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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Meit gave this product an overall rating of 3 / 5

Disappointed

I had to make a claim and because I did not want to get the replacement product over the Internet and wanted to go to the shop (it was a bike replacement) myself I was given a lesser amount and was not even given the value of the locks that were stolen which that would have given me if I had gone through the company on the internet. Was very disappointed.

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
2 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thanks for taking the time to leave a review, if you have not already raised your complaint with the claims team, please get in touch on : Social@aviva.com With your policy number and the details of our situation and we will raise this with the claims team for you. Kind regards

John, Aviva Online Support Team

Meit

A customer gave this product an overall rating of 4 / 5

Home Insurance

After feeling very let down by our previous insurer who hadn't had the decency to flag that they had significantly less expensive policies that would have met our needs (for the past MANY years), we decicded to do an in-depth trawl of what else was available. In so doing we found your website, which we have recently used for our policy for our car, and discovered that we could save anything from 1/3 to 3/5ths on our annual premium. Guess what we did? Answers on a postcard!

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Fred gave this product an overall rating of 5 / 5

Excellent service

Absolutely no hassle, everything went very smoothly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fred

Ralph gave this product an overall rating of 5 / 5

Helpful and unproblematic

Aviva's contact staff helped me swap my insurance policy without undue fuss or delay and it was a remarkably quick and efficient service. I also like the promise not to raise premiums for loyal customers on renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Ralph

Sassyb gave this product an overall rating of 5 / 5

Great Product

Aviva Plus Homeinsurance, it's different and it's great. Really loved that I didn't have to specify sums insured for either contents or buildings insurance. It took all the hassle and worry out of renewing my home insurance, and only had to answer a handful of questions.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sassyb

Woody gave this product an overall rating of 5 / 5

Exactly what I wanted

Buildings and contents insurance for a new build property.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woody

MRBR gave this product an overall rating of 4 / 5

Looks good

Home insurance and so far it looks good hopefully won’t have to use it!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MRBR

technophobe gave this product an overall rating of 5 / 5

easy to use website

I have just purchased building & contents insurance for home. Website was easy to juggle about and decide which products were best for me. Allowing for discount for existing customer (my car is insured with Aviva) price is competitive for better cover than previous insurer. Only thing I would prefer is to be able to pay for year up front rather than monthly. On plus side of monthly payments it seems there aren't any charges if you need to amend anything.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

technophobe

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