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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 796 customer reviews

Rating breakdown

796 reviews

  • 5 stars awarded by 559 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 796 customer reviews

MikeD gave this product an overall rating of 4 / 5

Good product but lacks Depth

Just purchased aviva plus house insurance very pleased with contents except restricted in paying in full. You are forced to pay a monthly premium and I belong to the old school of paying for everything up front.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thank you for your positive review Mike. AvivaPlus is on a subscription model and can be cancelled any time without an administration fee. As it's paid on card, there is also no interest charge whatsoever, so there is no extra fee for paying monthly (unlike traditional insurance products). I hope this helps explain why upfront/annual payment is not offered, but we appreciate and have noted your feedback on this matter.

Yannis, Aviva Web Team

MikeD

Rosi gave this product an overall rating of 5 / 5

One of the best

Excellent service, reacted to my problem fast and efficient.. I highly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Rosi

Budgie gave this product an overall rating of 5 / 5

Great customer service

Aviva claims representative was very helpful and made the process seamless

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Budgie

Badger gave this product an overall rating of 4 / 5

Straight forward online application. Reasonable price. Good cover.

Bought property insurance online. Application was straight forward and price compared reasonably with other providers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Badger

Stevie gave this product an overall rating of 5 / 5

Easy and value for money

Home insurance. One third the cost of the old policy I had with another company for 20 + years.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stevie

Sally gave this product an overall rating of 4 / 5

Good so far

Not tried and tested yet but easy to purchase. Beware first payment goes out immediately not day you choose to pay

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Sally

A customer gave this product an overall rating of 5 / 5

Excellent, speedy and fair

I recently made a claim for my rental property. We had a leak and the kitchen ceiling fell in. Aviva arranged for the loss adjusters to work with my property manager and everything was carried out effectively and efficiently. A fair price was quoted with no ducking and diving! Very honest and fair. Thank you!

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Syed1010 gave this product an overall rating of 5 / 5

Simple and Excellent Value for Money

I was looking to home insurance and was directed through to Aviva from a price comparison website. The process was so simple and made easy to purchase. I am making a saving too! Brilliant!!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Syed1010

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