Overall rating
This product has been awarded an overall rating of from 1159 customer reviews
Rating breakdown
1159 reviews
- 5 stars awarded by 523 reviewers
- 4 stars awarded by 130 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 23 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Viev gave this product an overall rating of
Covered everything I wanted
19/04/2021
Have both car, house and contence cover. Financially ecomical to my needs
I would recommend Aviva to a friend
- By:
- Viev
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Viev
pigeon gave this product an overall rating of
good quick service
14/04/2021
house and contents insurance at a good value compared to other insurance companies
I would recommend Aviva to a friend
- By:
- pigeon
- Gender:
- Male
- Age:
- 65 or over
pigeon
Happy gave this product an overall rating of
Happy
14/04/2021
Came to you for house and contents insurane. Found the site pretty easyto use found additional cover a bit complicated when trying to compare with another company but other than that all good
I would recommend Aviva to a friend
- By:
- Happy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Happy
Chas gave this product an overall rating of
Chuckie1956
13/04/2021
Home and contents insurance we purchased this at a very good price for both.
I would recommend Aviva to a friend
- By:
- Chas
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chas
Sonia gave this product an overall rating of
Great customer service
12/04/2021
I have had multi car insurance for many years with aviva and they have been excellent. From their prices to their customer service. Highly recommended
I would recommend Aviva to a friend
- By:
- Sonia
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sonia
Bruce gave this product an overall rating of
Good experience with salesperson
12/04/2021
House contents and building insurance at a much better price than our old insurer with more coverage. Of course the real test of insurance is when a claim is made so hence 4 stars as we fortunately have not needed to claim yet.
I would recommend Aviva to a friend
- By:
- Bruce
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Bruce
butchy72 gave this product an overall rating of
Friendly staff
06/04/2021
House Insurance purchased from Aviva. Lovely friendly staff and great online experience. Throw away all your paperwork. All your documents are stored online and you can also see them in the App too. Renewals are easy too and can all be done online. Good price.
I would recommend Aviva to a friend
- By:
- butchy72
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
butchy72
Yorkie gave this product an overall rating of
Happy customer
06/04/2021
I have bought home insurance . I was not happy with the price quoted by my old insurers .
I would recommend Aviva to a friend
- By:
- Yorkie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Yorkie