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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

Shrunkhummer gave this product an overall rating of 4 / 5

Helpful staff

Really helpful staff on the phone, we have an electric wheelchair which we managed to include on our home insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Shrunkhummer

Adriancbfa gave this product an overall rating of 4 / 5

Burst Water Tank

Water tank burst and came through lounge ceiling leaving a hole, crack, and stain. Loss adjuster visited within 3 days and was really helpful. Claim settled within a week and Aviva responsive to my needs. Impressive service and many thanks.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Adriancbfa

Veryefficientandknowledge gave this product an overall rating of 5 / 5

Great service

Bought home insurance excellent value and so simple and hassle free .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Veryefficientandknowledge

ToLi gave this product an overall rating of 4 / 5

Painless Process

Home Insurance - easy to obtain a quote, although due to house roof type, had to phone Aviva. They ran through the details in about 5 mins., and I confirmed the policy with them. A competitive price, and significantly lower than my renewal price with existing provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ToLi

Ezza gave this product an overall rating of 5 / 5

great service

I got a great price quoted from Aviva for both mine and my wife's car so I asked about house insurance again a great price I also mentioned I am a shareholder low and behold an added bonus the price came down again dont waste time looking for a better deal you won't find one

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ezza

PPan gave this product an overall rating of 5 / 5

EASY FORMS

The questions were easy and straight forward to answer and didn’t necessitate having to go away and search for answers. Such as when was your house built. When I telephoned to ask a question the conversation was quick and to the point. The easiest I have found such a transaction in 50 years. I have already recommended Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PPan

lillian gave this product an overall rating of 4 / 5

slow but good

the work was excellent the guy cleaned up very well and was very pleasant

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
3 / 5
Fairness
4 / 5

lillian

Aditi gave this product an overall rating of 1 / 5

Very poor customer service

Allegedly I can access policy documents online. I have been unable to do so since renewing my policy 3 weeks ago. 5 days ago I received a letter from customer services telling me that my complaint had been closed because the matter was resolved. It isn't, Aviva. Sort it

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi there, thanks for sending this over. I've emailed the complaints team requesting that the complaint is re-opened for you. They'll be in contact. Apologies about the miscommunication.

Will, Social Media Response Team

Aditi

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