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Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 970 customer reviews

Rating breakdown

970 reviews

  • 5 stars awarded by 534 reviewers
  • 4 stars awarded by 125 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 14 reviewers
  • 1 stars awarded by 27 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 970 customer reviews

Hemm gave this product an overall rating of 5 / 5

Excellent experience buying insurance

I was comparing insurance companies house and car insurance by price and coverage. I found the Aviva website superb and policy options were well presented and easy to understand. The whole process from start to finish was informative, easy to use with highly competitive prices for cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hemm

SteveC gave this product an overall rating of 4 / 5

Good customer service

Helpful and efficient staff - quickly sorted out the issue. Professional, courteous and effective.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

SteveC

SandraNN gave this product an overall rating of 5 / 5

Good Service, simple transaction

Car and home insurance - Car renew joint policy, House and bike

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SandraNN

Clemdc gave this product an overall rating of 5 / 5

Home insurance

Purchased home insurance which was very competitively priced

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Clemdc

Dilip gave this product an overall rating of 5 / 5

Great Customer

Excellent service provided by very friendly staffs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dilip

gloria gave this product an overall rating of 5 / 5

great help form staff

needed to renew home ins at a good rate it was easy to renew

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gloria

KARKBY gave this product an overall rating of 5 / 5

easy to use site

I renewed my Home/Buildings insurance with Aviva Plus it was straight forward, easy to navigate around the web site, usually I need to speak to someone over the phone but this was self explanitory

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

KARKBY

MUha gave this product an overall rating of 1 / 5

bad experience

I purchased a home insurance from Aviva website. In first week of insurance,I got a better offer for home insurance from my council. So I decided to cancel nd quit Aviva. According to information on Aviva terms and condition pack, I can cancel insurance within 28 days without any penalty if I am not satisfied and can claim refund. However When I made call to Aviva customer service ,the person on the phone insisted that I have to pay for 10 days home insurance. When I asked the person that I am cancelling my policy within 28 days of cooling off period. His answered that as its within 28 days of cancellation period that's why no charging cancellation fee but i have to pay for 10 days insurance. Very disappointed and poor service

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

I'm sorry to see your review today. When cancelling once a policy has started we will charge a premium for the time you have been covered, as should anything have happened to your home you would have been able to make a claim on the policy for the damages. That does mean we will charge you for the cover you had in place for those few days. I've emailed you more detail so we can discuss this further. Thanks

Katie, Social Response Team

MUha

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