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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1040 customer reviews

Rating breakdown

1040 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1040 customer reviews

Gilly gave this product an overall rating of 5 / 5

Great Service

Home & contents Insurance what more can I say that's what I have insuard

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gilly

Lizz gave this product an overall rating of 2 / 5

Poor service for long timd customer

Was forced to change policy then given wrong information.

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sad to hear of this, this isn't how customers should be treated. Did you manage to get everything sorted? We're really happy with our new AvivaPlus insurance it provides you with the service we anticipate.

Will, Aviva Social Media Team

Lizz

Beaker gave this product an overall rating of 5 / 5

AMazing service

Cannot praise the claims handling enough from report to payout was less than 7 days - amazing!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Beaker

Swiss gave this product an overall rating of 5 / 5

Recent experience

Purchased Aviva plus products for car and house insurance. Went for premier cover in both cases. Very pleased with cover provided and service obtained over the phone when queries were answered. Thouroughly recomment Aviva .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Swiss

maggue gave this product an overall rating of 5 / 5

Superb service

I spoke with 2 people at arriva one for buildings and contents and the other fir car insurance. I was treated with respect, they both head of knowledge , were extremely helpful and the result was I purchased both products and great prices

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

maggue

madamePJ gave this product an overall rating of 5 / 5

Customer focused

Just bought house insurance and found the whole process so much easier than I expected. I was actually putting it off as I was expecting to fill in loads of details about the house, alarm, locks etc. None of this. I just picked the highest level of cover so I have total peace of mind if anything goes wrong. You clearly know that simplicity is key for customers and you ever fail to deliver

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

madamePJ

cazlo gave this product an overall rating of 5 / 5

Quick and easy Great value

I purchased home contents insurance and was impressed with the cost and the speed of the purchase. I will look at Aviva again when considering a purchase

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cazlo

Treasure gave this product an overall rating of 5 / 5

Same cover as my previous insurance company but cheaper.

Both my home insurance & car insurance were cheaper than my previous cover, car insurance very much so. Would recommend others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Treasure

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