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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Zahid gave this product an overall rating of 5 / 5

Home insurance

A very comprehensive home insurance,with all the cover,I needed,and no interest on my monthly payments.What more could I ask for

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zahid

amyb gave this product an overall rating of 1 / 5

disappointing

Home insurance - claim was passed to a separate company to deal with. The amount we were getting was nowhere near what was needed to carry out the repairs. It did improve shortly but we still had to pay out more on top of our excess to get the damage fixed. It took so much time to get quotes, get confirmation from the company dealing with it to go ahead, I then had to arrange everything and was sent a cheque for less than we were expecting. Also, lots of thing we couldn't get done as not covered eg our hall ceiling got done but walls not covered even though they had suffered water damage too.

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm very sorry to learn of your experience with us, we certainly don't want our customers left feeling this way. I've popped you an email so I can investigate this for you & resolve your concerns.

Tasha, Aviva Social Media Team

amyb

Noddy gave this product an overall rating of 5 / 5

Good Company

Home insurance ,prompt and competitive service by pleasant and efficient staff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Noddy

SGH1 gave this product an overall rating of 1 / 5

Water damage as a result of burst piece ( drain valve)

Drain valve from boiler behind boxing in had been outputting water under hall carpet for some time Claim for hall carpet assessor told my wife it was cheep (£7 sq m) polymer carpet eventually after testing agreed that it was 80-20 will carpet (actually over £26 swim many years ago) received a cheque for a very odd sim and had to contact Aviva to ask how they got to this figure surely would have been simple to put in writing with cheque Have now received s letter from solicitors acting on behalf of Aviva requesting information “ to investigate the possibility of recovering their outlay following the claim on your insurance policy on or about ...” they want to pursue s third part for a pipe leak on our property My opinion of Aviva going down hill fast

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

SGH1

Matty gave this product an overall rating of 4 / 5

Not too shabby

The whole process was easy and straight forward, it would be alot easier to have everything on the app to upload the pictures at the time of the accident so you are not faffing around a couple of days down the line trying to set it all back up again. Other than that its not to shabby!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
3 / 5

Thank you for taking the time to leave a review with us. I'm glad you're happy with our service overall, but I have noted down your feedback for future improvements and hope we can continue to impress you.

Tasha, Aviva Social Media Team

Matty

ollie26 gave this product an overall rating of 4 / 5

good response

Having looked for a n insurer I found Aviva the easiest to apply for and at good rates. Happy with my cover. Well worth taking a look

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

ollie26

BobnottheBuilder gave this product an overall rating of 5 / 5

Ideal policy

Straightforward, fast and easy online application, generous and excellent cover & fully informed all the way. Electronic, paper-free documentation and proud to be a returning customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BobnottheBuilder

Jeffers gave this product an overall rating of 5 / 5

Customer service was very helpful the claim was sorted over the telephone, l was text by contractor within 15min with a date to examine the claim

I bought a new garage door and was very pleased with the whole experience. Aviva and the contractor where very efficient, the job completed on the day and time as they said .THANKS

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jeffers

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