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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 847 customer reviews

Rating breakdown

847 reviews

  • 5 stars awarded by 556 reviewers
  • 4 stars awarded by 119 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 25 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 847 customer reviews

A customer gave this product an overall rating of 5 / 5

Good Value Home Insurance

I bought Home Insurance without hesitation because Aviva listened to my case where my previous insurance did not want to know. I am also considering to add my Motor Insurance with my wife’s when is due for renewal. I recommend Aviva.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tgfriday gave this product an overall rating of 4 / 5

Very helpful lady but a long wait to speak to a human

House and contents insurance renewal. Helpful lady found a major problem and corrected it for me as it could have been disastrous. Some information is difficult to absorb in a phone call, so the option to read this before committing to payment would be helpful. Computer communication relies on a prescribed format and some assumptions which do not apply to all., and hence can be inflexible. However overall I was happy with the service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tgfriday

Stormzy gave this product an overall rating of 5 / 5

Easypeasy home insurance

Great value buildings & contents insurance purchased 10 June. Very happy with the fact that can pay monthly at no extra cost( great now retired)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stormzy

Stuart gave this product an overall rating of 1 / 5

Buy cover and can't access it!

I bought my house and contents insurance with Aviva. Following my purchase I received the confirmation email and when i click through to view my policies or simply log in to the site, I'm told 'we could not find any policies to view'. The money has come out of my bank account and I don't have access to my policies, very concerning! Tried to contact Aviva, the chat bot tells me to call and when I call I'm on hold too long so haven't got through to speak to anyone.

By:
Gender:
Male
Age:
25 to 34

Stuart

A customer gave this product an overall rating of 5 / 5

Exceptional Online Experience

As I already have policies with Aviva along with a MyAviva account, adding a Home Insurance policy was a ten minute affair. I chose the most comprehensive policy on offer and saved money on my existing cover.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Milt gave this product an overall rating of 5 / 5

Flood claim

Following a flood in our house, Aviva handled the whole thing promptly and professionally. We were assessed and repaired within 3 weeks. I can’t thank them enough.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Milt

Sramusobr gave this product an overall rating of 5 / 5

Competitive Price

Don't bother using the price comparison sites you will get a cheap price here with interest free payments This was for my house I will get my motor insured here when it comes to renewal time Very impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sramusobr

LucaPasq gave this product an overall rating of 5 / 5

Excellent service and value

Easy to use and great value for money! Would definitely reccomend to a friend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LucaPasq

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