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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1000 customer reviews

Rating breakdown

1000 reviews

  • 5 stars awarded by 510 reviewers
  • 4 stars awarded by 122 reviewers
  • 3 stars awarded by 28 reviewers
  • 2 stars awarded by 15 reviewers
  • 1 stars awarded by 27 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1000 customer reviews

Geok gave this product an overall rating of 5 / 5

Focused offer

Bought comprehensive home insurance which matched requirements. No hassle in getting right terms

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Geok

Jonah gave this product an overall rating of 3 / 5

Confused!!

Aviva wrote to us saying our home insurance would be cancelled as they were not continuing with this particular cover and saying we should find cover somewhere. We did, we got a better quote from Aviva - how weird is that?

By:
Gender:
Male
Age:
65 or over

Hi there, the policy which was cancelled may have been either through a broker, or one of our older policies which were out of date. Due to changed and improvements to our policies we gradually phase these out. I hope your new policy meets your needs at a competitive price. Many thanks

Will, Social

Jonah

Richard1798 gave this product an overall rating of 3 / 5

My Avvia doesnt work

Despite a number of calls my policy is still not visible on my Aviva which is extremely frustrating

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I'm sorry to hear this, if this has been raised to the IT team they'll be working on getting this fixed for you. We're able to issue you email/paper documents in the meantime if required. Please do let us know if you would like this organised. Many thanks

Will, Social

Richard1798

Sunsetcook gave this product an overall rating of 5 / 5

Great and Simple products

Easy to arrange and simple products - not complicated to understand and value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sunsetcook

Westyboy gave this product an overall rating of 5 / 5

Quick easy service

Good price, quick friendly service, policy documents easily accessible through the app on my phone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Westyboy

sedella gave this product an overall rating of 5 / 5

Prompt & easy to understand quote

House insurance bought, very quick response and good value

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sedella

Moggy gave this product an overall rating of 5 / 5

Great value cover

I bought home buildings and contents cover, with optional extras from Aviva and saved money. It covered everything I needed. Great.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moggy

Magdalene gave this product an overall rating of 2 / 5

customer service

I have car and home Aviva insurance. Paid in advance 18/10 /19 for the latter and requested the documents including Insurance certificate to be posted ..Still am waited!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

I'm very sorry to hear you're still waiting for your paper documents to be received. I can confirm we've re-issued them in the post for you & you'll receive them within 10 working days.

Rich, Aviva Online Team

Magdalene

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