Easy to arrange and good value cover

Bought buildings and contents insurance for a house we are purchasing. Quick and easy to buy online and the cover is comprehensive enough for our needs. Takes into account the fact that someone is in for most of the week, which not every insurance company does. The couple of queries I had prior to purchase were answered quickly and straightforwardly via the helpline.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mincemeat gave this product an overall rating of 5 / 5

Buyer review

good telecommunication

excellent service, unbeatable value thanks ,did not need to search anywhere else

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shopper gave this product an overall rating of 5 / 5

Buyer review

Home and building insurance

Excellent service I also get car insurance off aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Great Company

The ability to find what you need on the web from a reputable company at a decent price with good service is very rare. Forget the rest and go with the best.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Great website

The ability to find what you need on the web from a reputable company at a decent price with good service is very rare. Forget the rest and go with the best.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Great website

The ability to find what you need on the web from a reputable company at a decent price with good service is very rare. Forget the rest and go with the best.

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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