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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 729 customer reviews

Rating breakdown

729 reviews

  • 5 stars awarded by 545 reviewers
  • 4 stars awarded by 125 reviewers
  • 3 stars awarded by 25 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 20 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 729 customer reviews

Kenny gave this product an overall rating of 4 / 5

Over all a good experience

Switched to Aviva for building and home insurance. As promised, no annoyingly detailed questions about exact type of door locks etc and a highly competitive quote was offered.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kenny

Andy gave this product an overall rating of 2 / 5

Ok quote dreadful follow up

Quote fine but follow up in terms of email providing policy very poor I have a policy , can I retrieve it - no Useless

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Andy

Lezzo gave this product an overall rating of 5 / 5

Great value

Great value quote for house and contents. Easy to use site and well structured product. Particularly pleased with unlimited building and contents cover as avoids messing about with working out values etc.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lezzo

gwen gave this product an overall rating of 5 / 5

Easy to follow website plus friendly staff when I needed to phone

Household and building insurance at a very reasonable price plus 20 percent discount as I have other cover with them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gwen

Nanny gave this product an overall rating of 5 / 5

Easy to set up.

Home Building Insurance Easy to set up online , help available quickly for any questions

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nanny

wilbur gave this product an overall rating of 5 / 5

Good value

I had to renew my house and contents policy and had been advised that certain add ons were no longer available. I spoke to lady at aviva who talked me through the process and I saved a lot of money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

wilbur

John gave this product an overall rating of 5 / 5

Contents insurance

Did everything on line in no time at all. Excellent value for money and all done with no hassle. Well pleased and would recommend to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

Jerry gave this product an overall rating of 5 / 5

I wish every company was like this!

First time with Aviva; great website and easy to use. Call centre staff very knowledgeable and helpful. Premium was half that of our previou insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jerry

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