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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1180 customer reviews

Rating breakdown

1180 reviews

  • 5 stars awarded by 547 reviewers
  • 4 stars awarded by 136 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 24 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1180 customer reviews

trustfate gave this product an overall rating of 5 / 5

Comfortable

Bought buildings and contents insurance from Sandra of Glasgow. What a patient helpful chatty friendly lady. Felt I had a new friend at end of sale. She went through everything with calm unlimited knowledge. Was confident that best product was taken and all contents covered x

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trustfate

Chris gave this product an overall rating of 4 / 5

Good customer service

Made errors online when renewing my house insurance so sent them an email which was answered and problem resolved within 24 hours. No hassle.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chris

marburynumis gave this product an overall rating of 5 / 5

Excellent home insurance

Aviva was recommended to me by a professional association I belong to and they did not disappoint. Getting home insurance and high value collectibles is difficult enough and impossible at an economic premium but AVIVA did it quickly and smoothly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

marburynumis

jrmx gave this product an overall rating of 5 / 5

Good Product

Basic house insurance. Good website, features and price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

jrmx

Brookgreen gave this product an overall rating of 5 / 5

Very helpful service

I bought home insurance for home and contents. I decided to get a quote from Aviva as I am a shareholder and can get a discount. Everyone I spoke to was very helpful and knowledgeable and everything was easy to set up. I felt that everyone I spoke to was well trained. They were able to answer all my questions easily and take me through the process of setting up the insurance and payment on line through my existing MyAviva account. It was lucky that I was covered as my home has been affected by the recent floods and I have had to make a claim. Again, everyone I have spoken to has been very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Brookgreen

Geoff gave this product an overall rating of 5 / 5

Great customer care

Buildings and Contents Insurance. Very good value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Geoff

Michael gave this product an overall rating of 4 / 5

Impressive Aviva.

As a pensioner ( of some longevity) I ventured onto the Aviva website in order to seek a quotation for buildings and contents cover. My past experience of using such sites had left me frustrated for the most part. Not so Aviva. The site was user-friendly. The response time was speedy. The quotation was competitive and the follow-up professional. I won't say that suddenly I am converted to all websites, but first class from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Michael

IreneD gave this product an overall rating of 5 / 5

Good customer service when I spoke to an advisor and easy to set up my insurance online.

I have bought house insurance at a very reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

IreneD

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