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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1051 customer reviews

Rating breakdown

1051 reviews

  • 5 stars awarded by 417 reviewers
  • 4 stars awarded by 108 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1051 customer reviews

Morgan gave this product an overall rating of 4 / 5

Great company to deal with

I received such great customer service from Aviva in the past for my car insurance that I decided to get my contents insurance from them too. The process was very easy to do online and I saved some money too, as I already have other policies with them.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Morgan

Sidnea gave this product an overall rating of 5 / 5

Excellent customer service

I bought house insurance. The Customer Service Team were excellent. They dealt with my enquiry quickly and efficiently.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sidnea

Lee32 gave this product an overall rating of 5 / 5

Home & Contents - MyAviva App

Having all my policies with Aviva and using the MyAviva App is an amazing experience - I just hope they can beat my car insurance quotes this year then I'll have everything in one place in an amazing app!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lee32

Roseybank gave this product an overall rating of 5 / 5

Great service

I bought home insurance and car insurance. Did it on line and through a telephone conversation. First class service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roseybank

Roger gave this product an overall rating of 5 / 5

Simple ,easy and quick

House hold policy. Very competitive. Online ,User friendly. Of course - the proof of how good the insurance is if you have the misfortune to make a claim. However - if my car insurance cover is anything to go by l could not rate them highly enough after having my car stolen. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roger

Nobby gave this product an overall rating of 5 / 5

Really good company

Have used this company before really on the ball and very easy to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nobby

BigDan gave this product an overall rating of 5 / 5

Good value from a big UK Insurance company

Good service from a good company at a fair price who allowed my brother to help as I don't have capacity. But he is on record with authorisation to act on my behalf.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

BigDan

Daddycelt gave this product an overall rating of 5 / 5

House building insurance

Very simple on line application with fields already completed from earlier products. Good App to give you the information you need

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daddycelt

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