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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Amingo gave this product an overall rating of 5 / 5

The information contained was easily understood and great customer service

I have purchased travel and home insurance from Aviva. It was very quick and straightforward.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Amingo

Fredo gave this product an overall rating of 5 / 5

AvivaPlus

Just switched to AvivaPlus Home Insurance following another annual increase from previous insurers. Attracted by promise of no price increase and interest free monthly payments. Obtaining quote was simple and cheaper so I had an easy decision.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fredo

Mukundan gave this product an overall rating of 5 / 5

Easy to get quote and purchase online

I wanted to switch my home Insurance and did it online in Aviva with simple questions to answer. Since I already have my car insurance with Aviva I thought I will get a better deal for my Home Insurance which I did and am happy with the price quoted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mukundan

guitardave gave this product an overall rating of 5 / 5

the young chap who arranged my home/contents cover was very helpfull and polite

i purchased home/contents insurance which was much cheaper than halifax insurance and was like for like cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

guitardave

Howie gave this product an overall rating of 4 / 5

Good

This was home insurance Clear and understandable policy and premium calculation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Howie

Dave gave this product an overall rating of 5 / 5

Sapper3458

House and contents insurance for the coming year. When requesting a quote, very quick response and allowed to ponder for 30 days if needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dave

Diamond65 gave this product an overall rating of 5 / 5

Wonderful

Building and contents insurance I am really happy with my insurance It now gives me peace of mind

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Diamond65

Nandi gave this product an overall rating of 5 / 5

Great company

Very good competitive quote for landlords insurance, I'm happy with price and service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nandi

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