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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

BISSO gave this product an overall rating of 5 / 5

FANTASTIC CUSTOMER SERVICE

I HAVE BEEN RECOMMENDING AVIVA TO MY FRIENDS THEY HAVE BEEN CONTACTING YOUR OFFICE .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

BISSO

DaveH gave this product an overall rating of 5 / 5

Great cover at a very good price

I have bought home & contents insurance At a third of the price I have been paying for the past 10 years . The Aviva policy was also much better than my last providers . Thank you Aviva for your First class service .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DaveH

JohnR gave this product an overall rating of 5 / 5

Easy to obtain policy for our needs

Home Insurance policy we found fitted our needs excellently

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JohnR

Arizona gave this product an overall rating of 5 / 5

As advertised

Saw and heard their adverts so thought I would give them a try. Good price and hassle free as advertised. Many thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Arizona

Bored gave this product an overall rating of 3 / 5

Why is it when I buy something there are always mistakes and I have to keep on ringing back?

I bought some house insurance. When the paper copy got to me (and the insurance had started) it was for another address (although the billing details were for my address - very difficult to notice that my address was not covered). Rang up customer service - was 139 difference (I should have paid more). They listened to the tape of my purchase. Rang me back said it was all changed. No fee. Wasn’t changed on line (said I needed to pay 139), again I nearly didn’t notice. Rang back. Have an email now but no paper copy as requested. Why is it impossible to buy home insurance with one call?

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm very sorry to read your review & to learn of your experience with us.This certainly isn't the high standard of customer service we aspire to. I understand that you shouldn't have had to chase us up to get this fixed or for there to be an issue in the first instance. However, I can see that all has now been resolved and we've waived the additional premium for you due to our error. I have sent you an email so that we can resolve this.

Tasha, Aviva Social Media Team

Bored

Citygirl gave this product an overall rating of 4 / 5

So far so good

Having bought my car insurance this year through Aviva, I decided to get a quote for home insurance. I saved £70 compared to the renewal quote from my previous insurers. That seems pretty good to me.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Citygirl

MrGrumpy gave this product an overall rating of 1 / 5

Not Happy

Claimed for broken window, when asked if it turns out to be cheaper than my excess what do I do. Oh you just cancel the claim. Ok . Company come out ,have a look , in the mean time I get a quote from a local glazier and it’s less than the excess. I phone to cancel the claim and then get a bill for nearly £200 for a call out fee!!! £50 more than a replacement window supplied and fitted. No wonder insurance is expensive if that’s what they charge aviva just for a quote !!!

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to hear of this, If you haven't yet raised your concerns with your claims advisor about the issue please do send them an email, they'll be more than happy to get everything logged for you. Many thanks

Will, Aviva Social Media Team

MrGrumpy

ffff gave this product an overall rating of 1 / 5

Terrible customer service. Unnecessary emails.

Bought home insurance. Insurance fine, but all unnecessary emails and no way of stopping these. No one answering the phone; just a whole load of options leading to yet more options none of which was appropriate.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Thanks for taking the time to leave a review and I am sorry to hear this. There should be an option at the bottom of the email that lets you unsubscribe, and the contact number for the home team is 0800 656 9717 for customer service inquires.

John, Social Media Response Team

ffff

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