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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Phonecodesuk gave this product an overall rating of 5 / 5

Great service best prices

I brought car insurance with aviva via there online service. It was the cheapest I found there aviva app is great for making changes to your policy like new car or adding different services. I rate aviva as one of the best insurance companies I have ever been with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phonecodesuk

LIZZIE gave this product an overall rating of 5 / 5

GOOD CUSTOMER SERVICE,EXTREMELY HELPFUL AND UNCOMPLICATED .

BUILDING AND CONTENTS INSURANCE HELPFUL STAFF WHICH MADE EVERYTHING EXCEPTIONALLY EASY

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LIZZIE

Larry gave this product an overall rating of 5 / 5

Price

Home and contents bought on line price couldn’t beaten

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Larry

Kazza gave this product an overall rating of 5 / 5

Excellent service

Household Insurance. So easy to complete online and when I was not sure of something customer services was a great back up

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazza

Callum gave this product an overall rating of 5 / 5

Superb customer service... excellent telephone manner and above and beyond with helping to buy the correct. product

Aviva have proved to provide wonderful customer service and easy claims service when I made a claim on an accident policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Callum

JJSH gave this product an overall rating of 4 / 5

Does what I need

Home buildings and contents insurance, easy to complete the online purchase and fulfilled all my needs AND was 100 pounds cheaper than my renewal quote. What’s more, Aviva contributed 30 pounds through Easy Fundraising to my chosen charity!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JJSH

Scrappysenior gave this product an overall rating of 5 / 5

Great price!

Building & Contents insurance meeting like for like with our previous insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scrappysenior

Dobndeb13 gave this product an overall rating of 3 / 5

Very poor after sale care

My policy renewed post claim and had increased 150%. I claimed after a fire, (£1200) managed to extinguish ourselves, caused by a hotpoint washing machine. Hotpoint replaced the machine, engineer admitted it was their fault, aviva told this!!!! I asked aviva, at the time, to refund my excess, they said they would chase up hotpoint yo claim it back. 6 months later nothing, no contact from the claims team and a huge increase on my premium. GUTTED!!!!!

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to read your review today. I can see a formal complaint has been logged and our customer care team will be in touch to help resolve the issue for you. Please accept my sincere apologies for any inconvenience and hardship this process and the limited contact may have caused you - the team will do what they can to resolve the problem.

Yannis, Aviva Web Team

Dobndeb13

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