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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Chippy gave this product an overall rating of 5 / 5

Quick easy didn't have to travel through lots of quotes, by far the best value.

Home insurance, buildings and contents, by the far the best price, all completed online no hassle straightforward, option of payments, excellent cover for what I needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chippy

bill gave this product an overall rating of 4 / 5

good customer service

The price was competitive with a couple of others and so I accepted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

bill

AndyJ gave this product an overall rating of 5 / 5

Easy no hassle and cheap quotes

I have started to use Aviva more and more, the prices if you go direct are really good value, no need to use a price comparisson site. Even the renewals are very very copetative. I even did a policy change on the phone when I moved and again it matched the price comparrison sites. They even waived the admin fees that most companies charge. Very impressed , good customer service so what more can I say.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyJ

Pete gave this product an overall rating of 5 / 5

Simple online process

Easy to use online process, competitive priced product

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

jcba gave this product an overall rating of 5 / 5

buildings insurance

i needed building insurance i telephoned and they were very helpful in what i needed very polite

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jcba

TomB gave this product an overall rating of 4 / 5

Excellent Value

Quick quote, easy to understand language, good price and good cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

TomB

Bods gave this product an overall rating of 4 / 5

I was treated fairly

I was treated fairly and an acceptable outcome proved possible. Their manner was professional and courteous

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Bods

Excellentcustomerservice gave this product an overall rating of 5 / 5

As above

Very reasonable quote and good discount as have two other policies with Aviva I

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Excellentcustomerservice

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