Overall rating
This product has been awarded an overall rating of from 791 customer reviews
Rating breakdown
791 reviews
- 5 stars awarded by 588 reviewers
- 4 stars awarded by 138 reviewers
- 3 stars awarded by 29 reviewers
- 2 stars awarded by 15 reviewers
- 1 stars awarded by 21 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Jules56 gave this product an overall rating of
Claim review
Very happy customer
26/08/2018
When I discovered I had been burgled i phoned aviva in a very distressed state. They were amazing. .they arranged to have my broken window borded up very quickly and dealt with my claim so calmly and efficiently...and made me feel as though they really cared. All the staff i dealt with were absolutely lovely and kind and I couldn't fault them at all. My claim was sorted to my full satisfaction. I would recommend Aviva to anyone needing insurance. The service I received was exceptional.
I would recommend Aviva to a friend
- By:
- Jules56
- Gender:
- Female
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Thank you for providing us with your feedback. I understand that this must have been a very traumatic experience and we’re glad to see that you we’re happy with the service when you needed us most. If you need any more assistance with any of your policies both existing and any future policies such as travel, pet or medical, please do not hesitate to get in touch and don’t forget to follow us on Twitter - @AvivaUKSupport.
Mike, Aviva Online Team
Jules56
AmIR gave this product an overall rating of
Claim review
Incomplete work after repeated reminders.
14/07/2018
My claim was done probably last oct ? Till now there is a part left over I have left messages texts and also phoned to remind Probably I will change my insurance agents this year
- By:
- AmIR
- Gender:
- Female
- Age:
- 45 to 54
- Ease of claims process
- 1 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 1 / 5
- Fairness
- 1 / 5
I'm sorry to see that you are unhappy with the time scale and the quality of work carried out. I have raised this with our claims team and have asked that they contact you to discuss your claim and raise your concerns. Thanks for taking the time to provide us with your feedback.
Mike, Aviva Online Team
AmIR
Essexpensioner gave this product an overall rating of
Claim review
Accidents can be expensive
13/07/2018
I forgot that I had left the bath taps running. The bath overflowed into the room below bringing down the ceiling and damaging the furnishings and computer equipment etc. The ruined ceiling contained asbestos so experts had to deal with that. The salvageable furnishings had to go into storage while the room was redecorated from top to bottom. It was a long process with many different contractors involved.Aviva enabled one contractor to administer the others. Goodness knows what it cost. The work was done to a very good standard and then Aviva compensated for the items beyond repair. We lost a piano which I did not claim for but I was very satisfied with the compensation agreed and with the work done. So thank you Aviva.
I would recommend Aviva to a friend
- By:
- Essexpensioner
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 4 / 5
- Fairness
- 5 / 5
Essexpensioner
Basher gave this product an overall rating of
Claim review
Claim
12/07/2018
Household insurance claim made over the telephone, the contact was very efficient and payment made within five days
I would recommend Aviva to a friend
- By:
- Basher
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Basher
Krog6 gave this product an overall rating of
Claim review
Blythe group amazing
11/07/2018
My claim was referred to the Blythe group who were absolutely fantastic. They dealt with my claim timely, accurately and compassionately. My works programmer Emily was second to none, she dealt with my like a human being and not just another customer. The only negative I have is when Belfor were contracted to clean my carpets after a flood and their customer service along with any form of time keeping was beyond shocking! Apart from this one let down, I can honestly say having gone through a disaster with my home flooding, I can thank the Blythe group for heloigt me get back to normality! Thank you :)
I would recommend Aviva to a friend
- By:
- Krog6
- Gender:
- Female
- Age:
- 25 to 34
- Ease of claims process
- 5 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Krog6
Graham gave this product an overall rating of
Claim review
Pleasant telephone contacts.
11/07/2018
Talking to staff on the telephone they were very helpful, However when you have been a victim of a burglary you tend to accept things so you can back to some normality. It is only after the event that you notice other matters that you should have claimed for. In our instance the stair & landing carpet damaged.
I would recommend Aviva to a friend
- By:
- Graham
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 3 / 5
- Speed of resolution
- 3 / 5
- Customer experience
- 3 / 5
- Fairness
- 3 / 5
Graham
bat2man gave this product an overall rating of
Claim review
water damage claim
11/07/2018
After having suffered water damage to the bathroom,living room,stairs,landing and kitchen from a leaking pipe the repair work was carried out by sub contractors working of behalf of Aviva. Initially the work standard was good but towards the end they only wanted to finished before schedule to move on to other jobs. This resulted in a very poor standard finish to the kitchen along with several other jobs not completed. They were recalled to correct but still the work done is sub standard.
- By:
- bat2man
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 3 / 5
- Speed of resolution
- 3 / 5
- Customer experience
- 2 / 5
- Fairness
- 2 / 5
I'm sorry to see that you are unhappy with the work carried out by one of our repairers. I have sent you an email asking for more information and we will be able to arrange for a member of the claims team to contact you and look to get this resolved asap. Thanks for taking the time to provide us with your feedback.
Mike, Aviva Online Team
bat2man
Cardiffian gave this product an overall rating of
Claim review
A satisfied customer
11/07/2018
The telephone contact I had with people at Aviva was courteous and practically helpful - it was very good customer service. Arrangements were made quickly and satisfactorily for the damage to be prepared and I am very pleased with the outcome.
I would recommend Aviva to a friend
- By:
- Cardiffian
- Gender:
- Female
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Cardiffian