Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1867 customer reviews

Rating breakdown

1867 reviews

  • 5 stars awarded by 1401 reviewers
  • 4 stars awarded by 342 reviewers
  • 3 stars awarded by 51 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 52 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Filter reviews
Sort reviews
Rated 4.6/5 based on 1867 customer reviews

AngryVictim gave this product an overall rating of 5 / 5

Claim review

Very helpful

Having never experienced a burglary before we didn't really know what we were doing when claiming. The staff member was extremely helpful and took the stress out of the situation. The claim was resolved that day which helped give a bad experience a positive ending.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

AngryVictim

Togger gave this product an overall rating of 5 / 5

Claim review

Fast and fair.

Distaster struck when I dropped my camera. I was gutted, less than a year old. Filled out claim, sent off receipts and photo of damage. Replaced within a week. Cannot fault the service. I normally shop around for the best price for insurance. You do not know how good your insurance is until you have to claim. Aviva provided an excellent service. I will renew.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Togger

ficklecustomer gave this product an overall rating of 5 / 5

Claim review

Claims

Great customer service - get to speak to a real person, not held on the phone for too long, and call back service.

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

ficklecustomer

jenwrenwren gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service

I first put all the details on line to get a quote for house insurance as we were moving , then I rang Aviva to check my options before going ahead. The staff were very helpful and knowledgeable and were able to not only set up my new house insurance using the quote but also to cancel my old house insurance and to use the refund due to me to cover the new policy price. Address was also changed on my motor insurance which saved me not having to make another phone call. Very good service all round.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jenwrenwren

aw5879 gave this product an overall rating of 5 / 5

Buyer review

Quick and easy to set up

Good cover and services. The website makes it really easy to look at the policy and the multi policy discounts meant that the prices are really competitive for the cover that is being offered.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

aw5879

Mickw gave this product an overall rating of 3 / 5

Buyer review

Review

Helpful staff, needed cover quickly so policy OK for the moment

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5

Mickw

cazjim09 gave this product an overall rating of 5 / 5

Buyer review

Plenty Of Choice

You get what you pay for! Basic peace of mind or fully comprehensive!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

cazjim09

Janchris gave this product an overall rating of 5 / 5

Buyer review

Great service

Easy and quick to set up on line. Also very efficient Customer Service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Janchris

Back to top