Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Sort reviews
Rated 4.5/5 based on 1207 customer reviews

SMAB gave this product an overall rating of 5 / 5

Great value for money

AvivaPlus Home insurance Comprehensive coverage for home buildings and contents insurance at an excellent price, saving me more than half on my renewal quotation from my previous insurer. Loved the option to pay monthly interest free. Website very easy to negotiate and complete relatively quickly. Easy to see the cost of any add-ons and varying the excess. Would thoroughly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SMAB

Torrs gave this product an overall rating of 4 / 5

Good value for Money with No strings

I've recently purchased a house contents insurance from Aviva, it is extremely comprehensive and is exactly what I need for my property. My father purchased the policy on my behalf, and he was fully supportive of my choice. He has over the years used a number of different companies for his own personal insurance, so I was guided by his expertise and his recommendation for Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Torrs

Merval gave this product an overall rating of 5 / 5

Everyone very polite and friendly

I had a small water damage claim and as I am disabled opted for Aviva to manage the claim. A surveyor came round measured up told me to use Carpet right as I would get an addition additional 20% off of their prices. I was sent a cheque and after the Carpet right estimator came round we went back to the shop for a quote, the cheque I was sent did not cover the amount so I had to go back to the claims company send them a copy of the estimate and wait for them to consider my claim, which they then accepted. I am now waiting for the balance amount to be paid. I thought they would take care of everything but I could have gone to a local company submitted my own claim and got the same result. The additional 20% only benefitted the insurance company. I have no problem with Carpet right as they were very efficient, but the whole thing was a bit drawn out.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
3 / 5
Speed of resolution
5 / 5
Customer experience
3 / 5
Fairness
2 / 5

Merval

Phil gave this product an overall rating of 5 / 5

Home Insurance

Aviva Home Insurance . Good website easy to understand with 3 level's of insurance to choose from with competitive pricing . The top premium policy you pay monthly but with no extra costs . Recommended .

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

Noddy gave this product an overall rating of 5 / 5

my Insurances have not taken effect yet but up till now Aviva have been very helpful and behaved the way one hopes all insurance companies would react

I have taken out both house/contents and car insurances. So far everything has been dealt with very professionally by Aviva. Neither have taken effect so I cannot tell about any future possible claims. Both quotes were very fair and covered exactly what I wanted. So far Aviva cannot be faulted as to service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Noddy

Jean47 gave this product an overall rating of 4 / 5

New customer

Good cover, price and monthly payments at no extra charge.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jean47

fawsley gave this product an overall rating of 5 / 5

very good

Great service and prices , the best price and service ,and no charge for paying monthly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fawsley

Jeff gave this product an overall rating of 4 / 5

Excellent customer service.

Whilst given excellent service I was disappointed that I was not afforded the opportunity to pay for the policy via a one off payment. Other policies were offer but for some reason we're more expensive when paying in full.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jeff

Back to top