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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1156 customer reviews

Rating breakdown

1156 reviews

  • 5 stars awarded by 519 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1156 customer reviews

VictorMeldrew gave this product an overall rating of 1 / 5

Hounded

I arranged home insurance on-line by clicking buttons and filling in forms - no Aviva staff did anything. Since then I have been hounded every day with emails requesting I review "How well we did?" - we you did nothing I did it all. But to add insult you will not stop sending me useless emails. Yes I have adjusted my preferences, but apparently it take two weeks for you to stop!!!!

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Morning, If you haven't already logged your concerns with us directly, please contact us via Facebook or Twitter where we can assist you further. Thanks

Nat, Social Media Team

VictorMeldrew

A customer gave this product an overall rating of 5 / 5

Fast compensation and helpful quick response from call handlers

Due to break in my last claim handled very Swiftly. Out of hours doors temp solution implemented, Call handled quickly and professionally with in minutes. Thanks Slightly expensive but well worth it. I rest in piece, have also life and motor policy with Aviva, so qualify 10 percent discount too :)

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Linds gave this product an overall rating of 4 / 5

Good overall service

Bought a house insurance. Helpful support and guidance by phone. Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Linds

Marco gave this product an overall rating of 5 / 5

Value product

- Fast customer service response (very rare these days) - knowledgeable service staff - good value product - well laid out policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marco

Linhev gave this product an overall rating of 5 / 5

Safe Hands

Totally delighted with both car insurance and home insurance from Aviva. Their App is also excellent and gives you visibility of your policies in the one place. You can also view your ISA’s here if you have them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Linhev

Keeperman gave this product an overall rating of 5 / 5

Cover that I need at a reasonable price from a company I trust

Having spent over a year building a new, self-build, house I obviously needed it properly insured, I tried a number of companies that I would trust, but Aviva offered the best coverage for the best price, and I would say that it is a name I would trust having had them deal with a no-fault motor claim very well last year. The person I dealt with on the phone was knowledgeable, helpful, and friendly and got me through the process very easily.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Keeperman

Pepper gave this product an overall rating of 5 / 5

Excellent website

Chose Aviva car insurance last summer so checked them out for home insurance this month. User friendly website and competitive quote made my decision easy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Pepper

Scaley gave this product an overall rating of 5 / 5

Good

As a new customer I purchased a House and contents insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scaley

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