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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Pamcol gave this product an overall rating of 4 / 5

Home Insurance

Been with Aviva a few years , good service, polite staff. Would recommend Aviva for all types if service

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Pamcol

Sallyann gave this product an overall rating of 5 / 5

Good customer service

House Insurance good value compared with alternatives available

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sallyann

coelacanth gave this product an overall rating of 4 / 5

Could be cheaper

Even with the 20percent member discount there were cheaper options on comparison sites. Lumping the car, motorcycle, and house and contents all with the same provider is convenient for me, but does actually cost more. I have been with Aviva for a long time, and the adverts on TV (while annoying) that now state that existing customers are treated better than new are about time. Perhaps the nudging by consumer champions are actually having an effect. I did get some very good customer service a while back after damage to my car. I am still dubious about levels of cover, particularly contents when I have a minimalist approach to clutter.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

coelacanth

Finlaybob gave this product an overall rating of 1 / 5

Required full quote process to update my cover

Had to spend over 30 minutes applying for a new quote because I needed to increase the cover on my life insurance. I was simply told that it's easier to create a new policy than to change the values of an existing one. What utter nonsense.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi there, unfortunately with life insurance when you need to make changes additional questions may be required, we cant use the previous information as this may have changed since you too your policy out. I hope this helps.

Will, Social Media Response Team

Finlaybob

Badge gave this product an overall rating of 5 / 5

Great value policy

Needing to renew my home and contents insurance, I checked comparison sites against my renewal notice and could have saved a bit. However, having already purchased annual travel insurance from Aviva, I checked their offering and was pleased to receive a much better quotation than from elsewhere while giving me better coverage. Excellent value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Badge

Albe gave this product an overall rating of 5 / 5

Great Home Insurance

All I can say its too good, after my last insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Albe

ianmacgee gave this product an overall rating of 5 / 5

excellent service

Initially moved my car insurance to Aviva having been with my previous insurer for 15+ years as Aviva beat their renewal premium by a substantial sum. Having done that, Aviva also won my home insurance on a better quote for a better policy than I had with my previous insurer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ianmacgee

Janco gave this product an overall rating of 5 / 5

Excellent customer service

Home and car insurance brilliant quotes and person we spoke to was so knowledgeable

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Janco

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