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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

SteveX gave this product an overall rating of 4 / 5

Very good prompt service with info provided clearly at each stage after the inital shock that I was not fully ninsured for a high value item.

Engagement ring lost a side diamond from the display.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
3 / 5

Hi Steve, I'm sorry to hear of what happened to an item as important as your engagement ring. It's unfortunate it was not insured for per the cover details, but we're grateful for your positive review and to hear that our staff was able to explain and assist in the situation.

Yannis, Aviva Web Team

SteveX

DFdf gave this product an overall rating of 3 / 5

Well... it's not bad, but...

I have now got both car and home insurance on the monthly payment. It's convenient to do this, and I am fairly happy about the fact that I will have to renew them both in sync in future. The main complaint I have is that they make you use a credit card. What's wrong with Direct Debits? To my mind they're more secure and you don't have to change them when the card expires or the card provider sends a new one (which they seem to do a lot these days). Bring back the DD, I say.

I would recommend Aviva to a friend

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Thanks for choosing to insure your car & home with Aviva. Our new AvivaPlus policies take payment on a monthly basis but from a debit or credit card like lots of subscription services do rather than paying via a direct debit basis. This avoids making any application for credit or being charged for credit. We are still able to offer our classic policies on a monthly direct debit basis though should customers wish. If there's anything further we can assist you with please don't hesitate to let us know. Many Thanks.

Jen, Social Media Response Team

DFdf

Marsie73 gave this product an overall rating of 5 / 5

Great service & cover

Simple, clear product. Perfect for our needs. Great customer service. Trusted brand. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marsie73

Caza gave this product an overall rating of 5 / 5

Very reasonable price

I’ve purchased home insurance and have saved nearly £300.00 from my usual insurer, all the same features. I already have a Aviva multi car so therefore got a very good discount, shame I didn’t realize before, I would have saved a lot of money over the last few years

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Caza

DaveH gave this product an overall rating of 5 / 5

Great price

Great price home insurance. Quick and easy to arrange. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DaveH

trkbyron gave this product an overall rating of 5 / 5

Good quote

Had the most competitive quote for an empty property that I own,better than anyone else in the industry.Should have had Aviva quote me last year as well.Needless to say I took the quote and and have saved a considerable amount on the new premium.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trkbyron

Gleds gave this product an overall rating of 5 / 5

Great purchase

Web site easy to follow and not complicated like other sites straight forward questions and straight to the point cover on the insurance. Great experience and purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gleds

Shrunkhummer gave this product an overall rating of 4 / 5

Helpful staff

Really helpful staff on the phone, we have an electric wheelchair which we managed to include on our home insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Shrunkhummer

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