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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1110 customer reviews

Rating breakdown

1110 reviews

  • 5 stars awarded by 469 reviewers
  • 4 stars awarded by 121 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 21 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1110 customer reviews

Viev gave this product an overall rating of 5 / 5

Covered everything I wanted

Have both car, house and contence cover. Financially ecomical to my needs

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Viev

pigeon gave this product an overall rating of 5 / 5

good quick service

house and contents insurance at a good value compared to other insurance companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

pigeon

Happy gave this product an overall rating of 4 / 5

Happy

Came to you for house and contents insurane. Found the site pretty easyto use found additional cover a bit complicated when trying to compare with another company but other than that all good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happy

Chas gave this product an overall rating of 5 / 5

Chuckie1956

Home and contents insurance we purchased this at a very good price for both.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chas

Sonia gave this product an overall rating of 5 / 5

Great customer service

I have had multi car insurance for many years with aviva and they have been excellent. From their prices to their customer service. Highly recommended

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sonia

Bruce gave this product an overall rating of 4 / 5

Good experience with salesperson

House contents and building insurance at a much better price than our old insurer with more coverage. Of course the real test of insurance is when a claim is made so hence 4 stars as we fortunately have not needed to claim yet.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bruce

butchy72 gave this product an overall rating of 4 / 5

Friendly staff

House Insurance purchased from Aviva. Lovely friendly staff and great online experience. Throw away all your paperwork. All your documents are stored online and you can also see them in the App too. Renewals are easy too and can all be done online. Good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

butchy72

Yorkie gave this product an overall rating of 5 / 5

Happy customer

I have bought home insurance . I was not happy with the price quoted by my old insurers .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yorkie

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